際際滷shows by User: servicerocket / http://www.slideshare.net/images/logo.gif 際際滷shows by User: servicerocket / Tue, 05 Dec 2017 20:33:33 GMT 際際滷Share feed for 際際滷shows by User: servicerocket Webinar: Software Adoption Crash Course for Customer Education Leaders /slideshow/webinar-software-adoption-crash-course-for-customer-education-leaders/83428554 webinar-crashcourseinproductadoption-171205203333
According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable. Manning-Chapman joins this ServiceRocket webinar to discuss: 1. What is adoption and why it's important 2. Why customer education is ideal for driving adoption 3. Customer education and the adoption curve 4. Examples of results organizations are achieving using education to drive adoption ]]>
According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable. Manning-Chapman joins this ServiceRocket webinar to discuss: 1. What is adoption and why it's important 2. Why customer education is ideal for driving adoption 3. Customer education and the adoption curve 4. Examples of results organizations are achieving using education to drive adoption ]]> Tue, 05 Dec 2017 20:33:33 GMT /slideshow/webinar-software-adoption-crash-course-for-customer-education-leaders/83428554 servicerocket@slideshare.net(servicerocket) Webinar: Software Adoption Crash Course for Customer Education Leaders servicerocket According to Maria Manning-Chapman, vice president of education services research at TSIA, "Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both." In the wake of XaaS business models, "adoption services" are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable. Manning-Chapman joins this ServiceRocket webinar to discuss: 1. What is adoption and why it's important 2. Why customer education is ideal for driving adoption 3. Customer education and the adoption curve 4. Examples of results organizations are achieving using education to drive adoption <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar-crashcourseinproductadoption-171205203333-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> According to Maria Manning-Chapman, vice president of education services research at TSIA, &quot;Education Services organizations truly have the opportunity to be a game-changer in driving product usage and adoption, because training is at the core of both.&quot; In the wake of XaaS business models, &quot;adoption services&quot; are at the forefront of driving company and customer success. Manning-Chapman argues that education services teams are in the best position to drive adoption because education is a one-to-many model that is scalable. Manning-Chapman joins this ServiceRocket webinar to discuss: 1. What is adoption and why it&#39;s important 2. Why customer education is ideal for driving adoption 3. Customer education and the adoption curve 4. Examples of results organizations are achieving using education to drive adoption
Webinar: Software Adoption Crash Course for Customer Education Leaders from ServiceRocket
]]> 1747 5 https://cdn.slidesharecdn.com/ss_thumbnails/webinar-crashcourseinproductadoption-171205203333-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing Useful Workplace Chatbots for Workplace by Facebook /slideshow/designing-useful-workplace-chatbots-for-workplace-by-facebook/77191202 ih4tm3wlt76owr7uaqm4-signature-ddd05330acfe9e8ff949789ae8a10bc4dad9d2c691a27631238d993422108ba9-poli-170622235442
In this ServiceRocket webinar, we discuss with Tony Lucas, CEO of Converse.ai, the why, what, and how of enterprise chatbot design for Workplace by Facebook.]]>
In this ServiceRocket webinar, we discuss with Tony Lucas, CEO of Converse.ai, the why, what, and how of enterprise chatbot design for Workplace by Facebook.]]> Thu, 22 Jun 2017 23:54:42 GMT /slideshow/designing-useful-workplace-chatbots-for-workplace-by-facebook/77191202 servicerocket@slideshare.net(servicerocket) Designing Useful Workplace Chatbots for Workplace by Facebook servicerocket In this ServiceRocket webinar, we discuss with Tony Lucas, CEO of Converse.ai, the why, what, and how of enterprise chatbot design for Workplace by Facebook. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ih4tm3wlt76owr7uaqm4-signature-ddd05330acfe9e8ff949789ae8a10bc4dad9d2c691a27631238d993422108ba9-poli-170622235442-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this ServiceRocket webinar, we discuss with Tony Lucas, CEO of Converse.ai, the why, what, and how of enterprise chatbot design for Workplace by Facebook.
Designing Useful Workplace Chatbots for Workplace by Facebook from ServiceRocket
]]> 395 5 https://cdn.slidesharecdn.com/ss_thumbnails/ih4tm3wlt76owr7uaqm4-signature-ddd05330acfe9e8ff949789ae8a10bc4dad9d2c691a27631238d993422108ba9-poli-170622235442-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How AI Helps You By Taking Your Job /slideshow/how-ai-helps-you-by-taking-your-job/76715320 howaihelpsyoubytakingyourjobfinal-170607032847
There is an overwhelming amount of information in the technology news about artificial intelligence (AI) and bots in the enterprise. One issue is the gap between hype and reality. The other issue covers whether AI and bots will take our jobs. Whether we are talking about bots for Atlassian's JIRA and HipChat to recent announcements by Workplace by Facebook about opening up it's Work Chat API to chat bots, AI and bots are happening. The question is how can we use them to improve how we do our job? According to Scott Middleton, founder and CEO of Stratejos, "These bots will replace jobs but it will be the boring parts of our jobs. They'll take care of the tedious, administrative side while giving us new information and insights we don't currently have. Freeing us to do bigger, more creative things." Middleton will join the ServiceRocket webinar to discuss: - AI in the enterprise: Why now? - What is an enterprise bot? - What is possible today addressing the difference between hype and reality. - What is possible (inevitable) tomorrow.]]>
There is an overwhelming amount of information in the technology news about artificial intelligence (AI) and bots in the enterprise. One issue is the gap between hype and reality. The other issue covers whether AI and bots will take our jobs. Whether we are talking about bots for Atlassian's JIRA and HipChat to recent announcements by Workplace by Facebook about opening up it's Work Chat API to chat bots, AI and bots are happening. The question is how can we use them to improve how we do our job? According to Scott Middleton, founder and CEO of Stratejos, "These bots will replace jobs but it will be the boring parts of our jobs. They'll take care of the tedious, administrative side while giving us new information and insights we don't currently have. Freeing us to do bigger, more creative things." Middleton will join the ServiceRocket webinar to discuss: - AI in the enterprise: Why now? - What is an enterprise bot? - What is possible today addressing the difference between hype and reality. - What is possible (inevitable) tomorrow.]]> Wed, 07 Jun 2017 03:28:47 GMT /slideshow/how-ai-helps-you-by-taking-your-job/76715320 servicerocket@slideshare.net(servicerocket) How AI Helps You By Taking Your Job servicerocket There is an overwhelming amount of information in the technology news about artificial intelligence (AI) and bots in the enterprise. One issue is the gap between hype and reality. The other issue covers whether AI and bots will take our jobs. Whether we are talking about bots for Atlassian's JIRA and HipChat to recent announcements by Workplace by Facebook about opening up it's Work Chat API to chat bots, AI and bots are happening. The question is how can we use them to improve how we do our job? According to Scott Middleton, founder and CEO of Stratejos, "These bots will replace jobs but it will be the boring parts of our jobs. They'll take care of the tedious, administrative side while giving us new information and insights we don't currently have. Freeing us to do bigger, more creative things." Middleton will join the ServiceRocket webinar to discuss: - AI in the enterprise: Why now? - What is an enterprise bot? - What is possible today addressing the difference between hype and reality. - What is possible (inevitable) tomorrow. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howaihelpsyoubytakingyourjobfinal-170607032847-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> There is an overwhelming amount of information in the technology news about artificial intelligence (AI) and bots in the enterprise. One issue is the gap between hype and reality. The other issue covers whether AI and bots will take our jobs. Whether we are talking about bots for Atlassian&#39;s JIRA and HipChat to recent announcements by Workplace by Facebook about opening up it&#39;s Work Chat API to chat bots, AI and bots are happening. The question is how can we use them to improve how we do our job? According to Scott Middleton, founder and CEO of Stratejos, &quot;These bots will replace jobs but it will be the boring parts of our jobs. They&#39;ll take care of the tedious, administrative side while giving us new information and insights we don&#39;t currently have. Freeing us to do bigger, more creative things.&quot; Middleton will join the ServiceRocket webinar to discuss: - AI in the enterprise: Why now? - What is an enterprise bot? - What is possible today addressing the difference between hype and reality. - What is possible (inevitable) tomorrow.
How AI Helps You By Taking Your Job from ServiceRocket
]]> 251 3 https://cdn.slidesharecdn.com/ss_thumbnails/howaihelpsyoubytakingyourjobfinal-170607032847-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Using Agile Methodology to Predictably Build Better Customer Training /slideshow/using-agile-methodology-to-predictably-build-better-customer-training/74669325 4617scrumebookwebinarslides-170407193203
http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What's even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered. ]]>
http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What's even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered. ]]> Fri, 07 Apr 2017 19:32:02 GMT /slideshow/using-agile-methodology-to-predictably-build-better-customer-training/74669325 servicerocket@slideshare.net(servicerocket) Using Agile Methodology to Predictably Build Better Customer Training servicerocket http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What's even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/4617scrumebookwebinarslides-170407193203-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> http://learndot.servicerocket.com/better-agile-training Using Agile Methodology to Predictably Build Better Customer Training Developing courses is hard. It is time consuming and since software moves so fast, it is common for a course to be released and have the software change enough to make parts of the course irrelevant. What&#39;s even worse is that during this time, customer needs could have changed with the software, rendering a course nearly obsolete by the time it is delivered.
Using Agile Methodology to Predictably Build Better Customer Training from ServiceRocket
]]> 244 2 https://cdn.slidesharecdn.com/ss_thumbnails/4617scrumebookwebinarslides-170407193203-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Webinar 際際滷s: Building And Leveraging Your Customer Education Technology Stack /slideshow/webinar-slides-building-and-leveraging-your-customer-education-technology-stack/73890360 32f282f17-pre-bocewebinar2withgainsightservicerocket-buildingandleveragingyourcustomereducationtechn-170329171541
This webinar provides an insider's guide to the technical aspects of building connectors, reports, and utilizing Gainsight and Learndot. We'll take a deep dive into reports, completion rate dashboards, and more to help you get the most out of Gainsight and Learndot. http://learndot.servicerocket.com/building-and-leveraging-your-customer-education-technology-stack]]>
This webinar provides an insider's guide to the technical aspects of building connectors, reports, and utilizing Gainsight and Learndot. We'll take a deep dive into reports, completion rate dashboards, and more to help you get the most out of Gainsight and Learndot. http://learndot.servicerocket.com/building-and-leveraging-your-customer-education-technology-stack]]> Wed, 29 Mar 2017 17:15:41 GMT /slideshow/webinar-slides-building-and-leveraging-your-customer-education-technology-stack/73890360 servicerocket@slideshare.net(servicerocket) Webinar 際際滷s: Building And Leveraging Your Customer Education Technology Stack servicerocket This webinar provides an insider's guide to the technical aspects of building connectors, reports, and utilizing Gainsight and Learndot. We'll take a deep dive into reports, completion rate dashboards, and more to help you get the most out of Gainsight and Learndot. http://learndot.servicerocket.com/building-and-leveraging-your-customer-education-technology-stack <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/32f282f17-pre-bocewebinar2withgainsightservicerocket-buildingandleveragingyourcustomereducationtechn-170329171541-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This webinar provides an insider&#39;s guide to the technical aspects of building connectors, reports, and utilizing Gainsight and Learndot. We&#39;ll take a deep dive into reports, completion rate dashboards, and more to help you get the most out of Gainsight and Learndot. http://learndot.servicerocket.com/building-and-leveraging-your-customer-education-technology-stack
Webinar 際際滷s: Building And Leveraging Your Customer Education Technology Stack from ServiceRocket
]]> 182 2 https://cdn.slidesharecdn.com/ss_thumbnails/32f282f17-pre-bocewebinar2withgainsightservicerocket-buildingandleveragingyourcustomereducationtechn-170329171541-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Connecting Atlassian JIRA and Workplace by Facebook /slideshow/connecting-atlassian-jira-and-workplace-by-facebook/70117703 connectingworkplaceandjira-161214011613
In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian's JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook]]>
In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian's JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook]]> Wed, 14 Dec 2016 01:16:13 GMT /slideshow/connecting-atlassian-jira-and-workplace-by-facebook/70117703 servicerocket@slideshare.net(servicerocket) Connecting Atlassian JIRA and Workplace by Facebook servicerocket In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian's JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/connectingworkplaceandjira-161214011613-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian&#39;s JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook
Connecting Atlassian JIRA and Workplace by Facebook from ServiceRocket
]]> 1297 3 https://cdn.slidesharecdn.com/ss_thumbnails/connectingworkplaceandjira-161214011613-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Demonstrate the Value of Customer Education Using Salesforce /slideshow/demonstrate-the-value-of-customer-education-using-salesforce/67685034 demonstrate-value-of-customer-education-using-salesforce-161026162508
In the webinar, you will learn How to link customer training activity with account performance. Ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Join ServiceRocket product manager Jesse Miller show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training. View the recording: http://learndot.servicerocket.com/demonstrate-the-value-of-customer-education-using-salesforce]]>
In the webinar, you will learn How to link customer training activity with account performance. Ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Join ServiceRocket product manager Jesse Miller show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training. View the recording: http://learndot.servicerocket.com/demonstrate-the-value-of-customer-education-using-salesforce]]> Wed, 26 Oct 2016 16:25:08 GMT /slideshow/demonstrate-the-value-of-customer-education-using-salesforce/67685034 servicerocket@slideshare.net(servicerocket) Demonstrate the Value of Customer Education Using Salesforce servicerocket In the webinar, you will learn How to link customer training activity with account performance. Ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Join ServiceRocket product manager Jesse Miller show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training. View the recording: http://learndot.servicerocket.com/demonstrate-the-value-of-customer-education-using-salesforce <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/demonstrate-value-of-customer-education-using-salesforce-161026162508-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In the webinar, you will learn How to link customer training activity with account performance. Ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Join ServiceRocket product manager Jesse Miller show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training. View the recording: http://learndot.servicerocket.com/demonstrate-the-value-of-customer-education-using-salesforce
Demonstrate the Value of Customer Education Using Salesforce from ServiceRocket
]]> 304 3 https://cdn.slidesharecdn.com/ss_thumbnails/demonstrate-value-of-customer-education-using-salesforce-161026162508-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Recorded Webinar: Customer Education Strategies For Company Growth /slideshow/recorded-webinar-customer-education-strategies-for-company-growth/66231000 customereducationstrategiesforcompanygrowth-160920203128
[Watch Recording] http://learndot.servicerocket.com/customer-education-strategies-that-increase-company-growth At a time when enterprise software demand is slowing, customer education could be a way to increase sales. In the last few months, I have been hearing quite consistently from early stage enterprise software companies that their number one company priority is to increase one of three metrics: sales pipeline, average sales price (ASP) per deal, or average recurring revenue (ARR). This is not surprising considering the softening enterprise software marketing. Demand is slowing, valuations are falling, and funding events are few are far between. Now, more than ever, customer education professionals need to come up with and execute strategies that improve the overall growth of the business. Fortunately, there are many ways in which enterprise software companies use customer education as a means for increasing company growth. In this webinar, you will learn: Key business growth metrics you can target with customer education. How to price and package your training to generate demand for your training. How to use pricing strategies and price discrimination to sell more course to customers who wouldn't normally buy courses. The goal of this webinar is to have you leave with fresh ideas and examples to help you offer customer training in a way that helps growth your overall business.]]>
[Watch Recording] http://learndot.servicerocket.com/customer-education-strategies-that-increase-company-growth At a time when enterprise software demand is slowing, customer education could be a way to increase sales. In the last few months, I have been hearing quite consistently from early stage enterprise software companies that their number one company priority is to increase one of three metrics: sales pipeline, average sales price (ASP) per deal, or average recurring revenue (ARR). This is not surprising considering the softening enterprise software marketing. Demand is slowing, valuations are falling, and funding events are few are far between. Now, more than ever, customer education professionals need to come up with and execute strategies that improve the overall growth of the business. Fortunately, there are many ways in which enterprise software companies use customer education as a means for increasing company growth. In this webinar, you will learn: Key business growth metrics you can target with customer education. How to price and package your training to generate demand for your training. How to use pricing strategies and price discrimination to sell more course to customers who wouldn't normally buy courses. The goal of this webinar is to have you leave with fresh ideas and examples to help you offer customer training in a way that helps growth your overall business.]]> Tue, 20 Sep 2016 20:31:27 GMT /slideshow/recorded-webinar-customer-education-strategies-for-company-growth/66231000 servicerocket@slideshare.net(servicerocket) Recorded Webinar: Customer Education Strategies For Company Growth servicerocket [Watch Recording] http://learndot.servicerocket.com/customer-education-strategies-that-increase-company-growth At a time when enterprise software demand is slowing, customer education could be a way to increase sales. In the last few months, I have been hearing quite consistently from early stage enterprise software companies that their number one company priority is to increase one of three metrics: sales pipeline, average sales price (ASP) per deal, or average recurring revenue (ARR). This is not surprising considering the softening enterprise software marketing. Demand is slowing, valuations are falling, and funding events are few are far between. Now, more than ever, customer education professionals need to come up with and execute strategies that improve the overall growth of the business. Fortunately, there are many ways in which enterprise software companies use customer education as a means for increasing company growth. In this webinar, you will learn: Key business growth metrics you can target with customer education. How to price and package your training to generate demand for your training. How to use pricing strategies and price discrimination to sell more course to customers who wouldn't normally buy courses. The goal of this webinar is to have you leave with fresh ideas and examples to help you offer customer training in a way that helps growth your overall business. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customereducationstrategiesforcompanygrowth-160920203128-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> [Watch Recording] http://learndot.servicerocket.com/customer-education-strategies-that-increase-company-growth At a time when enterprise software demand is slowing, customer education could be a way to increase sales. In the last few months, I have been hearing quite consistently from early stage enterprise software companies that their number one company priority is to increase one of three metrics: sales pipeline, average sales price (ASP) per deal, or average recurring revenue (ARR). This is not surprising considering the softening enterprise software marketing. Demand is slowing, valuations are falling, and funding events are few are far between. Now, more than ever, customer education professionals need to come up with and execute strategies that improve the overall growth of the business. Fortunately, there are many ways in which enterprise software companies use customer education as a means for increasing company growth. In this webinar, you will learn: Key business growth metrics you can target with customer education. How to price and package your training to generate demand for your training. How to use pricing strategies and price discrimination to sell more course to customers who wouldn&#39;t normally buy courses. The goal of this webinar is to have you leave with fresh ideas and examples to help you offer customer training in a way that helps growth your overall business.
Recorded Webinar: Customer Education Strategies For Company Growth from ServiceRocket
]]> 243 2 https://cdn.slidesharecdn.com/ss_thumbnails/customereducationstrategiesforcompanygrowth-160920203128-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Using SQL and Salesforce data to build a Product Catalog (or anything) in Confluence /slideshow/using-sql-and-salesforce-data-to-build-a-product-catalog-or-anything-in-confluence-65254776/65254776 usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822233035
Curious how you could leverage Atlassian Confluence as a dynamic repository for nearly anything? We'll show you how, and even demonstrate how your repository could be integrated with Salesforce.com data! View full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database]]>
Curious how you could leverage Atlassian Confluence as a dynamic repository for nearly anything? We'll show you how, and even demonstrate how your repository could be integrated with Salesforce.com data! View full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database]]> Mon, 22 Aug 2016 23:30:34 GMT /slideshow/using-sql-and-salesforce-data-to-build-a-product-catalog-or-anything-in-confluence-65254776/65254776 servicerocket@slideshare.net(servicerocket) Using SQL and Salesforce data to build a Product Catalog (or anything) in Confluence servicerocket Curious how you could leverage Atlassian Confluence as a dynamic repository for nearly anything? We'll show you how, and even demonstrate how your repository could be integrated with Salesforce.com data! View full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822233035-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Curious how you could leverage Atlassian Confluence as a dynamic repository for nearly anything? We&#39;ll show you how, and even demonstrate how your repository could be integrated with Salesforce.com data! View full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database
Using SQL and Salesforce data to build a Product Catalog (or anything) in Confluence from ServiceRocket
]]> 199 3 https://cdn.slidesharecdn.com/ss_thumbnails/usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822233035-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Confluence /slideshow/using-sql-and-salesforce-data-to-build-a-product-catalog-or-anything-in-confluence/65254692 usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822232634
Curious how you could leverage Atlassian Confluence and a few powerful add-ons to build a dynamic repository within your Confluence wiki? This webinar will walk you through the steps to do so, and even show you how your repository, such as a product catalog, can be integrated with Salesforce.com data. View the full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database ]]>
Curious how you could leverage Atlassian Confluence and a few powerful add-ons to build a dynamic repository within your Confluence wiki? This webinar will walk you through the steps to do so, and even show you how your repository, such as a product catalog, can be integrated with Salesforce.com data. View the full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database ]]> Mon, 22 Aug 2016 23:26:33 GMT /slideshow/using-sql-and-salesforce-data-to-build-a-product-catalog-or-anything-in-confluence/65254692 servicerocket@slideshare.net(servicerocket) Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Confluence servicerocket Curious how you could leverage Atlassian Confluence and a few powerful add-ons to build a dynamic repository within your Confluence wiki? This webinar will walk you through the steps to do so, and even show you how your repository, such as a product catalog, can be integrated with Salesforce.com data. View the full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822232634-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Curious how you could leverage Atlassian Confluence and a few powerful add-ons to build a dynamic repository within your Confluence wiki? This webinar will walk you through the steps to do so, and even show you how your repository, such as a product catalog, can be integrated with Salesforce.com data. View the full webinar: http://info.servicerocket.com/product-catalog-in-confluence-salesforce-sql-database
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Confluence from ServiceRocket
]]> 177 3 https://cdn.slidesharecdn.com/ss_thumbnails/usingsqlandsalesforcedatatobuildaproductcataloginconfluence-160822232634-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Balancing Demands of Running A Customer Education Business /slideshow/balancing-demands-of-running-ce-business/64666155 balancingdemandsofrunningcebusiness-160803163601
Customer education functions at fast growing enterprise software companies have many moving parts. On the one hand, developing and delivering instructionally-sound learning experiences is the foundation of an effective team. On the other hand, there is the day-to-day running of the business operations of customer education teams. These include: Developing the customer education strategy Creating the organization, getting the right roles and talent in place, and keeping the team motivated to perform at a high level Deliver internal stakeholders the information they need, including finance, sales, customer success, and support, to name a few That is a big job. In this webinar, experts discussed how to balance the competing demands of the customer education leader when it comes to running an effective education team in a technology company. http://learndot.servicerocket.com/balancing-the-demands-of-running-a-customer-education-business]]>
Customer education functions at fast growing enterprise software companies have many moving parts. On the one hand, developing and delivering instructionally-sound learning experiences is the foundation of an effective team. On the other hand, there is the day-to-day running of the business operations of customer education teams. These include: Developing the customer education strategy Creating the organization, getting the right roles and talent in place, and keeping the team motivated to perform at a high level Deliver internal stakeholders the information they need, including finance, sales, customer success, and support, to name a few That is a big job. In this webinar, experts discussed how to balance the competing demands of the customer education leader when it comes to running an effective education team in a technology company. http://learndot.servicerocket.com/balancing-the-demands-of-running-a-customer-education-business]]> Wed, 03 Aug 2016 16:36:01 GMT /slideshow/balancing-demands-of-running-ce-business/64666155 servicerocket@slideshare.net(servicerocket) Balancing Demands of Running A Customer Education Business servicerocket Customer education functions at fast growing enterprise software companies have many moving parts. On the one hand, developing and delivering instructionally-sound learning experiences is the foundation of an effective team. On the other hand, there is the day-to-day running of the business operations of customer education teams. These include: Developing the customer education strategy Creating the organization, getting the right roles and talent in place, and keeping the team motivated to perform at a high level Deliver internal stakeholders the information they need, including finance, sales, customer success, and support, to name a few That is a big job. In this webinar, experts discussed how to balance the competing demands of the customer education leader when it comes to running an effective education team in a technology company. http://learndot.servicerocket.com/balancing-the-demands-of-running-a-customer-education-business <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/balancingdemandsofrunningcebusiness-160803163601-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer education functions at fast growing enterprise software companies have many moving parts. On the one hand, developing and delivering instructionally-sound learning experiences is the foundation of an effective team. On the other hand, there is the day-to-day running of the business operations of customer education teams. These include: Developing the customer education strategy Creating the organization, getting the right roles and talent in place, and keeping the team motivated to perform at a high level Deliver internal stakeholders the information they need, including finance, sales, customer success, and support, to name a few That is a big job. In this webinar, experts discussed how to balance the competing demands of the customer education leader when it comes to running an effective education team in a technology company. http://learndot.servicerocket.com/balancing-the-demands-of-running-a-customer-education-business
Balancing Demands of Running A Customer Education Business from ServiceRocket
]]> 153 2 https://cdn.slidesharecdn.com/ss_thumbnails/balancingdemandsofrunningcebusiness-160803163601-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Getting Dev and QA Teams to Work Better Together /slideshow/getting-dev-and-qa-teams-to-work-better-together/62827573 gettingdevandqatoworkbettertogether-160607201816
In a traditional software development culture, development and QA teams often work independently of each other. As project teams transform from traditional workflows to Agile or DevOps, it can be challenging to get independent Dev and QA teams to collaborate. Not only does each team use different tools, but there can be this sense that code is rushed and thrown over the wall for bugs to be cleaned up in testing. At the very least, this can cause tension between teams, and ultimately, the customer suffers. How do you eliminate this tension, get everyone to adopt new processes, improve teamwork, and focus on delivering value to customers? During the webinar, we will speak with an expert panel to discuss these issues, why improving teamwork matters, and steps you can take to improve teamwork and focus on customers. In this webinar, we will discuss: Why should QA and Dev work together in the first place? What hurdles must be overcome to improve how QA and Dev improve collaboration? What successes and outcomes has the panel experienced as a result of improving teamwork? Specific action steps and small changes you can put in place right way.]]>
In a traditional software development culture, development and QA teams often work independently of each other. As project teams transform from traditional workflows to Agile or DevOps, it can be challenging to get independent Dev and QA teams to collaborate. Not only does each team use different tools, but there can be this sense that code is rushed and thrown over the wall for bugs to be cleaned up in testing. At the very least, this can cause tension between teams, and ultimately, the customer suffers. How do you eliminate this tension, get everyone to adopt new processes, improve teamwork, and focus on delivering value to customers? During the webinar, we will speak with an expert panel to discuss these issues, why improving teamwork matters, and steps you can take to improve teamwork and focus on customers. In this webinar, we will discuss: Why should QA and Dev work together in the first place? What hurdles must be overcome to improve how QA and Dev improve collaboration? What successes and outcomes has the panel experienced as a result of improving teamwork? Specific action steps and small changes you can put in place right way.]]> Tue, 07 Jun 2016 20:18:16 GMT /slideshow/getting-dev-and-qa-teams-to-work-better-together/62827573 servicerocket@slideshare.net(servicerocket) Getting Dev and QA Teams to Work Better Together servicerocket In a traditional software development culture, development and QA teams often work independently of each other. As project teams transform from traditional workflows to Agile or DevOps, it can be challenging to get independent Dev and QA teams to collaborate. Not only does each team use different tools, but there can be this sense that code is rushed and thrown over the wall for bugs to be cleaned up in testing. At the very least, this can cause tension between teams, and ultimately, the customer suffers. How do you eliminate this tension, get everyone to adopt new processes, improve teamwork, and focus on delivering value to customers? During the webinar, we will speak with an expert panel to discuss these issues, why improving teamwork matters, and steps you can take to improve teamwork and focus on customers. In this webinar, we will discuss: Why should QA and Dev work together in the first place? What hurdles must be overcome to improve how QA and Dev improve collaboration? What successes and outcomes has the panel experienced as a result of improving teamwork? Specific action steps and small changes you can put in place right way. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/gettingdevandqatoworkbettertogether-160607201816-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In a traditional software development culture, development and QA teams often work independently of each other. As project teams transform from traditional workflows to Agile or DevOps, it can be challenging to get independent Dev and QA teams to collaborate. Not only does each team use different tools, but there can be this sense that code is rushed and thrown over the wall for bugs to be cleaned up in testing. At the very least, this can cause tension between teams, and ultimately, the customer suffers. How do you eliminate this tension, get everyone to adopt new processes, improve teamwork, and focus on delivering value to customers? During the webinar, we will speak with an expert panel to discuss these issues, why improving teamwork matters, and steps you can take to improve teamwork and focus on customers. In this webinar, we will discuss: Why should QA and Dev work together in the first place? What hurdles must be overcome to improve how QA and Dev improve collaboration? What successes and outcomes has the panel experienced as a result of improving teamwork? Specific action steps and small changes you can put in place right way.
Getting Dev and QA Teams to Work Better Together from ServiceRocket
]]> 252 4 https://cdn.slidesharecdn.com/ss_thumbnails/gettingdevandqatoworkbettertogether-160607201816-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to create performance based certifications for software /slideshow/how-to-create-performance-based-certifications-for-software/62404567 howtocreateperformance-basedcertifications-160525214111
How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily "test" or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick Suizo Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we're joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers. ]]>
How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily "test" or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick Suizo Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we're joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers. ]]> Wed, 25 May 2016 21:41:11 GMT /slideshow/how-to-create-performance-based-certifications-for-software/62404567 servicerocket@slideshare.net(servicerocket) How to create performance based certifications for software servicerocket How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily "test" or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick Suizo Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we're joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtocreateperformance-basedcertifications-160525214111-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to Create Performance-based Certification for Software Certifications are a crucial aspect in the world of technology today. Not only can certifications ensure that customers are able to use software effectively, they also provide a system of distinguishing between various levels of knowledge. The problem with most certification programs is that they do not necessarily &quot;test&quot; or otherwise provide validation for making sure people have the skills and/or the right level of skill needed to get the most out of the software they are using. Customer education professionals should consider the different methods of assessments, including the performance-based certification, to ensure the certifications they provide are most effective. This webinar is a follow-up to the one we recorded on October 6, 2015 entitled The Value of Performance-based Certifications, Frederick Suizo Mendler, CEO of TrueAbility. Performance_Testing_Council.jpgThis time, in addition to Suizo, we&#39;re joined by Judy Hale, certification expert and author of the book Performance-Based Certification: How to design a valid, defensible, cost-effective program, and Rich Raposa, Certification Manager at Hortonworks, as we dive into what it takes to create a performance-based certification program. A performance-based assessment is a testing method that places users in an environment that emulates on the job tasks and captures a wide spectrum of candidate ability and comprehension. There are a lack of resources available explaining how to design and launch a performance-based certification program. Suizo and Judy are set to publish a white paper How to Create a Performance-based Certification Program for Software and Technology, which will delve into relevant research on the subject of designing and launching a certification program. In this webinar, we will cover the key concepts from the white paper, and help customer education leaders understand the why and how of creating and delivering effective performance-based certification programs to customers.
How to create performance based certifications for software from ServiceRocket
]]> 254 6 https://cdn.slidesharecdn.com/ss_thumbnails/howtocreateperformance-basedcertifications-160525214111-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Managing Knowledge For Customer Success /slideshow/managing-knowledge-for-customer-success/60173781 managingknowledgeforcustomersuccess-160329161618
If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed. In this 際際滷share, we will discuss how to: - Create and publish knowledge your customers can use - Maintain the content so it keeps up with the speed of your software - Help customers with self-service - Use technology for your knowledge management initiatives - Measure the success of knowledge management]]>
If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed. In this 際際滷share, we will discuss how to: - Create and publish knowledge your customers can use - Maintain the content so it keeps up with the speed of your software - Help customers with self-service - Use technology for your knowledge management initiatives - Measure the success of knowledge management]]> Tue, 29 Mar 2016 16:16:18 GMT /slideshow/managing-knowledge-for-customer-success/60173781 servicerocket@slideshare.net(servicerocket) Managing Knowledge For Customer Success servicerocket If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed. In this 際際滷share, we will discuss how to: - Create and publish knowledge your customers can use - Maintain the content so it keeps up with the speed of your software - Help customers with self-service - Use technology for your knowledge management initiatives - Measure the success of knowledge management <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/managingknowledgeforcustomersuccess-160329161618-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book &quot;Collective Wisdom: Transforming Support with Knowledge&quot;, joins us to discuss the importance of knowledge management in helping customers succeed. In this 際際滷share, we will discuss how to: - Create and publish knowledge your customers can use - Maintain the content so it keeps up with the speed of your software - Help customers with self-service - Use technology for your knowledge management initiatives - Measure the success of knowledge management
Managing Knowledge For Customer Success from ServiceRocket
]]> 398 5 https://cdn.slidesharecdn.com/ss_thumbnails/managingknowledgeforcustomersuccess-160329161618-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How To Design Customer Training For People Who Don't Think They Need It /slideshow/how-to-design-customer-training-for-people-who-dont-think-they-need-it/55225917 designtrainingforpeoplewhothinktheydontneedit-151117212913-lva1-app6892
In this webinar, Bill Cushard from ServiceRocket sits down with Peter Bell from GitHub to discuss how training can be designed and delivered for customers who do not think they need training. ]]>
In this webinar, Bill Cushard from ServiceRocket sits down with Peter Bell from GitHub to discuss how training can be designed and delivered for customers who do not think they need training. ]]> Tue, 17 Nov 2015 21:29:13 GMT /slideshow/how-to-design-customer-training-for-people-who-dont-think-they-need-it/55225917 servicerocket@slideshare.net(servicerocket) How To Design Customer Training For People Who Don't Think They Need It servicerocket In this webinar, Bill Cushard from ServiceRocket sits down with Peter Bell from GitHub to discuss how training can be designed and delivered for customers who do not think they need training. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/designtrainingforpeoplewhothinktheydontneedit-151117212913-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this webinar, Bill Cushard from ServiceRocket sits down with Peter Bell from GitHub to discuss how training can be designed and delivered for customers who do not think they need training.
How To Design Customer Training For People Who Don't Think They Need It from ServiceRocket
]]> 436 8 https://cdn.slidesharecdn.com/ss_thumbnails/designtrainingforpeoplewhothinktheydontneedit-151117212913-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Enterprise Software Training: How to Do Certifications Right /slideshow/the-value-of-performanced-based-certification/53617215 thevalueofperformanced-basedcertification-151006202107-lva1-app6891
Bill Cushard, Head of Training at ServiceRocket, interviewed Frederick "Suizo" Mendler, Co-Founder and CEO of TrueAbility, about the topic of performance-based certification, what it is, why it is superior to traditional multiple choice certification exams, and how to do them right. Learn how to take your certification programs to the next level and ensure customers know your technology.]]>
Bill Cushard, Head of Training at ServiceRocket, interviewed Frederick "Suizo" Mendler, Co-Founder and CEO of TrueAbility, about the topic of performance-based certification, what it is, why it is superior to traditional multiple choice certification exams, and how to do them right. Learn how to take your certification programs to the next level and ensure customers know your technology.]]> Tue, 06 Oct 2015 20:21:07 GMT /slideshow/the-value-of-performanced-based-certification/53617215 servicerocket@slideshare.net(servicerocket) Enterprise Software Training: How to Do Certifications Right servicerocket Bill Cushard, Head of Training at ServiceRocket, interviewed Frederick "Suizo" Mendler, Co-Founder and CEO of TrueAbility, about the topic of performance-based certification, what it is, why it is superior to traditional multiple choice certification exams, and how to do them right. Learn how to take your certification programs to the next level and ensure customers know your technology. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thevalueofperformanced-basedcertification-151006202107-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Bill Cushard, Head of Training at ServiceRocket, interviewed Frederick &quot;Suizo&quot; Mendler, Co-Founder and CEO of TrueAbility, about the topic of performance-based certification, what it is, why it is superior to traditional multiple choice certification exams, and how to do them right. Learn how to take your certification programs to the next level and ensure customers know your technology.
Enterprise Software Training: How to Do Certifications Right from ServiceRocket
]]> 473 7 https://cdn.slidesharecdn.com/ss_thumbnails/thevalueofperformanced-basedcertification-151006202107-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Marketing Projects /slideshow/scrum-is-also-for-marketers-a-practical-approach-to-using-scrum-to-manage-marketing-projects/53086473 scrumisalsoforbusinessteams-150922230310-lva1-app6891
Project clutter is a big problem for any Marketer. Managing day-to-day and long-term projects is something that only a few do well. The focus of my session is to share how my team has increased productivity by focusing on active sprints, setting long-term expectations, and communicating effectively across company. Using a Scrum board, backlogged items remain conveniently out-of-sight until they become relevant in next planning session. Efficiency is maximized because team members are laser-focused on their sprint(s). During planning, projects are assigned a complexity metric (via story points or time estimates) so that unrealistic expectations are removed. Here are ideas to better manage your marketing team's workflow, uses of JIRA Projects and Agile Scrum boards, methods of aligning your marketing team with Engineering and Product and more.]]>
Project clutter is a big problem for any Marketer. Managing day-to-day and long-term projects is something that only a few do well. The focus of my session is to share how my team has increased productivity by focusing on active sprints, setting long-term expectations, and communicating effectively across company. Using a Scrum board, backlogged items remain conveniently out-of-sight until they become relevant in next planning session. Efficiency is maximized because team members are laser-focused on their sprint(s). During planning, projects are assigned a complexity metric (via story points or time estimates) so that unrealistic expectations are removed. Here are ideas to better manage your marketing team's workflow, uses of JIRA Projects and Agile Scrum boards, methods of aligning your marketing team with Engineering and Product and more.]]> Tue, 22 Sep 2015 23:03:10 GMT /slideshow/scrum-is-also-for-marketers-a-practical-approach-to-using-scrum-to-manage-marketing-projects/53086473 servicerocket@slideshare.net(servicerocket) Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Marketing Projects servicerocket Project clutter is a big problem for any Marketer. Managing day-to-day and long-term projects is something that only a few do well. The focus of my session is to share how my team has increased productivity by focusing on active sprints, setting long-term expectations, and communicating effectively across company. Using a Scrum board, backlogged items remain conveniently out-of-sight until they become relevant in next planning session. Efficiency is maximized because team members are laser-focused on their sprint(s). During planning, projects are assigned a complexity metric (via story points or time estimates) so that unrealistic expectations are removed. Here are ideas to better manage your marketing team's workflow, uses of JIRA Projects and Agile Scrum boards, methods of aligning your marketing team with Engineering and Product and more. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scrumisalsoforbusinessteams-150922230310-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Project clutter is a big problem for any Marketer. Managing day-to-day and long-term projects is something that only a few do well. The focus of my session is to share how my team has increased productivity by focusing on active sprints, setting long-term expectations, and communicating effectively across company. Using a Scrum board, backlogged items remain conveniently out-of-sight until they become relevant in next planning session. Efficiency is maximized because team members are laser-focused on their sprint(s). During planning, projects are assigned a complexity metric (via story points or time estimates) so that unrealistic expectations are removed. Here are ideas to better manage your marketing team&#39;s workflow, uses of JIRA Projects and Agile Scrum boards, methods of aligning your marketing team with Engineering and Product and more.
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Marketing Projects from ServiceRocket
]]> 1137 14 https://cdn.slidesharecdn.com/ss_thumbnails/scrumisalsoforbusinessteams-150922230310-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Yes! Enterprise Software Can Increase Product Sales! /slideshow/yes-enterprise-software-can-increase-product-sales/52345392 webinar-howtrainingcanimproveproductsales-150902154306-lva1-app6891
This slideshare covers the different ways that fast growing software companies can offer training to potential buyers and customers in a way that helps buyers learn something new and increase the likelihood of purchasing your product.]]>
This slideshare covers the different ways that fast growing software companies can offer training to potential buyers and customers in a way that helps buyers learn something new and increase the likelihood of purchasing your product.]]> Wed, 02 Sep 2015 15:43:06 GMT /slideshow/yes-enterprise-software-can-increase-product-sales/52345392 servicerocket@slideshare.net(servicerocket) Yes! Enterprise Software Can Increase Product Sales! servicerocket This slideshare covers the different ways that fast growing software companies can offer training to potential buyers and customers in a way that helps buyers learn something new and increase the likelihood of purchasing your product. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar-howtrainingcanimproveproductsales-150902154306-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This slideshare covers the different ways that fast growing software companies can offer training to potential buyers and customers in a way that helps buyers learn something new and increase the likelihood of purchasing your product.
Yes! Enterprise Software Can Increase Product Sales! from ServiceRocket
]]> 1171 10 https://cdn.slidesharecdn.com/ss_thumbnails/webinar-howtrainingcanimproveproductsales-150902154306-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to Target the Right Training to the Right Customers /slideshow/how-to-target-the-right-training-to-the-right-customers/51516628 howtotargettherighttrainingtotherightcustomer-150811194657-lva1-app6892
If you are a training leader for an early-stage SaaS, cloud-based enterprise software company, have you considered these questions? Some customers do not want training and do not need it. Do you know who those customers are? Other customers will not buy your software unless training is part of the deal. Do you know who those customers are? Some customers have a low tier account with you, and would be a $1 million per year customers, if only you had the training they needed at scale. Do you know who those customers are? In this slideshare, we demystify how to segment your enterprise customers into those who need training and those who do not; and help you determine what training is needed by which segments.]]>
If you are a training leader for an early-stage SaaS, cloud-based enterprise software company, have you considered these questions? Some customers do not want training and do not need it. Do you know who those customers are? Other customers will not buy your software unless training is part of the deal. Do you know who those customers are? Some customers have a low tier account with you, and would be a $1 million per year customers, if only you had the training they needed at scale. Do you know who those customers are? In this slideshare, we demystify how to segment your enterprise customers into those who need training and those who do not; and help you determine what training is needed by which segments.]]> Tue, 11 Aug 2015 19:46:57 GMT /slideshow/how-to-target-the-right-training-to-the-right-customers/51516628 servicerocket@slideshare.net(servicerocket) How to Target the Right Training to the Right Customers servicerocket If you are a training leader for an early-stage SaaS, cloud-based enterprise software company, have you considered these questions? Some customers do not want training and do not need it. Do you know who those customers are? Other customers will not buy your software unless training is part of the deal. Do you know who those customers are? Some customers have a low tier account with you, and would be a $1 million per year customers, if only you had the training they needed at scale. Do you know who those customers are? In this slideshare, we demystify how to segment your enterprise customers into those who need training and those who do not; and help you determine what training is needed by which segments. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtotargettherighttrainingtotherightcustomer-150811194657-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> If you are a training leader for an early-stage SaaS, cloud-based enterprise software company, have you considered these questions? Some customers do not want training and do not need it. Do you know who those customers are? Other customers will not buy your software unless training is part of the deal. Do you know who those customers are? Some customers have a low tier account with you, and would be a $1 million per year customers, if only you had the training they needed at scale. Do you know who those customers are? In this slideshare, we demystify how to segment your enterprise customers into those who need training and those who do not; and help you determine what training is needed by which segments.
How to Target the Right Training to the Right Customers from ServiceRocket
]]> 372 5 https://cdn.slidesharecdn.com/ss_thumbnails/howtotargettherighttrainingtotherightcustomer-150811194657-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Improving Teamwork and Performance with the Atlassian Product Suite /slideshow/improving-teamwork-and-performance-with-the-atlassian-product-suite/51389916 yesifortune5000presentationpart2final-150807152212-lva1-app6892
In this slideshare inspired by a recent webinar, Yesenia Cisneros, a senior technology consultant at ServiceRocket, will show you what is possible in the Atlassian product suite. The goal for this is that you would walk away understanding how the products in the Atlassian suite can be used to connect your teams and improve collaboration and performance. Until you know what is possible, it is difficult to know what direction and strategy to create. Watch the recording and view the full webinar at this link: http://hubs.ly/H012Z9b0]]>
In this slideshare inspired by a recent webinar, Yesenia Cisneros, a senior technology consultant at ServiceRocket, will show you what is possible in the Atlassian product suite. The goal for this is that you would walk away understanding how the products in the Atlassian suite can be used to connect your teams and improve collaboration and performance. Until you know what is possible, it is difficult to know what direction and strategy to create. Watch the recording and view the full webinar at this link: http://hubs.ly/H012Z9b0]]> Fri, 07 Aug 2015 15:22:12 GMT /slideshow/improving-teamwork-and-performance-with-the-atlassian-product-suite/51389916 servicerocket@slideshare.net(servicerocket) Improving Teamwork and Performance with the Atlassian Product Suite servicerocket In this slideshare inspired by a recent webinar, Yesenia Cisneros, a senior technology consultant at ServiceRocket, will show you what is possible in the Atlassian product suite. The goal for this is that you would walk away understanding how the products in the Atlassian suite can be used to connect your teams and improve collaboration and performance. Until you know what is possible, it is difficult to know what direction and strategy to create. Watch the recording and view the full webinar at this link: http://hubs.ly/H012Z9b0 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/yesifortune5000presentationpart2final-150807152212-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this slideshare inspired by a recent webinar, Yesenia Cisneros, a senior technology consultant at ServiceRocket, will show you what is possible in the Atlassian product suite. The goal for this is that you would walk away understanding how the products in the Atlassian suite can be used to connect your teams and improve collaboration and performance. Until you know what is possible, it is difficult to know what direction and strategy to create. Watch the recording and view the full webinar at this link: http://hubs.ly/H012Z9b0
Improving Teamwork and Performance with the Atlassian Product Suite from ServiceRocket
]]> 1050 6 https://cdn.slidesharecdn.com/ss_thumbnails/yesifortune5000presentationpart2final-150807152212-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-servicerocket-48x48.jpg?cb=1617922007 ServiceRocket enables Customer Success for Software Companies and their Enterprise Customers. www.servicerocket.com/blog https://cdn.slidesharecdn.com/ss_thumbnails/webinar-crashcourseinproductadoption-171205203333-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/webinar-software-adoption-crash-course-for-customer-education-leaders/83428554 Webinar: Software Adop... https://cdn.slidesharecdn.com/ss_thumbnails/ih4tm3wlt76owr7uaqm4-signature-ddd05330acfe9e8ff949789ae8a10bc4dad9d2c691a27631238d993422108ba9-poli-170622235442-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-useful-workplace-chatbots-for-workplace-by-facebook/77191202 Designing Useful Workp... https://cdn.slidesharecdn.com/ss_thumbnails/howaihelpsyoubytakingyourjobfinal-170607032847-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-ai-helps-you-by-taking-your-job/76715320 How AI Helps You By Ta...