際際滷shows by User: rudydalimunthe / http://www.slideshare.net/images/logo.gif 際際滷shows by User: rudydalimunthe / Sat, 10 Aug 2013 02:39:16 GMT 際際滷Share feed for 際際滷shows by User: rudydalimunthe CCSM project establishing & optimizing social media in cs xl case study_march2012 /slideshow/ccsm-project-establishing-optimizing-social-media-in-cs-xl-case-studymarch2012/25111473 ccsmprojectestablishingoptimizingsocialmediaincsxlcasestudymarch2012-130810023916-phpapp02
Establishing & Optimizing social media touch-points in Customer Service (PT XL Axiata Tbk case study), apart from Marketing Objective for social media, integrated & powerful design for social customer experience in Customer Service, to reduce call volume in CC and increase social media engagement above and below the line. This project has been selected as best submission in Certification for Customer Service Management by Asia Pacific Customer Service Consortium (APCSC) in 2012.]]>
Establishing & Optimizing social media touch-points in Customer Service (PT XL Axiata Tbk case study), apart from Marketing Objective for social media, integrated & powerful design for social customer experience in Customer Service, to reduce call volume in CC and increase social media engagement above and below the line. This project has been selected as best submission in Certification for Customer Service Management by Asia Pacific Customer Service Consortium (APCSC) in 2012.]]> Sat, 10 Aug 2013 02:39:16 GMT /slideshow/ccsm-project-establishing-optimizing-social-media-in-cs-xl-case-studymarch2012/25111473 rudydalimunthe@slideshare.net(rudydalimunthe) CCSM project establishing & optimizing social media in cs xl case study_march2012 rudydalimunthe Establishing & Optimizing social media touch-points in Customer Service (PT XL Axiata Tbk case study), apart from Marketing Objective for social media, integrated & powerful design for social customer experience in Customer Service, to reduce call volume in CC and increase social media engagement above and below the line. This project has been selected as best submission in Certification for Customer Service Management by Asia Pacific Customer Service Consortium (APCSC) in 2012. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ccsmprojectestablishingoptimizingsocialmediaincsxlcasestudymarch2012-130810023916-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Establishing &amp; Optimizing social media touch-points in Customer Service (PT XL Axiata Tbk case study), apart from Marketing Objective for social media, integrated &amp; powerful design for social customer experience in Customer Service, to reduce call volume in CC and increase social media engagement above and below the line. This project has been selected as best submission in Certification for Customer Service Management by Asia Pacific Customer Service Consortium (APCSC) in 2012.
CCSM project establishing & optimizing social media in cs xl case study_march2012 from Rudy A. Dalimunthe
]]> 4314 7 https://cdn.slidesharecdn.com/ss_thumbnails/ccsmprojectestablishingoptimizingsocialmediaincsxlcasestudymarch2012-130810023916-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-rudydalimunthe-48x48.jpg?cb=1523142049 A simple man who badly needs to get himself better n better each day...! | Views expressed and slide presented are mine alone and do not associated with any other company or brands. stepbackmoment.wordpress.com