ºÝºÝߣshows by User: smartcities / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: smartcities / Fri, 16 Dec 2011 07:50:50 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: smartcities Results of the Smart Cities Project /slideshow/results-of-the-smart-cities-project/10614444 20111208resultssmartcitiesproject-111216075052-phpapp01
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Fri, 16 Dec 2011 07:50:50 GMT /slideshow/results-of-the-smart-cities-project/10614444 smartcities@slideshare.net(smartcities) Results of the Smart Cities Project smartcities <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/20111208resultssmartcitiesproject-111216075052-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Results of the Smart Cities Project from Smart Cities Project
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Smart Cities - Smart(er) cities with geolocative technologies /slideshow/smart-cities-smarter-cities-with-geolocative-technologies/9914197 smartcitiesresearchbrief20smartercitieswithgeolocativetechnologies-111027175557-phpapp01
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.]]>

This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.]]>
Thu, 27 Oct 2011 17:55:56 GMT /slideshow/smart-cities-smarter-cities-with-geolocative-technologies/9914197 smartcities@slideshare.net(smartcities) Smart Cities - Smart(er) cities with geolocative technologies smartcities This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief20smartercitieswithgeolocativetechnologies-111027175557-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
Smart Cities - Smart(er) cities with geolocative technologies from Smart Cities Project
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Smart cities research_brief_19_mobile_apps_for_bus_users_in_edinburgh /slideshow/smart-cities-researchbrief19mobileappsforbususersinedinburgh/9914166 smartcitiesresearchbrief19mobileappsforbususersinedinburgh-111027175135-phpapp02
The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones. This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy. Smart Cities Brief No.19]]>

The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones. This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy. Smart Cities Brief No.19]]>
Thu, 27 Oct 2011 17:51:31 GMT /slideshow/smart-cities-researchbrief19mobileappsforbususersinedinburgh/9914166 smartcities@slideshare.net(smartcities) Smart cities research_brief_19_mobile_apps_for_bus_users_in_edinburgh smartcities The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones. This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy. Smart Cities Brief No.19 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief19mobileappsforbususersinedinburgh-111027175135-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones. This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy. Smart Cities Brief No.19
Smart cities research_brief_19_mobile_apps_for_bus_users_in_edinburgh from Smart Cities Project
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Smart Cities - Your library - supporting mobile users in edinburgh /slideshow/smart-cities-ryourlibrarysupportingmobileusersinedinburgh/9914152 smartcitiesresearchbrief18yourlibrarysupportingmobileusersinedinburgh-111027175019-phpapp01
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.]]>

The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.]]>
Thu, 27 Oct 2011 17:50:18 GMT /slideshow/smart-cities-ryourlibrarysupportingmobileusersinedinburgh/9914152 smartcities@slideshare.net(smartcities) Smart Cities - Your library - supporting mobile users in edinburgh smartcities The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief18yourlibrarysupportingmobileusersinedinburgh-111027175019-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content. This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.
Smart Cities - Your library - supporting mobile users in edinburgh from Smart Cities Project
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Smart cities - Using email in municipal service delivery /slideshow/smart-cities-using-email-in-municipal-service-delivery/9914140 smartcitiesresearchbrief17usingemailinmunicipalservicedelivery-111027174853-phpapp01
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact. This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens. This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.]]>

Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact. This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens. This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.]]>
Thu, 27 Oct 2011 17:48:50 GMT /slideshow/smart-cities-using-email-in-municipal-service-delivery/9914140 smartcities@slideshare.net(smartcities) Smart cities - Using email in municipal service delivery smartcities Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact. This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens. This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief17usingemailinmunicipalservicedelivery-111027174853-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact. This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens. This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
Smart cities - Using email in municipal service delivery from Smart Cities Project
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Smart Cities- Impact of web accessibility on e-service design /slideshow/smart-cities-impact-of-web-accessibility-on-eservice-design/9914130 smartcitiesresearchbrief16impactofwebaccessibilityone-servicedesign-111027174714-phpapp02
This report gives some background information about web accessibility – an approach to designing web sites, e-applications and services so that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources.]]>

This report gives some background information about web accessibility – an approach to designing web sites, e-applications and services so that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources.]]>
Thu, 27 Oct 2011 17:47:13 GMT /slideshow/smart-cities-impact-of-web-accessibility-on-eservice-design/9914130 smartcities@slideshare.net(smartcities) Smart Cities- Impact of web accessibility on e-service design smartcities This report gives some background information about web accessibility – an approach to designing web sites, e-applications and services so that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief16impactofwebaccessibilityone-servicedesign-111027174714-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This report gives some background information about web accessibility – an approach to designing web sites, e-applications and services so that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources.
Smart Cities- Impact of web accessibility on e-service design from Smart Cities Project
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Smart Cities - Evaluating the impact of local e-services /smartcities/smart-cities-evaluating-the-impact-of-local-eservices smartcitiesresearchbrief15evaluatingtheimpactoflocale-services-111027174559-phpapp02
This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.]]>

This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.]]>
Thu, 27 Oct 2011 17:45:58 GMT /smartcities/smart-cities-evaluating-the-impact-of-local-eservices smartcities@slideshare.net(smartcities) Smart Cities - Evaluating the impact of local e-services smartcities This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief15evaluatingtheimpactoflocale-services-111027174559-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.
Smart Cities - Evaluating the impact of local e-services from Smart Cities Project
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Using GIS for better e-services - Smart Cities /slideshow/using-gis-for-better-eservices-smart-cities/9903726 usinggisforbettere-servicessmartcities-111027054846-phpapp01
GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.]]>

GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.]]>
Thu, 27 Oct 2011 05:48:43 GMT /slideshow/using-gis-for-better-eservices-smart-cities/9903726 smartcities@slideshare.net(smartcities) Using GIS for better e-services - Smart Cities smartcities GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/usinggisforbettere-servicessmartcities-111027054846-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.
Using GIS for better e-services - Smart Cities from Smart Cities Project
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ICTarchitecture - supporting service delivery in Smart Cities /slideshow/ict-architecture-supportingservicedeliveryinsmartcities/9903681 ictarchitecturesupportingservicedeliveryinsmartcities-111027054608-phpapp01
Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical and theoretical architecture publication which discusses various ICT architecture concepts and the value that an ICT architecture brings to an organisation.]]>

Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical and theoretical architecture publication which discusses various ICT architecture concepts and the value that an ICT architecture brings to an organisation.]]>
Thu, 27 Oct 2011 05:46:06 GMT /slideshow/ict-architecture-supportingservicedeliveryinsmartcities/9903681 smartcities@slideshare.net(smartcities) ICTarchitecture - supporting service delivery in Smart Cities smartcities Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical and theoretical architecture publication which discusses various ICT architecture concepts and the value that an ICT architecture brings to an organisation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ictarchitecturesupportingservicedeliveryinsmartcities-111027054608-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical and theoretical architecture publication which discusses various ICT architecture concepts and the value that an ICT architecture brings to an organisation.
ICTarchitecture - supporting service delivery in Smart Cities from Smart Cities Project
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Creating Smarter Cities - Lessons from the Smart Cites Project /slideshow/creating-smarter-cities-lessons-from-the-smart-cites-project/9728857 20110905-scfcposterbrochure-111017050029-phpapp02
Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers. Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems. Perhaps they may decide to collect, combine and analyse data about their customers to reveal new insights into their needs and behaviours. Whatever changes a municipality must make, customer-centricity – the true essence of ‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service will all but fail if people don’t like it or won’t use it. In this booklet we give you our whistle-stop tour of our main findings and conclusions. You may already be an expert with many ideas and experience in this field. Or you may find our ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path to customer-centricity we hope that this publication will inspire you on your journey and point you to places – people and publications – where you can find out more.]]>

Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers. Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems. Perhaps they may decide to collect, combine and analyse data about their customers to reveal new insights into their needs and behaviours. Whatever changes a municipality must make, customer-centricity – the true essence of ‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service will all but fail if people don’t like it or won’t use it. In this booklet we give you our whistle-stop tour of our main findings and conclusions. You may already be an expert with many ideas and experience in this field. Or you may find our ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path to customer-centricity we hope that this publication will inspire you on your journey and point you to places – people and publications – where you can find out more.]]>
Mon, 17 Oct 2011 05:00:28 GMT /slideshow/creating-smarter-cities-lessons-from-the-smart-cites-project/9728857 smartcities@slideshare.net(smartcities) Creating Smarter Cities - Lessons from the Smart Cites Project smartcities Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers. Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems. Perhaps they may decide to collect, combine and analyse data about their customers to reveal new insights into their needs and behaviours. Whatever changes a municipality must make, customer-centricity – the true essence of ‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service will all but fail if people don’t like it or won’t use it. In this booklet we give you our whistle-stop tour of our main findings and conclusions. You may already be an expert with many ideas and experience in this field. Or you may find our ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path to customer-centricity we hope that this publication will inspire you on your journey and point you to places – people and publications – where you can find out more. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/20110905-scfcposterbrochure-111017050029-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers. Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems. Perhaps they may decide to collect, combine and analyse data about their customers to reveal new insights into their needs and behaviours. Whatever changes a municipality must make, customer-centricity – the true essence of ‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service will all but fail if people don’t like it or won’t use it. In this booklet we give you our whistle-stop tour of our main findings and conclusions. You may already be an expert with many ideas and experience in this field. Or you may find our ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path to customer-centricity we hope that this publication will inspire you on your journey and point you to places – people and publications – where you can find out more.
Creating Smarter Cities - Lessons from the Smart Cites Project from Smart Cities Project
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Smart Cities - e-Decision /slideshow/smart-cities-edecision/9353741 e-decsion-scx2011-09-15-1-110921023742-phpapp01
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.]]>

Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.]]>
Wed, 21 Sep 2011 02:37:38 GMT /slideshow/smart-cities-edecision/9353741 smartcities@slideshare.net(smartcities) Smart Cities - e-Decision smartcities Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/e-decsion-scx2011-09-15-1-110921023742-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
Smart Cities - e-Decision from Smart Cities Project
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Smart Cities - Raamcontract /slideshow/smart-cities-raamcontract/9353720 raamcontract15092011v3-110921023609-phpapp02
Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst. ]]>

Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst. ]]>
Wed, 21 Sep 2011 02:36:06 GMT /slideshow/smart-cities-raamcontract/9353720 smartcities@slideshare.net(smartcities) Smart Cities - Raamcontract smartcities Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/raamcontract15092011v3-110921023609-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst.
Smart Cities - Raamcontract from Smart Cities Project
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Smart Cities - Beeldbank /slideshow/smart-cities-beeldbank/9353687 beeldbank-v2-110921023347-phpapp01
De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven... ]]>

De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven... ]]>
Wed, 21 Sep 2011 02:33:45 GMT /slideshow/smart-cities-beeldbank/9353687 smartcities@slideshare.net(smartcities) Smart Cities - Beeldbank smartcities De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven... <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/beeldbank-v2-110921023347-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven...
Smart Cities - Beeldbank from Smart Cities Project
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Smart Cities - I-points /slideshow/ipoints/9353661 i-pointsv3-110921023138-phpapp02
Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek. ]]>

Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek. ]]>
Wed, 21 Sep 2011 02:31:37 GMT /slideshow/ipoints/9353661 smartcities@slideshare.net(smartcities) Smart Cities - I-points smartcities Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/i-pointsv3-110921023138-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek.
Smart Cities - I-points from Smart Cities Project
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smart cities - Breedband /slideshow/smart-cities-breedband/9284512 scxfc201109151545bobbulcaenbreedband-110916092727-phpapp02
Geen technisch discours, maar kort overzicht van wat echt breedband is, waarom dit nodig is en waarom overheden hiervan wakker moeten liggen. ]]>

Geen technisch discours, maar kort overzicht van wat echt breedband is, waarom dit nodig is en waarom overheden hiervan wakker moeten liggen. ]]>
Fri, 16 Sep 2011 09:27:24 GMT /slideshow/smart-cities-breedband/9284512 smartcities@slideshare.net(smartcities) smart cities - Breedband smartcities Geen technisch discours, maar kort overzicht van wat echt breedband is, waarom dit nodig is en waarom overheden hiervan wakker moeten liggen. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scxfc201109151545bobbulcaenbreedband-110916092727-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Geen technisch discours, maar kort overzicht van wat echt breedband is, waarom dit nodig is en waarom overheden hiervan wakker moeten liggen.
smart cities - Breedband from Smart Cities Project
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SmartCities - Mijngemeente & contactendatabank /slideshow/smartcities-mijngemeente-contactendatabank/9284377 20110915mijngemeentecontactendatabank-110916091418-phpapp01
Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware. ]]>

Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware. ]]>
Fri, 16 Sep 2011 09:14:15 GMT /slideshow/smartcities-mijngemeente-contactendatabank/9284377 smartcities@slideshare.net(smartcities) SmartCities - Mijngemeente & contactendatabank smartcities Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/20110915mijngemeentecontactendatabank-110916091418-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware.
SmartCities - Mijngemeente & contactendatabank from Smart Cities Project
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Krabben waar het jeukt /slideshow/krabben-waar-het-jeukt/9284278 20110915wimvanseveren-110916090320-phpapp01
On users, services and marketing.]]>

On users, services and marketing.]]>
Fri, 16 Sep 2011 09:03:19 GMT /slideshow/krabben-waar-het-jeukt/9284278 smartcities@slideshare.net(smartcities) Krabben waar het jeukt smartcities On users, services and marketing. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/20110915wimvanseveren-110916090320-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> On users, services and marketing.
Krabben waar het jeukt from Smart Cities Project
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How Smart are you? A self assessment framework for Digital Cities. /slideshow/how-smart-are-you-a-self-assessment-framework-for-digital-cities/9284236 scxfc201109141400elkeeric-110916090000-phpapp01
In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.]]>

In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.]]>
Fri, 16 Sep 2011 08:59:58 GMT /slideshow/how-smart-are-you-a-self-assessment-framework-for-digital-cities/9284236 smartcities@slideshare.net(smartcities) How Smart are you? A self assessment framework for Digital Cities. smartcities In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scxfc201109141400elkeeric-110916090000-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In the smart Cities project, Memori wrote a framework paper describing the &#39;Smart Digital City&#39; in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.
How Smart are you? A self assessment framework for Digital Cities. from Smart Cities Project
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Europe wants to go local. We’re waiting for them in the Citadel. /slideshow/europe-wants-to-go-local-were-waiting-for-them-in-the-citadel/9284226 scxfc201109141210geertmareels-110916085912-phpapp01
The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do. ]]>

The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do. ]]>
Fri, 16 Sep 2011 08:59:08 GMT /slideshow/europe-wants-to-go-local-were-waiting-for-them-in-the-citadel/9284226 smartcities@slideshare.net(smartcities) Europe wants to go local. We’re waiting for them in the Citadel. smartcities The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scxfc201109141210geertmareels-110916085912-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do.
Europe wants to go local. We’re waiting for them in the Citadel. from Smart Cities Project
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Demanding Times /slideshow/demanding-times/9284191 scxfc201109141144simonhaston-110916085641-phpapp02
a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.]]>

a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.]]>
Fri, 16 Sep 2011 08:56:37 GMT /slideshow/demanding-times/9284191 smartcities@slideshare.net(smartcities) Demanding Times smartcities a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scxfc201109141144simonhaston-110916085641-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.
Demanding Times from Smart Cities Project
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https://cdn.slidesharecdn.com/profile-photo-smartcities-48x48.jpg?cb=1522858209 The Smart Cities project is an innovation network between governments and academic partners that is leading the development and take-up of e-services and is setting a new baseline for e-service delivery in the North Sea region. www.smartcities.info https://cdn.slidesharecdn.com/ss_thumbnails/20111208resultssmartcitiesproject-111216075052-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/results-of-the-smart-cities-project/10614444 Results of the Smart C... https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief20smartercitieswithgeolocativetechnologies-111027175557-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/smart-cities-smarter-cities-with-geolocative-technologies/9914197 Smart Cities - Smart(e... https://cdn.slidesharecdn.com/ss_thumbnails/smartcitiesresearchbrief19mobileappsforbususersinedinburgh-111027175135-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/smart-cities-researchbrief19mobileappsforbususersinedinburgh/9914166 Smart cities research_...