�ݺ�ߣshows by User: ptquattlebaum

�ݺ�ߣshows by User: ptquattlebaum / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: ptquattlebaum / Wed, 17 Oct 2018 13:57:22 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: ptquattlebaum Let Go of Your Ego: Orchestrating Progress through Competitive Collaboration /slideshow/let-go-of-your-ego-orchestrating-progress-through-competitive-collaboration-119749897/119749897 letgoofyourego-181017135722
Organizations represent a marketplace of ideas with the aim of achieving strategic objectives. Service design competes with other methodologies—lean, agile and design thinking—to frame problems and propose solutions for creating value. Tensions among these deter progress in translating these aspirations into reality. To deliver exceptional services, service designers must not approach their work as a zero-sum game of us vs. them. This talk explores competitive collaboration, a strategy for emphasizing cooperation with opposing enterprise worldviews. A set of principles and example tactics will equip attendees to create greater impact in their projects from discovery to strategy to delivery.]]>
Organizations represent a marketplace of ideas with the aim of achieving strategic objectives. Service design competes with other methodologies—lean, agile and design thinking—to frame problems and propose solutions for creating value. Tensions among these deter progress in translating these aspirations into reality. To deliver exceptional services, service designers must not approach their work as a zero-sum game of us vs. them. This talk explores competitive collaboration, a strategy for emphasizing cooperation with opposing enterprise worldviews. A set of principles and example tactics will equip attendees to create greater impact in their projects from discovery to strategy to delivery.]]> Wed, 17 Oct 2018 13:57:22 GMT /slideshow/let-go-of-your-ego-orchestrating-progress-through-competitive-collaboration-119749897/119749897 ptquattlebaum@slideshare.net(ptquattlebaum) Let Go of Your Ego: Orchestrating Progress through Competitive Collaboration ptquattlebaum Organizations represent a marketplace of ideas with the aim of achieving strategic objectives. Service design competes with other methodologies—lean, agile and design thinking—to frame problems and propose solutions for creating value. Tensions among these deter progress in translating these aspirations into reality. To deliver exceptional services, service designers must not approach their work as a zero-sum game of us vs. them. This talk explores competitive collaboration, a strategy for emphasizing cooperation with opposing enterprise worldviews. A set of principles and example tactics will equip attendees to create greater impact in their projects from discovery to strategy to delivery. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/letgoofyourego-181017135722-thumbnail.jpg?width=120&height=120&fit=bounds" /> Organizations represent a marketplace of ideas with the aim of achieving strategic objectives. Service design competes with other methodologies—lean, agile and design thinking—to frame problems and propose solutions for creating value. Tensions among these deter progress in translating these aspirations into reality. To deliver exceptional services, service designers must not approach their work as a zero-sum game of us vs. them. This talk explores competitive collaboration, a strategy for emphasizing cooperation with opposing enterprise worldviews. A set of principles and example tactics will equip attendees to create greater impact in their projects from discovery to strategy to delivery.

Let Go of Your Ego: Orchestrating Progress through Competitive Collaboration from Patrick Quattlebaum

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0 Next Library Service Safaris /slideshow/nextlibrary/36249391 nextlibrary-140624105042-phpapp02
Workshop on service safaris and service storming presented at Next Library 2014.]]>
Workshop on service safaris and service storming presented at Next Library 2014.]]> Tue, 24 Jun 2014 10:50:42 GMT /slideshow/nextlibrary/36249391 ptquattlebaum@slideshare.net(ptquattlebaum) Next Library Service Safaris ptquattlebaum Workshop on service safaris and service storming presented at Next Library 2014. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nextlibrary-140624105042-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop on service safaris and service storming presented at Next Library 2014.

Next Library Service Safaris from Patrick Quattlebaum

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0 Service Design Making Workshop - Giant Conference 2014 /slideshow/service-design-making-workshop-giant-conference-2014/35974207 servicedesignmaking-giant-140617103739-phpapp02
Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).]]>
Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).]]> Tue, 17 Jun 2014 10:37:39 GMT /slideshow/service-design-making-workshop-giant-conference-2014/35974207 ptquattlebaum@slideshare.net(ptquattlebaum) Service Design Making Workshop - Giant Conference 2014 ptquattlebaum Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignmaking-giant-140617103739-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).

Service Design Making Workshop - Giant Conference 2014 from Patrick Quattlebaum

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0 The Softer Side of Design /slideshow/softer-side-of-design/34663451 softersideofdesign-140514042941-phpapp02
Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface more usable to addressing some of society’s most wicked problems. There’s a direct relationship between the scale of a design problem and the need for stronger soft skills. If you want to solve a complex problem and make an impact, you have to do more than thinking and making; you have to lead. In this talk, Patrick will share essential soft skills needed to design at scale and how to build those skills to the betterment of your career and the world around us. Patrick craves taking on the most complex design problems he can find regardless of the medium or context. He passionately advocates for elevating the humanity within institutions to ensure both business and community sustainability.]]>
Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface more usable to addressing some of society’s most wicked problems. There’s a direct relationship between the scale of a design problem and the need for stronger soft skills. If you want to solve a complex problem and make an impact, you have to do more than thinking and making; you have to lead. In this talk, Patrick will share essential soft skills needed to design at scale and how to build those skills to the betterment of your career and the world around us. Patrick craves taking on the most complex design problems he can find regardless of the medium or context. He passionately advocates for elevating the humanity within institutions to ensure both business and community sustainability.]]> Wed, 14 May 2014 04:29:41 GMT /slideshow/softer-side-of-design/34663451 ptquattlebaum@slideshare.net(ptquattlebaum) Softer side of design ptquattlebaum Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface more usable to addressing some of society’s most wicked problems. There’s a direct relationship between the scale of a design problem and the need for stronger soft skills. If you want to solve a complex problem and make an impact, you have to do more than thinking and making; you have to lead. In this talk, Patrick will share essential soft skills needed to design at scale and how to build those skills to the betterment of your career and the world around us. Patrick craves taking on the most complex design problems he can find regardless of the medium or context. He passionately advocates for elevating the humanity within institutions to ensure both business and community sustainability. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/softersideofdesign-140514042941-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface more usable to addressing some of society’s most wicked problems. There’s a direct relationship between the scale of a design problem and the need for stronger soft skills. If you want to solve a complex problem and make an impact, you have to do more than thinking and making; you have to lead. In this talk, Patrick will share essential soft skills needed to design at scale and how to build those skills to the betterment of your career and the world around us. Patrick craves taking on the most complex design problems he can find regardless of the medium or context. He passionately advocates for elevating the humanity within institutions to ensure both business and community sustainability.

Softer side of design from Patrick Quattlebaum

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0 On Service Design Take 2 /ptquattlebaum/on-service-design-take-2 onservicedesignshort-130918213251-phpapp01
A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. Presented Sept 18 in San Francisco, CA]]>
A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. Presented Sept 18 in San Francisco, CA]]> Wed, 18 Sep 2013 21:32:51 GMT /ptquattlebaum/on-service-design-take-2 ptquattlebaum@slideshare.net(ptquattlebaum) On Service Design Take 2 ptquattlebaum A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. Presented Sept 18 in San Francisco, CA <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/onservicedesignshort-130918213251-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. Presented Sept 18 in San Francisco, CA

On Service Design Take 2 from Patrick Quattlebaum

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0 Service Design Making /slideshow/service-design-making-blend-conf/25962932 servicedesignmakingblendconf-130906113542-
Service Design is gaining popularity in the United States as a better approach to defining and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).]]>
Service Design is gaining popularity in the United States as a better approach to defining and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).]]> Fri, 06 Sep 2013 11:35:42 GMT /slideshow/service-design-making-blend-conf/25962932 ptquattlebaum@slideshare.net(ptquattlebaum) Service Design Making ptquattlebaum Service Design is gaining popularity in the United States as a better approach to defining and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignmakingblendconf-130906113542--thumbnail.jpg?width=120&height=120&fit=bounds" /> Service Design is gaining popularity in the United States as a better approach to defining and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them. This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences. The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).

Service Design Making from Patrick Quattlebaum

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0 on Service Design /slideshow/on-service-design/19646283 onservicedesignberlin18042013-130422165335-phpapp01
A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path.]]>
A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path.]]> Mon, 22 Apr 2013 16:53:35 GMT /slideshow/on-service-design/19646283 ptquattlebaum@slideshare.net(ptquattlebaum) on Service Design ptquattlebaum A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/onservicedesignberlin18042013-130422165335-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path.

on Service Design from Patrick Quattlebaum

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0 Orchestrate Against Atomism | EuroIA /slideshow/orchestrate-againstatomism-euroiarome/14582785 orchestrateagainstatomismeuroiarome-121003233514-phpapp02
Note: Updated for EuroIA, September 28, 2012 Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: An overview of common organizational and cultural dynamics that make holistic customer experience design challenging The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning. ]]>
Note: Updated for EuroIA, September 28, 2012 Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: An overview of common organizational and cultural dynamics that make holistic customer experience design challenging The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning. ]]> Wed, 03 Oct 2012 23:35:12 GMT /slideshow/orchestrate-againstatomism-euroiarome/14582785 ptquattlebaum@slideshare.net(ptquattlebaum) Orchestrate Against Atomism | EuroIA ptquattlebaum Note: Updated for EuroIA, September 28, 2012 Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: An overview of common organizational and cultural dynamics that make holistic customer experience design challenging The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/orchestrateagainstatomismeuroiarome-121003233514-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Note: Updated for EuroIA, September 28, 2012 Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: An overview of common organizational and cultural dynamics that make holistic customer experience design challenging The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning.

Orchestrate Against Atomism | EuroIA from Patrick Quattlebaum

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0 Orchestrate Against Atomism | IAS12 /slideshow/orchestrate-againstatomism-with-notes-copy/12151273 orchestrateagainstatomismwithnotescopy-120325153159-phpapp01
Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: • An overview of common organizational and cultural dynamics that make holistic customer experience design challenging • The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences • Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams • A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning.]]>
Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: • An overview of common organizational and cultural dynamics that make holistic customer experience design challenging • The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences • Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams • A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning.]]> Sun, 25 Mar 2012 15:31:58 GMT /slideshow/orchestrate-againstatomism-with-notes-copy/12151273 ptquattlebaum@slideshare.net(ptquattlebaum) Orchestrate Against Atomism | IAS12 ptquattlebaum Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: • An overview of common organizational and cultural dynamics that make holistic customer experience design challenging • The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences • Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams • A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/orchestrateagainstatomismwithnotescopy-120325153159-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience. But most corporations struggle to define and communicate internally one vision for the experience and to coordinate design and implementation activities across the organization to realize that vision. The result: a customer experience that is the sum of its disjointed parts rather than a meaningful whole. In this talk, I explore this phenomenon and share the following: • An overview of common organizational and cultural dynamics that make holistic customer experience design challenging • The importance of building relationships inside of the enterprise to create seamless, cross-channel customer experiences • Methods from or inspired by service design, film production, gamestorming, and consulting that I have experimented with (successfully and unsuccessfully) to orchestrate cross-functional teams • A challenge to architects and designers to facilitate cross-functional collaboration and integrated planning.

Orchestrate Against Atomism | IAS12 from Patrick Quattlebaum

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0 Everything you ever wanted to know about UX (*but were afraid to ask) /slideshow/everything-you-ever-wanted-to-know-about-ux-but-were-afraid-to-ask/7901164 iibadenverslides-110509180059-phpapp02
Presented @ IIBA Denver]]>
Presented @ IIBA Denver]]> Mon, 09 May 2011 18:00:04 GMT /slideshow/everything-you-ever-wanted-to-know-about-ux-but-were-afraid-to-ask/7901164 ptquattlebaum@slideshare.net(ptquattlebaum) Everything you ever wanted to know about UX (*but were afraid to ask) ptquattlebaum Presented @ IIBA Denver <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iibadenverslides-110509180059-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presented @ IIBA Denver

Everything you ever wanted to know about UX (*but were afraid to ask) from Patrick Quattlebaum

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0 https://cdn.slidesharecdn.com/profile-photo-ptquattlebaum-48x48.jpg?cb=1603208421 I am a designer, consultant, and teacher who gets up every morning to bring creativity, rigor, and humanity to problem-solving. I am CEO of Harmonic Design, a design strategy and service design firm based in Atlanta, GA. I also am the founder of studioPQ, which now serves as my home base for writing and little experiments. As a leader and practitioner, I place a premium on pushing design practice to be more value-centered, collaborative, and iterative. This philosophy and its practical applications are explored in Orchestrating Experiences: Collaborative Design for Complexity (Rosenfeld, 2018), which I co-authored with Chris Risdon. thisisharmonic.com https://cdn.slidesharecdn.com/ss_thumbnails/letgoofyourego-181017135722-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/let-go-of-your-ego-orchestrating-progress-through-competitive-collaboration-119749897/119749897 Let Go of Your Ego: Or... https://cdn.slidesharecdn.com/ss_thumbnails/nextlibrary-140624105042-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/nextlibrary/36249391 Next Library Service S... https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignmaking-giant-140617103739-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/service-design-making-workshop-giant-conference-2014/35974207 Service Design Making ...