際際滷shows by User: pmcgarahan / http://www.slideshare.net/images/logo.gif 際際滷shows by User: pmcgarahan / Mon, 07 Mar 2016 04:52:38 GMT 際際滷Share feed for 際際滷shows by User: pmcgarahan Enabling the Shift-left Service Strategy /slideshow/enabling-the-shiftleft-service-strategy/59179037 shift-leftstrategyforhdilctourfinal-160307045238
Purposefully shifting resolution closest to the customer while working to eliminate costly reoccurring issues.]]>
Purposefully shifting resolution closest to the customer while working to eliminate costly reoccurring issues.]]> Mon, 07 Mar 2016 04:52:38 GMT /slideshow/enabling-the-shiftleft-service-strategy/59179037 pmcgarahan@slideshare.net(pmcgarahan) Enabling the Shift-left Service Strategy pmcgarahan Purposefully shifting resolution closest to the customer while working to eliminate costly reoccurring issues. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/shift-leftstrategyforhdilctourfinal-160307045238-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Purposefully shifting resolution closest to the customer while working to eliminate costly reoccurring issues.
Enabling the Shift-left Service Strategy from McGarahan & Associates, Inc.
]]> 1002 6 https://cdn.slidesharecdn.com/ss_thumbnails/shift-leftstrategyforhdilctourfinal-160307045238-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Successful Knowledge Management - Lessons Learned From Organizations Who Have Achieved It /slideshow/it-support-i-fokus-2013-successful-knowledge-management-pjm/40653987 itsupportifokus2013successfulknowledgemanagementpjm-141023145454-conversion-gate01
The success of implementing technology and dealing business changes across the enterprise has never been more critical to a companys market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic: How Service leaders can best position and leverage knowledge for any technology and business change How to best approach planning for your next enterprise technology and business rollout with the end-result in mind Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests]]>
The success of implementing technology and dealing business changes across the enterprise has never been more critical to a companys market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic: How Service leaders can best position and leverage knowledge for any technology and business change How to best approach planning for your next enterprise technology and business rollout with the end-result in mind Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests]]> Thu, 23 Oct 2014 14:54:54 GMT /slideshow/it-support-i-fokus-2013-successful-knowledge-management-pjm/40653987 pmcgarahan@slideshare.net(pmcgarahan) Successful Knowledge Management - Lessons Learned From Organizations Who Have Achieved It pmcgarahan The success of implementing technology and dealing business changes across the enterprise has never been more critical to a companys market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic: How Service leaders can best position and leverage knowledge for any technology and business change How to best approach planning for your next enterprise technology and business rollout with the end-result in mind Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itsupportifokus2013successfulknowledgemanagementpjm-141023145454-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The success of implementing technology and dealing business changes across the enterprise has never been more critical to a companys market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic: How Service leaders can best position and leverage knowledge for any technology and business change How to best approach planning for your next enterprise technology and business rollout with the end-result in mind Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests
Successful Knowledge Management - Lessons Learned From Organizations Who Have Achieved It from McGarahan & Associates, Inc.
]]> 1557 6 https://cdn.slidesharecdn.com/ss_thumbnails/itsupportifokus2013successfulknowledgemanagementpjm-141023145454-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Service Desk Evolution /slideshow/powerpointmall-it-support-i-fokus-2013-the-service-desk-evolution-pjm-100113/40653326 powerpointmallitsupportifokus2013theservicedeskevolutionpjm100113-141023143805-conversion-gate02
Coping and Leading the Change Rapid and breathtaking technology advances are forcing radical changes in how IT delivers serviced, the Service Desk supports these services and the business utilizes these services. "If you don't like change, you'll like irrelevance even less" stated four-star US General (Ret.) Eric Shineski reflecting on the consequences of not embracing change. This session explores the impact of rapidly changing technology and business trends on the Service Desk strategy, structure, services, processes, tools and most importantly the Service Desk professionals. In coping with this accelerated change, Service Desk leaders must take action now. McGarahan will share lessons learned from Service Desks who are incorporating practices in supporting mobility, social knowledge, multi-generational and cultural customers, virtual and cloud computing and the change in service level expectations. Please join Peter McGarahan he relates insights into: The urgent and undeniable need for Service Desk leaders to assess their current strategy, structure, services and skills against the current realities of business and technology advances. Recent game-changing developments, including virtual and cloud computing (hosted services and software solutions) mobile computing, strategic sourcing, and remote / virtual workers. The resulting impact in designing services with the customer top-of-mind, delivering resolution closest to the customer and knowledge at the speed of conversation by integrating best practices with the tools, people, and existing processes.]]>
Coping and Leading the Change Rapid and breathtaking technology advances are forcing radical changes in how IT delivers serviced, the Service Desk supports these services and the business utilizes these services. "If you don't like change, you'll like irrelevance even less" stated four-star US General (Ret.) Eric Shineski reflecting on the consequences of not embracing change. This session explores the impact of rapidly changing technology and business trends on the Service Desk strategy, structure, services, processes, tools and most importantly the Service Desk professionals. In coping with this accelerated change, Service Desk leaders must take action now. McGarahan will share lessons learned from Service Desks who are incorporating practices in supporting mobility, social knowledge, multi-generational and cultural customers, virtual and cloud computing and the change in service level expectations. Please join Peter McGarahan he relates insights into: The urgent and undeniable need for Service Desk leaders to assess their current strategy, structure, services and skills against the current realities of business and technology advances. Recent game-changing developments, including virtual and cloud computing (hosted services and software solutions) mobile computing, strategic sourcing, and remote / virtual workers. The resulting impact in designing services with the customer top-of-mind, delivering resolution closest to the customer and knowledge at the speed of conversation by integrating best practices with the tools, people, and existing processes.]]> Thu, 23 Oct 2014 14:38:05 GMT /slideshow/powerpointmall-it-support-i-fokus-2013-the-service-desk-evolution-pjm-100113/40653326 pmcgarahan@slideshare.net(pmcgarahan) The Service Desk Evolution pmcgarahan Coping and Leading the Change Rapid and breathtaking technology advances are forcing radical changes in how IT delivers serviced, the Service Desk supports these services and the business utilizes these services. "If you don't like change, you'll like irrelevance even less" stated four-star US General (Ret.) Eric Shineski reflecting on the consequences of not embracing change. This session explores the impact of rapidly changing technology and business trends on the Service Desk strategy, structure, services, processes, tools and most importantly the Service Desk professionals. In coping with this accelerated change, Service Desk leaders must take action now. McGarahan will share lessons learned from Service Desks who are incorporating practices in supporting mobility, social knowledge, multi-generational and cultural customers, virtual and cloud computing and the change in service level expectations. Please join Peter McGarahan he relates insights into: The urgent and undeniable need for Service Desk leaders to assess their current strategy, structure, services and skills against the current realities of business and technology advances. Recent game-changing developments, including virtual and cloud computing (hosted services and software solutions) mobile computing, strategic sourcing, and remote / virtual workers. The resulting impact in designing services with the customer top-of-mind, delivering resolution closest to the customer and knowledge at the speed of conversation by integrating best practices with the tools, people, and existing processes. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/powerpointmallitsupportifokus2013theservicedeskevolutionpjm100113-141023143805-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Coping and Leading the Change Rapid and breathtaking technology advances are forcing radical changes in how IT delivers serviced, the Service Desk supports these services and the business utilizes these services. &quot;If you don&#39;t like change, you&#39;ll like irrelevance even less&quot; stated four-star US General (Ret.) Eric Shineski reflecting on the consequences of not embracing change. This session explores the impact of rapidly changing technology and business trends on the Service Desk strategy, structure, services, processes, tools and most importantly the Service Desk professionals. In coping with this accelerated change, Service Desk leaders must take action now. McGarahan will share lessons learned from Service Desks who are incorporating practices in supporting mobility, social knowledge, multi-generational and cultural customers, virtual and cloud computing and the change in service level expectations. Please join Peter McGarahan he relates insights into: The urgent and undeniable need for Service Desk leaders to assess their current strategy, structure, services and skills against the current realities of business and technology advances. Recent game-changing developments, including virtual and cloud computing (hosted services and software solutions) mobile computing, strategic sourcing, and remote / virtual workers. The resulting impact in designing services with the customer top-of-mind, delivering resolution closest to the customer and knowledge at the speed of conversation by integrating best practices with the tools, people, and existing processes.
The Service Desk Evolution from McGarahan & Associates, Inc.
]]> 3363 7 https://cdn.slidesharecdn.com/ss_thumbnails/powerpointmallitsupportifokus2013theservicedeskevolutionpjm100113-141023143805-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Playing for keeps finding service maturity with total contact ownership /slideshow/playing-for-keeps-finding-service-maturity-with-total-contact-ownership/26898194 playingforkeeps-findingservicematuritywithtotalcontactownership-131005172815-phpapp01
You Answer It, You Own It Before you can successfully implement TCO, you will need all stakeholdersespecially the service desk and assignment groups to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when theyre designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customers expectation, and providing regular status updates.]]>
You Answer It, You Own It Before you can successfully implement TCO, you will need all stakeholdersespecially the service desk and assignment groups to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when theyre designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customers expectation, and providing regular status updates.]]> Sat, 05 Oct 2013 17:28:15 GMT /slideshow/playing-for-keeps-finding-service-maturity-with-total-contact-ownership/26898194 pmcgarahan@slideshare.net(pmcgarahan) Playing for keeps finding service maturity with total contact ownership pmcgarahan You Answer It, You Own It Before you can successfully implement TCO, you will need all stakeholdersespecially the service desk and assignment groups to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when theyre designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customers expectation, and providing regular status updates. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/playingforkeeps-findingservicematuritywithtotalcontactownership-131005172815-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> You Answer It, You Own It Before you can successfully implement TCO, you will need all stakeholdersespecially the service desk and assignment groups to commit to building relationships with each other and with customers. As discussed earlier, the service desk and assignment groups must keep the customer in mind when theyre designing the integrated incident management and request management process TCO requires. To provide a customer-validated resolution and fulfillment, the service desk and all assignment groups must work together seamlessly and transparently on successfully completing all activities/tasks related to the process (per the RACI matrix), ensuring that all relevant information is collected during the first customer contact, setting the customers expectation, and providing regular status updates.
Playing for keeps finding service maturity with total contact ownership from McGarahan & Associates, Inc.
]]> 3010 6 https://cdn.slidesharecdn.com/ss_thumbnails/playingforkeeps-findingservicematuritywithtotalcontactownership-131005172815-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Are industry best practices getting you the results you expected /slideshow/are-industry-best-practices-getting-you-the-results-you-expected/26897973 areindustrybestpracticesgettingyoutheresultsyouexpected-131005170722-phpapp01
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]]> Sat, 05 Oct 2013 17:07:22 GMT /slideshow/are-industry-best-practices-getting-you-the-results-you-expected/26897973 pmcgarahan@slideshare.net(pmcgarahan) Are industry best practices getting you the results you expected pmcgarahan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/areindustrybestpracticesgettingyoutheresultsyouexpected-131005170722-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Are industry best practices getting you the results you expected from McGarahan & Associates, Inc.
]]> 526 2 https://cdn.slidesharecdn.com/ss_thumbnails/areindustrybestpracticesgettingyoutheresultsyouexpected-131005170722-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results /slideshow/the-cio-agenda-proactively-managing-business-and-technology-change-to-maximize-business-results/13930323 thecioagenda-proactivelymanagingbusinessandtechnologychangetomaximizebusinessresults-120809204820-phpapp02
CIOs are leading the transformation of their IT organizations to play a more critical business driver role across the enterprise. Effective leaders are reaching outside the traditional IT role of control, integration and automation of legacy systems and positioning IT as innovators of technology and business change. Pete will focus his experience, insights and thought leadership around preparing IT service and support professionals for this disruptive change. As we prepare to plan, implement and support the many aspects of technology and business change, we must throw out the old checklist and project plans. It is critical to focus on the possibilities and opportunities to positively impact the customer experience and productivity. Regardless of the type of change, the health and competitiveness of your business will depend on both the minimal negative impact and the taking advantage of the art of possibility and opportunity.]]>
CIOs are leading the transformation of their IT organizations to play a more critical business driver role across the enterprise. Effective leaders are reaching outside the traditional IT role of control, integration and automation of legacy systems and positioning IT as innovators of technology and business change. Pete will focus his experience, insights and thought leadership around preparing IT service and support professionals for this disruptive change. As we prepare to plan, implement and support the many aspects of technology and business change, we must throw out the old checklist and project plans. It is critical to focus on the possibilities and opportunities to positively impact the customer experience and productivity. Regardless of the type of change, the health and competitiveness of your business will depend on both the minimal negative impact and the taking advantage of the art of possibility and opportunity.]]> Thu, 09 Aug 2012 20:48:17 GMT /slideshow/the-cio-agenda-proactively-managing-business-and-technology-change-to-maximize-business-results/13930323 pmcgarahan@slideshare.net(pmcgarahan) The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results pmcgarahan CIOs are leading the transformation of their IT organizations to play a more critical business driver role across the enterprise. Effective leaders are reaching outside the traditional IT role of control, integration and automation of legacy systems and positioning IT as innovators of technology and business change. Pete will focus his experience, insights and thought leadership around preparing IT service and support professionals for this disruptive change. As we prepare to plan, implement and support the many aspects of technology and business change, we must throw out the old checklist and project plans. It is critical to focus on the possibilities and opportunities to positively impact the customer experience and productivity. Regardless of the type of change, the health and competitiveness of your business will depend on both the minimal negative impact and the taking advantage of the art of possibility and opportunity. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thecioagenda-proactivelymanagingbusinessandtechnologychangetomaximizebusinessresults-120809204820-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CIOs are leading the transformation of their IT organizations to play a more critical business driver role across the enterprise. Effective leaders are reaching outside the traditional IT role of control, integration and automation of legacy systems and positioning IT as innovators of technology and business change. Pete will focus his experience, insights and thought leadership around preparing IT service and support professionals for this disruptive change. As we prepare to plan, implement and support the many aspects of technology and business change, we must throw out the old checklist and project plans. It is critical to focus on the possibilities and opportunities to positively impact the customer experience and productivity. Regardless of the type of change, the health and competitiveness of your business will depend on both the minimal negative impact and the taking advantage of the art of possibility and opportunity.
The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results from McGarahan & Associates, Inc.
]]> 648 4 https://cdn.slidesharecdn.com/ss_thumbnails/thecioagenda-proactivelymanagingbusinessandtechnologychangetomaximizebusinessresults-120809204820-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Benefiting from a Quality Problem Management Program v2 /slideshow/benefiting-from-a-quality-problem-management-program-v2/11770727 benefitingfromaqualityproblemmanagementprogramv2-120227104759-phpapp02
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]]> Mon, 27 Feb 2012 10:47:58 GMT /slideshow/benefiting-from-a-quality-problem-management-program-v2/11770727 pmcgarahan@slideshare.net(pmcgarahan) Benefiting from a Quality Problem Management Program v2 pmcgarahan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/benefitingfromaqualityproblemmanagementprogramv2-120227104759-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Benefiting from a Quality Problem Management Program v2 from McGarahan & Associates, Inc.
]]> 875 4 https://cdn.slidesharecdn.com/ss_thumbnails/benefitingfromaqualityproblemmanagementprogramv2-120227104759-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 It Technologies That Will Change The Way We Work Final /slideshow/it-technologies-that-will-change-the-way-we-work-final/9964882 ittechnologiesthatwillchangethewayweworkfinal-13200882158677-phpapp02-111031141914-phpapp02
Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan &amp; Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: &quot;If you don\'t like change, you\'ll like irrelevance even less.&quot; From there, McGarahan will discuss: The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahans call to action for IT Leaders is direct and powerful: As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty.]]>
Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan &amp; Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: &quot;If you don\'t like change, you\'ll like irrelevance even less.&quot; From there, McGarahan will discuss: The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahans call to action for IT Leaders is direct and powerful: As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty.]]> Mon, 31 Oct 2011 14:18:46 GMT /slideshow/it-technologies-that-will-change-the-way-we-work-final/9964882 pmcgarahan@slideshare.net(pmcgarahan) It Technologies That Will Change The Way We Work Final pmcgarahan Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan &amp; Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: &quot;If you don\'t like change, you\'ll like irrelevance even less.&quot; From there, McGarahan will discuss: The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahans call to action for IT Leaders is direct and powerful: As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ittechnologiesthatwillchangethewayweworkfinal-13200882158677-phpapp02-111031141914-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan &amp;amp; Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: &amp;quot;If you don\&#39;t like change, you\&#39;ll like irrelevance even less.&amp;quot; From there, McGarahan will discuss: The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahans call to action for IT Leaders is direct and powerful: As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty.
It Technologies That Will Change The Way We Work Final from McGarahan & Associates, Inc.
]]> 621 2 https://cdn.slidesharecdn.com/ss_thumbnails/ittechnologiesthatwillchangethewayweworkfinal-13200882158677-phpapp02-111031141914-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Leadership The Time Is Now Part 2 /slideshow/service-leadership-the-time-is-now-part-2/5254842 serviceleadershipthetimeisnowpart2-12851256922421-phpapp02
Arise, ye service leader! The time is now! In the last issue of SupportWorld, Peter J. McGarahan exhorted support center executives to embrace service leadership. Service leadership, he argues, comes down to leadership, customer advocacy, business savvy, a get it done attitude, and an ambassadorial spirit. In this article, he focuses on the role of the service leader on the help desk, with specific guidance relating to delegating, reporting, marketing, trategizing, and training.]]>
Arise, ye service leader! The time is now! In the last issue of SupportWorld, Peter J. McGarahan exhorted support center executives to embrace service leadership. Service leadership, he argues, comes down to leadership, customer advocacy, business savvy, a get it done attitude, and an ambassadorial spirit. In this article, he focuses on the role of the service leader on the help desk, with specific guidance relating to delegating, reporting, marketing, trategizing, and training.]]> Tue, 21 Sep 2010 22:22:16 GMT /slideshow/service-leadership-the-time-is-now-part-2/5254842 pmcgarahan@slideshare.net(pmcgarahan) Service Leadership The Time Is Now Part 2 pmcgarahan Arise, ye service leader! The time is now! In the last issue of SupportWorld, Peter J. McGarahan exhorted support center executives to embrace service leadership. Service leadership, he argues, comes down to leadership, customer advocacy, business savvy, a get it done attitude, and an ambassadorial spirit. In this article, he focuses on the role of the service leader on the help desk, with specific guidance relating to delegating, reporting, marketing, trategizing, and training. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/serviceleadershipthetimeisnowpart2-12851256922421-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Arise, ye service leader! The time is now! In the last issue of SupportWorld, Peter J. McGarahan exhorted support center executives to embrace service leadership. Service leadership, he argues, comes down to leadership, customer advocacy, business savvy, a get it done attitude, and an ambassadorial spirit. In this article, he focuses on the role of the service leader on the help desk, with specific guidance relating to delegating, reporting, marketing, trategizing, and training.
Service Leadership The Time Is Now Part 2 from McGarahan & Associates, Inc.
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]]> Tue, 21 Sep 2010 22:11:14 GMT /slideshow/service-leadership-the-time-is-now-part-1/5254792 pmcgarahan@slideshare.net(pmcgarahan) Service leadership the time is now part 1 pmcgarahan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/serviceleadershipthetimeisnowpart1-100921221117-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Service leadership the time is now part 1 from McGarahan & Associates, Inc.
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It'a all about the TEAM!]]>
It'a all about the TEAM!]]> Thu, 01 Apr 2010 03:09:47 GMT /slideshow/one-for-all-all-for-one/3610367 pmcgarahan@slideshare.net(pmcgarahan) One For All All For One pmcgarahan It'a all about the TEAM! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/oneforall-allforone-100401030955-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> It&#39;a all about the TEAM!
One For All All For One from McGarahan & Associates, Inc.
]]> 2895 7 https://cdn.slidesharecdn.com/ss_thumbnails/oneforall-allforone-100401030955-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-pmcgarahan-48x48.jpg?cb=1527608393 McGarahan &amp; Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting. www.mcgarahan.com https://cdn.slidesharecdn.com/ss_thumbnails/shift-leftstrategyforhdilctourfinal-160307045238-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/enabling-the-shiftleft-service-strategy/59179037 Enabling the Shift-lef... https://cdn.slidesharecdn.com/ss_thumbnails/itsupportifokus2013successfulknowledgemanagementpjm-141023145454-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/it-support-i-fokus-2013-successful-knowledge-management-pjm/40653987 Successful Knowledge M... https://cdn.slidesharecdn.com/ss_thumbnails/powerpointmallitsupportifokus2013theservicedeskevolutionpjm100113-141023143805-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/powerpointmall-it-support-i-fokus-2013-the-service-desk-evolution-pjm-100113/40653326 The Service Desk Evolu...