ºÝºÝߣshows by User: richarddjoslin / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: richarddjoslin / Mon, 10 Nov 2014 15:26:40 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: richarddjoslin Its an Incident Dr Watson /slideshow/its-an-incident-dr-watson/41373943 itsanincidentdrwatson-v3-141110152640-conversion-gate01
This presentation teaches the technical support professional that the role they play in incident management is similar to the role played by law enforcement in the task of solving crimes. Both are based on a similar structured problem solving methodology.]]>
This presentation teaches the technical support professional that the role they play in incident management is similar to the role played by law enforcement in the task of solving crimes. Both are based on a similar structured problem solving methodology.]]> Mon, 10 Nov 2014 15:26:40 GMT /slideshow/its-an-incident-dr-watson/41373943 richarddjoslin@slideshare.net(richarddjoslin) Its an Incident Dr Watson richarddjoslin This presentation teaches the technical support professional that the role they play in incident management is similar to the role played by law enforcement in the task of solving crimes. Both are based on a similar structured problem solving methodology. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itsanincidentdrwatson-v3-141110152640-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This presentation teaches the technical support professional that the role they play in incident management is similar to the role played by law enforcement in the task of solving crimes. Both are based on a similar structured problem solving methodology.
Its an Incident Dr Watson from Richard Joslin
]]> 637 4 https://cdn.slidesharecdn.com/ss_thumbnails/itsanincidentdrwatson-v3-141110152640-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-richarddjoslin-48x48.jpg?cb=1523473008 Rick Joslin is responsible for the development, sales, and delivery of HDI’s certification ad training offerings. Rick is a certified Knowledge-Centered Support (KCS) instructor and has guided organizations with the implementation of KCS. He is also a certified instructor for the HDI certification courses.As a member of IHS Support Solutions, he provided consulting services related to implementing and enhancing support operations with a focus on knowledge management and self-service. Prior to joining IHS, Rick founded his own consulting firm, Joslin & Associates. Formerly, Rick was the VP of Customer Care for ServiceWare, VP of RightAnswers.com, and VP of Knowledge Engineering. Ri... http://www.thinkhdi.com