/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: santosmarcelob https://cdn.slidesharecdn.com/profile-photo-santosmarcelob-48x48.jpg?cb=1526827395 - Second level support with IBM Lotus Notes mail and applications; - Creation of procedures to support first and second level, as well as translation of documents (English/Portuguese); - Responsible for training about IBM Lotus Notes to new users from sales team; - Support to first level analysts; - Face-to-face support to VIP users.