際際滷shows by User: pgreenbe / http://www.slideshare.net/images/logo.gif 際際滷shows by User: pgreenbe / Mon, 11 Mar 2019 02:56:05 GMT 際際滷Share feed for 際際滷shows by User: pgreenbe Customer Facing Technology Market Perspective 2016-2017 /slideshow/market-perspective2016-17-135546205/135546205 marketperspective2016-17-190311025605
This is a basic look at trends in the customer-facing marketplace in 2016]]>
This is a basic look at trends in the customer-facing marketplace in 2016]]> Mon, 11 Mar 2019 02:56:05 GMT /slideshow/market-perspective2016-17-135546205/135546205 pgreenbe@slideshare.net(pgreenbe) Customer Facing Technology Market Perspective 2016-2017 pgreenbe This is a basic look at trends in the customer-facing marketplace in 2016 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marketperspective2016-17-190311025605-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is a basic look at trends in the customer-facing marketplace in 2016
Customer Facing Technology Market Perspective 2016-2017 from Paul Greenberg
]]> 990 4 https://cdn.slidesharecdn.com/ss_thumbnails/marketperspective2016-17-190311025605-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 A Company Like Me /slideshow/a-company-like-me/135533466 customerexperience2017-190311000244
The value and benefits of customer experience ]]>
The value and benefits of customer experience ]]> Mon, 11 Mar 2019 00:02:43 GMT /slideshow/a-company-like-me/135533466 pgreenbe@slideshare.net(pgreenbe) A Company Like Me pgreenbe The value and benefits of customer experience <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperience2017-190311000244-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The value and benefits of customer experience
A Company Like Me from Paul Greenberg
]]> 309 3 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperience2017-190311000244-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Crmtransforms2016 /slideshow/crmtransforms2016-135533465/135533465 crmtransforms2016-190311000243
CRM is morphing, transforming from overall customer engagement to an operational business core capability]]>
CRM is morphing, transforming from overall customer engagement to an operational business core capability]]> Mon, 11 Mar 2019 00:02:43 GMT /slideshow/crmtransforms2016-135533465/135533465 pgreenbe@slideshare.net(pgreenbe) Crmtransforms2016 pgreenbe CRM is morphing, transforming from overall customer engagement to an operational business core capability <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmtransforms2016-190311000243-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CRM is morphing, transforming from overall customer engagement to an operational business core capability
Crmtransforms2016 from Paul Greenberg
]]> 210 1 https://cdn.slidesharecdn.com/ss_thumbnails/crmtransforms2016-190311000243-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Keeping Customers Engaged Today and Tomorrow: The Communications Revolution /slideshow/keeping-customers-engaged-today-and-tomorrow-the-communications-revolution/135527952 ccm2017-190310210350
Discussion on how customer communications management and customer engagement can work integrally with each other]]>
Discussion on how customer communications management and customer engagement can work integrally with each other]]> Sun, 10 Mar 2019 21:03:50 GMT /slideshow/keeping-customers-engaged-today-and-tomorrow-the-communications-revolution/135527952 pgreenbe@slideshare.net(pgreenbe) Keeping Customers Engaged Today and Tomorrow: The Communications Revolution pgreenbe Discussion on how customer communications management and customer engagement can work integrally with each other <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ccm2017-190310210350-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Discussion on how customer communications management and customer engagement can work integrally with each other
Keeping Customers Engaged Today and Tomorrow: The Communications Revolution from Paul Greenberg
]]> 291 2 https://cdn.slidesharecdn.com/ss_thumbnails/ccm2017-190310210350-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Enterprise 2.0 & Social CRM: Together At Last /slideshow/enterprise-20-social-crm-together-at-last/5742334 convergencee20scrm2011v3-101111082421-phpapp02
This is a presentation that I gave as a ]]>
This is a presentation that I gave as a ]]> Thu, 11 Nov 2010 08:24:09 GMT /slideshow/enterprise-20-social-crm-together-at-last/5742334 pgreenbe@slideshare.net(pgreenbe) Enterprise 2.0 & Social CRM: Together At Last pgreenbe This is a presentation that I gave as a <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/convergencee20scrm2011v3-101111082421-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is a presentation that I gave as a
Enterprise 2.0 & Social CRM: Together At Last from Paul Greenberg
]]> 3928 7 https://cdn.slidesharecdn.com/ss_thumbnails/convergencee20scrm2011v3-101111082421-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 A Case Study In Social CRM Without Technology: The Green Bay Packers /slideshow/a-case-study-in-social-crm-without-technology-the-green-bay-packers/3593720 greenbaypackerscs-100330071700-phpapp01
Social CRM is a strategy for customer engagement not a technology per se. This is an SCRM success story that didn't use SCRM tools to be successful. A case in point case study.]]>
Social CRM is a strategy for customer engagement not a technology per se. This is an SCRM success story that didn't use SCRM tools to be successful. A case in point case study.]]> Tue, 30 Mar 2010 07:16:52 GMT /slideshow/a-case-study-in-social-crm-without-technology-the-green-bay-packers/3593720 pgreenbe@slideshare.net(pgreenbe) A Case Study In Social CRM Without Technology: The Green Bay Packers pgreenbe Social CRM is a strategy for customer engagement not a technology per se. This is an SCRM success story that didn't use SCRM tools to be successful. A case in point case study. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/greenbaypackerscs-100330071700-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Social CRM is a strategy for customer engagement not a technology per se. This is an SCRM success story that didn&#39;t use SCRM tools to be successful. A case in point case study.
A Case Study In Social CRM Without Technology: The Green Bay Packers from Paul Greenberg
]]> 2485 16 https://cdn.slidesharecdn.com/ss_thumbnails/greenbaypackerscs-100330071700-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Era of The Social Customer 2010. /slideshow/era-of-the-social-customer-2010/2510126 eraofsoccustpgvers-091116065755-phpapp02
This is a short version of Social CRM 2010 that shows how the social customer dominates the business ecosystem. It provides multiple examples of what companies are doing about it. AND it has a soundtrack , creative commons licensed music from Maria Daines called Rollin' ]]>
This is a short version of Social CRM 2010 that shows how the social customer dominates the business ecosystem. It provides multiple examples of what companies are doing about it. AND it has a soundtrack , creative commons licensed music from Maria Daines called Rollin' ]]> Mon, 16 Nov 2009 06:57:47 GMT /slideshow/era-of-the-social-customer-2010/2510126 pgreenbe@slideshare.net(pgreenbe) Era of The Social Customer 2010. pgreenbe This is a short version of Social CRM 2010 that shows how the social customer dominates the business ecosystem. It provides multiple examples of what companies are doing about it. AND it has a soundtrack , creative commons licensed music from Maria Daines called Rollin' <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/eraofsoccustpgvers-091116065755-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is a short version of Social CRM 2010 that shows how the social customer dominates the business ecosystem. It provides multiple examples of what companies are doing about it. AND it has a soundtrack , creative commons licensed music from Maria Daines called Rollin&#39;
Era of The Social Customer 2010. from Paul Greenberg
]]> 3201 17 https://cdn.slidesharecdn.com/ss_thumbnails/eraofsoccustpgvers-091116065755-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Voice Of The Customer 2009 /slideshow/voice-of-the-customer-2009/1923583 voiceofthecustomer2009-090829072322-phpapp01
My keynote to a joint session of the CRM Evolution 2009 and SpeechTek 2009 conferences in NY August 2009]]>
My keynote to a joint session of the CRM Evolution 2009 and SpeechTek 2009 conferences in NY August 2009]]> Sat, 29 Aug 2009 07:23:12 GMT /slideshow/voice-of-the-customer-2009/1923583 pgreenbe@slideshare.net(pgreenbe) Voice Of The Customer 2009 pgreenbe My keynote to a joint session of the CRM Evolution 2009 and SpeechTek 2009 conferences in NY August 2009 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/voiceofthecustomer2009-090829072322-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My keynote to a joint session of the CRM Evolution 2009 and SpeechTek 2009 conferences in NY August 2009
Voice Of The Customer 2009 from Paul Greenberg
]]> 2127 10 https://cdn.slidesharecdn.com/ss_thumbnails/voiceofthecustomer2009-090829072322-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Selling to the Crowd 2009 /slideshow/selling-to-the-crowd-2009/1264461 sellingtocrowd2009si-090408094215-phpapp01
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Selling to the Crowd 2009 from Paul Greenberg
]]> 1093 11 https://cdn.slidesharecdn.com/ss_thumbnails/sellingtocrowd2009si-090408094215-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Retaining Customers In An Economic Downturn03 /pgreenbe/retaining-customers-in-an-economic-downturn03 retaining-customers-in-an-economic-downturn03-1233890904995081-2
How to use CRM 2.0 tools, strategies, and techniques to retain your customers during the recession.]]>
How to use CRM 2.0 tools, strategies, and techniques to retain your customers during the recession.]]> Thu, 05 Feb 2009 21:29:51 GMT /pgreenbe/retaining-customers-in-an-economic-downturn03 pgreenbe@slideshare.net(pgreenbe) Retaining Customers In An Economic Downturn03 pgreenbe How to use CRM 2.0 tools, strategies, and techniques to retain your customers during the recession. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/retaining-customers-in-an-economic-downturn03-1233890904995081-2-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to use CRM 2.0 tools, strategies, and techniques to retain your customers during the recession.
Retaining Customers In An Economic Downturn03 from Paul Greenberg
]]> 3145 6 https://cdn.slidesharecdn.com/ss_thumbnails/retaining-customers-in-an-economic-downturn03-1233890904995081-2-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 What The Hell Is Crm 2 2008 /slideshow/what-the-hell-is-crm-2-2008-presentation/575002 what-the-hell-is-crm-2-2008-1220046292072718-9
The first presentation anywhere on CRM 2.0 - its definition, its business & marketing model & case studies on what to do.]]>
The first presentation anywhere on CRM 2.0 - its definition, its business & marketing model & case studies on what to do.]]> Fri, 29 Aug 2008 14:46:39 GMT /slideshow/what-the-hell-is-crm-2-2008-presentation/575002 pgreenbe@slideshare.net(pgreenbe) What The Hell Is Crm 2 2008 pgreenbe The first presentation anywhere on CRM 2.0 - its definition, its business & marketing model & case studies on what to do. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/what-the-hell-is-crm-2-2008-1220046292072718-9-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The first presentation anywhere on CRM 2.0 - its definition, its business &amp; marketing model &amp; case studies on what to do.
What The Hell Is Crm 2 2008 from Paul Greenberg
]]> 2875 13 https://cdn.slidesharecdn.com/ss_thumbnails/what-the-hell-is-crm-2-2008-1220046292072718-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Crm State Of The Market 2008 & Beyond /slideshow/crm-state-of-the-market-2008-beyond/462481 crm-state-of-the-market-2008-beyond-1213217988913940-9
This is what CRM is looking like today as it morphs to CRM 2.0. Worth a look]]>
This is what CRM is looking like today as it morphs to CRM 2.0. Worth a look]]> Wed, 11 Jun 2008 13:57:40 GMT /slideshow/crm-state-of-the-market-2008-beyond/462481 pgreenbe@slideshare.net(pgreenbe) Crm State Of The Market 2008 & Beyond pgreenbe This is what CRM is looking like today as it morphs to CRM 2.0. Worth a look <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crm-state-of-the-market-2008-beyond-1213217988913940-9-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is what CRM is looking like today as it morphs to CRM 2.0. Worth a look
Crm State Of The Market 2008 & Beyond from Paul Greenberg
]]> 1655 7 https://cdn.slidesharecdn.com/ss_thumbnails/crm-state-of-the-market-2008-beyond-1213217988913940-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 CRM & The Enterprise Value Chain /slideshow/crm-the-enterprise-value-chain/14604 crm-the-enterprise-value-chain-27472
CRM impacts the entire value chain from marketing & sales to inventory management and the supply chain, to human resources and finance. In the customer ecosystem, the EVC needs to run seamlessly for a customer to be happy. Check this out to find out how that works.]]>
CRM impacts the entire value chain from marketing & sales to inventory management and the supply chain, to human resources and finance. In the customer ecosystem, the EVC needs to run seamlessly for a customer to be happy. Check this out to find out how that works.]]> Wed, 13 Dec 2006 05:58:57 GMT /slideshow/crm-the-enterprise-value-chain/14604 pgreenbe@slideshare.net(pgreenbe) CRM & The Enterprise Value Chain pgreenbe CRM impacts the entire value chain from marketing & sales to inventory management and the supply chain, to human resources and finance. In the customer ecosystem, the EVC needs to run seamlessly for a customer to be happy. Check this out to find out how that works. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crm-the-enterprise-value-chain-27472-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CRM impacts the entire value chain from marketing &amp; sales to inventory management and the supply chain, to human resources and finance. In the customer ecosystem, the EVC needs to run seamlessly for a customer to be happy. Check this out to find out how that works.
CRM & The Enterprise Value Chain from Paul Greenberg
]]> 5829 28 https://cdn.slidesharecdn.com/ss_thumbnails/crm-the-enterprise-value-chain-27472-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 "Its Just So 2.0 Out There" The 4Ps are Dead /slideshow/its-just-so-20-out-there-the-4ps-are-dead/14267 its-just-so-20-out-there-the-4ps-are-dead-18355
This is a peek at the new world of marketing that customers are demanding. No longer a matter of corporate hype, smart marketers are the leaders of customer engagement and conversations with their customers. Social media are the tools]]>
This is a peek at the new world of marketing that customers are demanding. No longer a matter of corporate hype, smart marketers are the leaders of customer engagement and conversations with their customers. Social media are the tools]]> Mon, 11 Dec 2006 15:00:00 GMT /slideshow/its-just-so-20-out-there-the-4ps-are-dead/14267 pgreenbe@slideshare.net(pgreenbe) "Its Just So 2.0 Out There" The 4Ps are Dead pgreenbe This is a peek at the new world of marketing that customers are demanding. No longer a matter of corporate hype, smart marketers are the leaders of customer engagement and conversations with their customers. Social media are the tools <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/its-just-so-20-out-there-the-4ps-are-dead-18355-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is a peek at the new world of marketing that customers are demanding. No longer a matter of corporate hype, smart marketers are the leaders of customer engagement and conversations with their customers. Social media are the tools
"Its Just So 2.0 Out There" The 4Ps are Dead from Paul Greenberg
]]> 2383 10 https://cdn.slidesharecdn.com/ss_thumbnails/its-just-so-20-out-there-the-4ps-are-dead-18355-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 https://cdn.slidesharecdn.com/profile-photo-pgreenbe-48x48.jpg?cb=1576079176 Paul Greenberg is founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services. His book, CRM at the Speed of Light now in its 4th edition, is in 9 languages and been called the bible of the CRM industry. It has been used by more than 70 universities as a primary text. Currently, Paul, often called the Godfather of CRM, sits on the Global Advisory Board of the SEAT Consortium as the only non-sports professional of a sports business professionals organization & is a member the University of Texas Systems Transformation Project Advisory Board. Paul has been the EVP of the CRM Association, the Chairman of the University of Toront... blogs.zdnet.com/crm https://cdn.slidesharecdn.com/ss_thumbnails/marketperspective2016-17-190311025605-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/market-perspective2016-17-135546205/135546205 Customer Facing Techno... https://cdn.slidesharecdn.com/ss_thumbnails/customerexperience2017-190311000244-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/a-company-like-me/135533466 A Company Like Me https://cdn.slidesharecdn.com/ss_thumbnails/crmtransforms2016-190311000243-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/crmtransforms2016-135533465/135533465 Crmtransforms2016