/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: ranindua https://public.slidesharecdn.com/v2/images/profile-picture.png Business Process Analysis, Requirement Gathering & Documentation Business Process Reengineering, Functional & Solution Design & Documentation Stakeholder Engagement & Management Implementation of ITSM tools and integrate Telephoney Systems IT Service Management Consulting ITIL / BMC Remedy Implementation Change Management