/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: sarode4u https://cdn.slidesharecdn.com/profile-photo-sarode4u-48x48.jpg?cb=1599574666 Symantec Software Pvt Ltd ( Technical Team leader) • Handling team of 16 members. • Creating workload reports of team |Schedule work for Engineers | Set Plan of Action | Proactive calls with customers | Giving workarounds on Non supported products. • Manage Aged cases and reduce backlogs | CSAT is the main factor • Ability to handle irate customers. • Backup and disaster recovery issues for Vmware, Oracle, sql, Linux, Deduplication..