/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: shahidsiddique501 https://cdn.slidesharecdn.com/profile-photo-shahidsiddique501-48x48.jpg?cb=1523721924 Customer Relations Management, Business Needs Identification and deployment • Ensuring Standardized and improved Service Delivery through different customer touch points • Quality Management System (QMS) tools like ISO & COPC Implementation in Customer Interaction Units • Project and Vendor Management Services, IT IVR Concepts, Cisco IPCC Enterprise • CRM(Seibel), IPCC, Teleopti, EIM/WIM, Self Services Management, IVR Management • Business Support System Management, RFP, UAT, PAT, FAT • ICT Business Processes & Work Flows • Ensuring ISO 9001:2008 standards • Processes Improvement by using Six Sigma Tools • Key Performance Metrics Management/ KPIs Monitoring • Team ...