�ݺ�ߣshows by User: richardingram

�ݺ�ߣshows by User: richardingram / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: richardingram / Mon, 01 Apr 2019 14:21:22 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: richardingram Designing self-service support content – SD Expo Europe 2019 /slideshow/designing-selfservice-support-content-sd-expo-europe-2019/139064948 supportdriven2019slideshare-190401142123
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.]]>
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.]]> Mon, 01 Apr 2019 14:21:22 GMT /slideshow/designing-selfservice-support-content-sd-expo-europe-2019/139064948 richardingram@slideshare.net(richardingram) Designing self-service support content – SD Expo Europe 2019 richardingram Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/supportdriven2019slideshare-190401142123-thumbnail.jpg?width=120&height=120&fit=bounds" /> Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.

Designing self-service support content – SD Expo Europe 2019 from Richard Ingram

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0 Pair writing: how to collaborate effectively with subject matter experts – Confab Intensive 2017 /slideshow/pair-writing-how-to-collaborate-effectively-with-subject-matter-experts-confab-intensive-2017/79654420 confabintensive2017pairwritingrichardingram-170911205544
One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Workshop presented at Confab Intensive in Denver, CO on 13th September 2017.]]>
One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Workshop presented at Confab Intensive in Denver, CO on 13th September 2017.]]> Mon, 11 Sep 2017 20:55:44 GMT /slideshow/pair-writing-how-to-collaborate-effectively-with-subject-matter-experts-confab-intensive-2017/79654420 richardingram@slideshare.net(richardingram) Pair writing: how to collaborate effectively with subject matter experts – Confab Intensive 2017 richardingram One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Workshop presented at Confab Intensive in Denver, CO on 13th September 2017. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/confabintensive2017pairwritingrichardingram-170911205544-thumbnail.jpg?width=120&height=120&fit=bounds" /> One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Workshop presented at Confab Intensive in Denver, CO on 13th September 2017.

Pair writing: how to collaborate effectively with subject matter experts – Confab Intensive 2017 from Richard Ingram

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0 Pair writing: how to collaborate closely on content with subject matter experts – UX Scotland 2016 /slideshow/pair-writing-how-to-collaborate-closely-on-content-with-subject-matter-experts-ux-scotland-2016/62855266 uxscotland2016-160608134857
One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Presented at UX Scotland in Edinburgh on 10th June 2016.]]>
One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Presented at UX Scotland in Edinburgh on 10th June 2016.]]> Wed, 08 Jun 2016 13:48:57 GMT /slideshow/pair-writing-how-to-collaborate-closely-on-content-with-subject-matter-experts-ux-scotland-2016/62855266 richardingram@slideshare.net(richardingram) Pair writing: how to collaborate closely on content with subject matter experts – UX Scotland 2016 richardingram One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Presented at UX Scotland in Edinburgh on 10th June 2016. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxscotland2016-160608134857-thumbnail.jpg?width=120&height=120&fit=bounds" /> One of the great challenges of user experience design - and especially of content production – is getting ideas from the heads of subject matter experts into the heads of content designers. Often the people with topical expertise are too busy to produce content or unable to communicate their expertise in a way that serves the intended audience, but their input is crucial to make sure we write knowledgeably and accurately about a subject. Enter pair writing. Inspired by the agile technique of pair programming, pair writing brings together subject matter experts and content designers right from the start to create clear, concise, accurate content that meets user needs. Presented at UX Scotland in Edinburgh on 10th June 2016.

Pair writing: how to collaborate closely on content with subject matter experts – UX Scotland 2016 from Richard Ingram

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0 Mapping the Way Forward IA Summit 2015 /richardingram/mapping-the-way-forward-ia-summit-2015 iasummitexport-150426132959-conversion-gate01
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the IA Summit 2015 in Minneapolis on 25th April 2015.]]>
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the IA Summit 2015 in Minneapolis on 25th April 2015.]]> Sun, 26 Apr 2015 13:29:59 GMT /richardingram/mapping-the-way-forward-ia-summit-2015 richardingram@slideshare.net(richardingram) Mapping the Way Forward IA Summit 2015 richardingram Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the IA Summit 2015 in Minneapolis on 25th April 2015. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iasummitexport-150426132959-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the IA Summit 2015 in Minneapolis on 25th April 2015.

Mapping the Way Forward IA Summit 2015 from Richard Ingram

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0 Mapping the Way Forward Content Day 2014 /richardingram/mapping-the-way-forward-s-content-day-2014 contentday2014-141120071826-conversion-gate01
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at Content Day 2014 at Biograf Rigoletto, Stockholm on 20th November 2014.]]>
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at Content Day 2014 at Biograf Rigoletto, Stockholm on 20th November 2014.]]> Thu, 20 Nov 2014 07:18:26 GMT /richardingram/mapping-the-way-forward-s-content-day-2014 richardingram@slideshare.net(richardingram) Mapping the Way Forward Content Day 2014 richardingram Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at Content Day 2014 at Biograf Rigoletto, Stockholm on 20th November 2014. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contentday2014-141120071826-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at Content Day 2014 at Biograf Rigoletto, Stockholm on 20th November 2014.

Mapping the Way Forward Content Day 2014 from Richard Ingram

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0 Mapping the Way Forward UX Cambridge 2014 /slideshow/mapping-the-way-forward-ux-cambridge-2014/39009800 uxcambridge2014export-140912060813-phpapp01
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014.]]>
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014.]]> Fri, 12 Sep 2014 06:08:13 GMT /slideshow/mapping-the-way-forward-ux-cambridge-2014/39009800 richardingram@slideshare.net(richardingram) Mapping the Way Forward UX Cambridge 2014 richardingram Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxcambridge2014export-140912060813-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Cambridge 2014 at Churchill College, Cambridge on 12th September 2014.

Mapping the Way Forward UX Cambridge 2014 from Richard Ingram

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0 How to Map Anything /slideshow/mapping-the-way-forward-ux-scotland-2014/36064310 uxscotland2014pdf-140619081820-phpapp01
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Scotland 2014 in Edinburgh on 19th June 2014.]]>
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Scotland 2014 in Edinburgh on 19th June 2014.]]> Thu, 19 Jun 2014 08:18:20 GMT /slideshow/mapping-the-way-forward-ux-scotland-2014/36064310 richardingram@slideshare.net(richardingram) Mapping the Way Forward UX Scotland 2014 richardingram Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Scotland 2014 in Edinburgh on 19th June 2014. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxscotland2014pdf-140619081820-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at UX Scotland 2014 in Edinburgh on 19th June 2014.

Mapping the Way Forward UX Scotland 2014 from Richard Ingram

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0 The Importance of Visualisation – Mapping the Way Forward /slideshow/the-importance-of-visualisation-mapping-the-way-forward-26169463/26169463 backupofcsforum2013finalpdf-130913093008-phpapp02
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the Content Strategy Forum 2013 in Helsinki, Finland on 13th September 2013.]]>
Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the Content Strategy Forum 2013 in Helsinki, Finland on 13th September 2013.]]> Fri, 13 Sep 2013 09:30:08 GMT /slideshow/the-importance-of-visualisation-mapping-the-way-forward-26169463/26169463 richardingram@slideshare.net(richardingram) The Importance of Visualisation – Mapping the Way Forward richardingram Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the Content Strategy Forum 2013 in Helsinki, Finland on 13th September 2013. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/backupofcsforum2013finalpdf-130913093008-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together. Presented at the Content Strategy Forum 2013 in Helsinki, Finland on 13th September 2013.

The Importance of Visualisation – Mapping the Way Forward from Richard Ingram

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0 Visualising data: Seeing is Believing - CS Forum 2012 /slideshow/visualising-data-seeing-is-believing-cs-forum-2012/14901061 csforum2012fallback-121026105939-phpapp01
When patterns and connections are revealed between numbers, content and people that might otherwise be too abstract or scattered to be grasped, we’re able to make better sense of where we are, what it might mean and what needs to be done.]]>
When patterns and connections are revealed between numbers, content and people that might otherwise be too abstract or scattered to be grasped, we’re able to make better sense of where we are, what it might mean and what needs to be done.]]> Fri, 26 Oct 2012 10:59:38 GMT /slideshow/visualising-data-seeing-is-believing-cs-forum-2012/14901061 richardingram@slideshare.net(richardingram) Visualising data: Seeing is Believing - CS Forum 2012 richardingram When patterns and connections are revealed between numbers, content and people that might otherwise be too abstract or scattered to be grasped, we’re able to make better sense of where we are, what it might mean and what needs to be done. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/csforum2012fallback-121026105939-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> When patterns and connections are revealed between numbers, content and people that might otherwise be too abstract or scattered to be grasped, we’re able to make better sense of where we are, what it might mean and what needs to be done.

Visualising data: Seeing is Believing - CS Forum 2012 from Richard Ingram

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0 How did we all get here? /slideshow/how-did-we-all-get-here/9172816 howdidweallgethere-110908040029-phpapp02
Using the data from a survey in which web content professionals from six continents were questioned about their life, work and education, I revealed the six most common and relevant paths that led them to the discipline of content strategy.]]>
Using the data from a survey in which web content professionals from six continents were questioned about their life, work and education, I revealed the six most common and relevant paths that led them to the discipline of content strategy.]]> Thu, 08 Sep 2011 04:00:26 GMT /slideshow/how-did-we-all-get-here/9172816 richardingram@slideshare.net(richardingram) How did we all get here? richardingram Using the data from a survey in which web content professionals from six continents were questioned about their life, work and education, I revealed the six most common and relevant paths that led them to the discipline of content strategy. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howdidweallgethere-110908040029-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Using the data from a survey in which web content professionals from six continents were questioned about their life, work and education, I revealed the six most common and relevant paths that led them to the discipline of content strategy.

How did we all get here? from Richard Ingram

]]> 906 2 https://cdn.slidesharecdn.com/ss_thumbnails/howdidweallgethere-110908040029-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

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0 https://cdn.slidesharecdn.com/profile-photo-richardingram-48x48.jpg?cb=1554128026 I’m a UK-based Content Strategist and Partner at Ingserv, an accessible web design company. I’ve been writing for the web for 10 years, starting out as a Games Journalist for Barrysworld and later GAME before turning my full attention to helping clients find their voice effectively online. www.richardingram.co.uk https://cdn.slidesharecdn.com/ss_thumbnails/supportdriven2019slideshare-190401142123-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-selfservice-support-content-sd-expo-europe-2019/139064948 Designing self-service... https://cdn.slidesharecdn.com/ss_thumbnails/confabintensive2017pairwritingrichardingram-170911205544-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/pair-writing-how-to-collaborate-effectively-with-subject-matter-experts-confab-intensive-2017/79654420 Pair writing: how to c... https://cdn.slidesharecdn.com/ss_thumbnails/uxscotland2016-160608134857-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/pair-writing-how-to-collaborate-closely-on-content-with-subject-matter-experts-ux-scotland-2016/62855266 Pair writing: how to c...