際際滷shows by User: rleonhart / http://www.slideshare.net/images/logo.gif 際際滷shows by User: rleonhart / Wed, 27 Aug 2014 16:36:10 GMT 際際滷Share feed for 際際滷shows by User: rleonhart Addicted to Busy /slideshow/addicted-to-busy/38428751 addictedtobusy11142013-140827163610-phpapp02
Are you addicted to busy? Being busy doesn't always mean being productive.]]>
Are you addicted to busy? Being busy doesn't always mean being productive.]]> Wed, 27 Aug 2014 16:36:10 GMT /slideshow/addicted-to-busy/38428751 rleonhart@slideshare.net(rleonhart) Addicted to Busy rleonhart Are you addicted to busy? Being busy doesn't always mean being productive. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/addictedtobusy11142013-140827163610-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Are you addicted to busy? Being busy doesn&#39;t always mean being productive.
Addicted to Busy from Rachel Leonhart
]]> 465 3 https://cdn.slidesharecdn.com/ss_thumbnails/addictedtobusy11142013-140827163610-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Why Survey - Critical Component of ITSM, Part 1 /slideshow/why-survey-critical-component-of-itsm-part-1/32023875 whysurvey-criticalcomponentofitsmpart1-140307011708-phpapp02
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]]> Fri, 07 Mar 2014 01:17:08 GMT /slideshow/why-survey-critical-component-of-itsm-part-1/32023875 rleonhart@slideshare.net(rleonhart) Why Survey - Critical Component of ITSM, Part 1 rleonhart <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whysurvey-criticalcomponentofitsmpart1-140307011708-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Why Survey - Critical Component of ITSM, Part 1 from Rachel Leonhart
]]> 355 2 https://cdn.slidesharecdn.com/ss_thumbnails/whysurvey-criticalcomponentofitsmpart1-140307011708-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar) /slideshow/2014-jan-csiwebinar/31401590 2014jancsiwebinar-140219134428-phpapp02
Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals.]]>
Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals.]]> Wed, 19 Feb 2014 13:44:28 GMT /slideshow/2014-jan-csiwebinar/31401590 rleonhart@slideshare.net(rleonhart) Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar) rleonhart Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2014jancsiwebinar-140219134428-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the importance of setting customer satisfaction goals and how to use technology to meet those goals. The questions you ask, how often you send surveys, and what actions you take on survey feedback are critical to the long-term success of your support center. Tom Lewis, Manager of the HDI Customer Care Center, will be presenting how he uses the HDI CSI Service to acheive his support goals.
Tool to Meet Your Support Goals (Jan 2014 HDI CSI Webinar) from Rachel Leonhart
]]> 519 4 https://cdn.slidesharecdn.com/ss_thumbnails/2014jancsiwebinar-140219134428-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 September 2013 HDI CSI Service Presentation /slideshow/september-2013-hdi-csi-service-prese/26360947 2013newcsidemov2-130919155539-phpapp01
Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise? The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated! Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx.]]>
Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise? The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated! Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx.]]> Thu, 19 Sep 2013 15:55:39 GMT /slideshow/september-2013-hdi-csi-service-prese/26360947 rleonhart@slideshare.net(rleonhart) September 2013 HDI CSI Service Presentation rleonhart Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise? The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated! Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2013newcsidemov2-130919155539-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Do you know what level of service your analysts are providing? How do you know which analysts could benefit from coaching? How do you know which analysts deserve praise? The HDI Customer Satisfaction Index (CSI) Service collects this essential information and makes it available in an easy-to-read report. Having this detailed information at your fingertips enables you to spend time with your team on the issues that matter the most. Tailor one-on-one coaching sessions to improve performance, or give timely praise to keep your staff motivated! Register for the next live product demo to learn more about why the HDI CSI Service is vital to the success of your organization. Register at: https://www.thinkhdi-csi.com/RegisterForDemo.aspx.
September 2013 HDI CSI Service Presentation from Rachel Leonhart
]]> 1043 6 https://cdn.slidesharecdn.com/ss_thumbnails/2013newcsidemov2-130919155539-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-rleonhart-48x48.jpg?cb=1523452995 Who I am: I am passionate about knowledge. I love sharing knowledge with others. I believe that in order to be great at what you do, you must love what you do! I have worked in and around customer service for over 10 years. I like spending my time talking to others; swapping stories, challenges, and successes. It brings me great joy to see effort turn into success. I care about the long-term success of my clients, whether they purchase through me or not. I believe challenges are great opportunities in disguise. I am a mother, a student, an artist, and a writer. www.smrtmrktng.com https://cdn.slidesharecdn.com/ss_thumbnails/addictedtobusy11142013-140827163610-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/addicted-to-busy/38428751 Addicted to Busy https://cdn.slidesharecdn.com/ss_thumbnails/whysurvey-criticalcomponentofitsmpart1-140307011708-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/why-survey-critical-component-of-itsm-part-1/32023875 Why Survey - Critical ... https://cdn.slidesharecdn.com/ss_thumbnails/2014jancsiwebinar-140219134428-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/2014-jan-csiwebinar/31401590 Tool to Meet Your Supp...