/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: richardnoronha https://cdn.slidesharecdn.com/profile-photo-richardnoronha-48x48.jpg?cb=1523627272 I am an experienced senior leader and strategist with over 20 years in customer experience and contact centre operations management. I enjoy new and exciting assignments that strengthen my leadership and strategic planning. At Shoppers Drug Mart I am honoured and privileged to lead the strategy and execution of a first in Canada national contact centre, staffed by health care professionals focused on patient health. Prior to Shoppers Drug Mart, I had the opportunity to work at TD Bank within their largest contact centre and retail banking delivering top quartile results. I also had the privilege to serve as the Chair of TD's VisMin Corporate Diversity Committee working with very senior... http://richardnoronha.blogspot.com/