/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: rafrazier https://cdn.slidesharecdn.com/profile-photo-rafrazier-48x48.jpg?cb=1522847341 A customer service professional with 20 years of service leadership expertise. I have established industry benchmark service desks as efficient and effective within their peer group, taken industry vertical service desks to national delivery, coordinated 24/7 service delivery, and grown support service revenue year over year. Using my collaborative management style I am able to bring success to the whole team, benefiting my customers, employees, and the company. I have brought disparate locations together to operate as a single team, increased revenues from $20M to $32M, been recognized as a ‘Top Performer’ within the support organization, and recently obtained my ITIL Foundation Certi...