ºÝºÝߣshows by User: rainerup / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: rainerup / Fri, 25 Oct 2013 12:21:03 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: rainerup avionline – generating value for a mobile world https://es.slideshare.net/slideshow/avionline-generating-value-for-a-mobile-world/27574598 avionline-generatingvalueforamobileworld-131025122104-phpapp01
Introducción al diseño de generadores de valor alrededor de puntos de contacto en itinerarios de cliente (líneas aéreas, hoteles, turismo,...). Introduction into designing value generators around travel customer journey touchpoints]]>
Introducción al diseño de generadores de valor alrededor de puntos de contacto en itinerarios de cliente (líneas aéreas, hoteles, turismo,...). Introduction into designing value generators around travel customer journey touchpoints]]> Fri, 25 Oct 2013 12:21:03 GMT https://es.slideshare.net/slideshow/avionline-generating-value-for-a-mobile-world/27574598 rainerup@slideshare.net(rainerup) avionline – generating value for a mobile world rainerup Introducción al diseño de generadores de valor alrededor de puntos de contacto en itinerarios de cliente (líneas aéreas, hoteles, turismo,...). Introduction into designing value generators around travel customer journey touchpoints <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/avionline-generatingvalueforamobileworld-131025122104-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Introducción al diseño de generadores de valor alrededor de puntos de contacto en itinerarios de cliente (líneas aéreas, hoteles, turismo,...). Introduction into designing value generators around travel customer journey touchpoints
from Rainer Uphoff
]]> 1814 92 https://cdn.slidesharecdn.com/ss_thumbnails/avionline-generatingvalueforamobileworld-131025122104-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 From CRM to CEM – monetizing real loyalty /slideshow/from-crm-to-cem-monetizing-real-loyalty-7797314/7797314 cemandloyaltymarketingraineruphoff-110501182421-phpapp01
Customer Experience Management (CEM) Keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff See also blog entry: http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/ or http://ourpax.com]]>
Customer Experience Management (CEM) Keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff See also blog entry: http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/ or http://ourpax.com]]> Sun, 01 May 2011 18:24:17 GMT /slideshow/from-crm-to-cem-monetizing-real-loyalty-7797314/7797314 rainerup@slideshare.net(rainerup) From CRM to CEM – monetizing real loyalty rainerup Customer Experience Management (CEM) Keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff See also blog entry: http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/ or http://ourpax.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cemandloyaltymarketingraineruphoff-110501182421-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience Management (CEM) Keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff See also blog entry: http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/ or http://ourpax.com
From CRM to CEM – monetizing real loyalty from Rainer Uphoff
]]> 754 2 https://cdn.slidesharecdn.com/ss_thumbnails/cemandloyaltymarketingraineruphoff-110501182421-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 From CRM to CEM – monetizing real loyalty /slideshow/from-crm-to-cem-monetizing-real-loyalty/7796838 2011spring2011ffpnyraineruphoff-110501172018-phpapp02
Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/]]>
Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/]]> Sun, 01 May 2011 17:20:13 GMT /slideshow/from-crm-to-cem-monetizing-real-loyalty/7796838 rainerup@slideshare.net(rainerup) From CRM to CEM – monetizing real loyalty rainerup Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2011spring2011ffpnyraineruphoff-110501172018-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience Management (CEM) keynote at the New York Loyalty Marketing and FFP Spring 2011 Conference, by Rainer Uphoff. See blog entry at http://ourpax.com/tools/from-crm-to-cem-monetizing-real-loyalty/
From CRM to CEM – monetizing real loyalty from Rainer Uphoff
]]> 2466 16 https://cdn.slidesharecdn.com/ss_thumbnails/2011spring2011ffpnyraineruphoff-110501172018-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 El Retorno sobre la Inversión en Customer Experience https://es.slideshare.net/slideshow/el-retorno-sobre-la-inversin-en-customer-experience/7668652 cem-roi-cila-abr2011-formato-cila-1303167731-phpapp02
El Retorno sobre la Inversión en Customer Experience. The ROI of CEM (in Spanish). Conferencia impartida en Abril 2011 en la conferencia CILA en Buenos Aires, por Rainer Uphoff]]>
El Retorno sobre la Inversión en Customer Experience. The ROI of CEM (in Spanish). Conferencia impartida en Abril 2011 en la conferencia CILA en Buenos Aires, por Rainer Uphoff]]> Mon, 18 Apr 2011 18:04:06 GMT https://es.slideshare.net/slideshow/el-retorno-sobre-la-inversin-en-customer-experience/7668652 rainerup@slideshare.net(rainerup) El Retorno sobre la Inversión en Customer Experience rainerup El Retorno sobre la Inversión en Customer Experience. The ROI of CEM (in Spanish). Conferencia impartida en Abril 2011 en la conferencia CILA en Buenos Aires, por Rainer Uphoff <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cem-roi-cila-abr2011-formato-cila-1303167731-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> El Retorno sobre la Inversión en Customer Experience. The ROI of CEM (in Spanish). Conferencia impartida en Abril 2011 en la conferencia CILA en Buenos Aires, por Rainer Uphoff
from Rainer Uphoff
]]> 1074 224 https://cdn.slidesharecdn.com/ss_thumbnails/cem-roi-cila-abr2011-formato-cila-1303167731-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Airline Customer Experience Leadership, by Rainer Uphoff (Keynote at Worldticket's 2010 Copenhagen Customer Conference) /slideshow/airline-customer-experience-by-rainer-uphoff-2010-worldticket-keynote/5971981 airlinecustomerexperiencebyraineruphoff-2010worldticketkeynote-101129140911-phpapp02
Keynote presentation about Airline Customer Experience Leadership, held by Rainer Uphoff at Worldticket's customer conference in Copenhagen in November 2010. Key idea: Think VALUE, not cost when designing your customer experience proposition. More on the subject: http://ourpax.com]]>
Keynote presentation about Airline Customer Experience Leadership, held by Rainer Uphoff at Worldticket's customer conference in Copenhagen in November 2010. Key idea: Think VALUE, not cost when designing your customer experience proposition. More on the subject: http://ourpax.com]]> Mon, 29 Nov 2010 14:09:04 GMT /slideshow/airline-customer-experience-by-rainer-uphoff-2010-worldticket-keynote/5971981 rainerup@slideshare.net(rainerup) Airline Customer Experience Leadership, by Rainer Uphoff (Keynote at Worldticket's 2010 Copenhagen Customer Conference) rainerup Keynote presentation about Airline Customer Experience Leadership, held by Rainer Uphoff at Worldticket's customer conference in Copenhagen in November 2010. Key idea: Think VALUE, not cost when designing your customer experience proposition. More on the subject: http://ourpax.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/airlinecustomerexperiencebyraineruphoff-2010worldticketkeynote-101129140911-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Keynote presentation about Airline Customer Experience Leadership, held by Rainer Uphoff at Worldticket&#39;s customer conference in Copenhagen in November 2010. Key idea: Think VALUE, not cost when designing your customer experience proposition. More on the subject: http://ourpax.com
Airline Customer Experience Leadership, by Rainer Uphoff (Keynote at Worldticket's 2010 Copenhagen Customer Conference) from Rainer Uphoff
]]> 806 4 https://cdn.slidesharecdn.com/ss_thumbnails/airlinecustomerexperiencebyraineruphoff-2010worldticketkeynote-101129140911-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-rainerup-48x48.jpg?cb=1682059912 Entrepreneur and senior travel industry executive and consultant. Specialties: Technological and travel startups, customer experience management, strategic development, general airline management, corporate restructuring, marketing, brand development, crisis management www.ourpax.com https://cdn.slidesharecdn.com/ss_thumbnails/avionline-generatingvalueforamobileworld-131025122104-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/avionline-generating-value-for-a-mobile-world/27574598 avionline – generating... https://cdn.slidesharecdn.com/ss_thumbnails/cemandloyaltymarketingraineruphoff-110501182421-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/from-crm-to-cem-monetizing-real-loyalty-7797314/7797314 From CRM to CEM – mone... https://cdn.slidesharecdn.com/ss_thumbnails/2011spring2011ffpnyraineruphoff-110501172018-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/from-crm-to-cem-monetizing-real-loyalty/7796838 From CRM to CEM – mone...