際際滷shows by User: stevewibowo / http://www.slideshare.net/images/logo.gif 際際滷shows by User: stevewibowo / Wed, 12 Mar 2014 02:49:33 GMT 際際滷Share feed for 際際滷shows by User: stevewibowo Crm customer experience & engagement management /slideshow/crm-customer-experience-engagement-management/32211393 crmcustomerexperienceengagementmanagement-140312024934-phpapp02
Customer Relationship (CRM) has evolved to Customer Experience Management and Customer Engagement Management. Ideally we can create satisfied and engaged customer, so customer satisfaction is really tangible into behaviors which company can survive. So we need to clearly understand why experience management must shifting to engagement management and what company need to change internally to survive, to have effective and efficient marketing activities.]]>
Customer Relationship (CRM) has evolved to Customer Experience Management and Customer Engagement Management. Ideally we can create satisfied and engaged customer, so customer satisfaction is really tangible into behaviors which company can survive. So we need to clearly understand why experience management must shifting to engagement management and what company need to change internally to survive, to have effective and efficient marketing activities.]]> Wed, 12 Mar 2014 02:49:33 GMT /slideshow/crm-customer-experience-engagement-management/32211393 stevewibowo@slideshare.net(stevewibowo) Crm customer experience & engagement management stevewibowo Customer Relationship (CRM) has evolved to Customer Experience Management and Customer Engagement Management. Ideally we can create satisfied and engaged customer, so customer satisfaction is really tangible into behaviors which company can survive. So we need to clearly understand why experience management must shifting to engagement management and what company need to change internally to survive, to have effective and efficient marketing activities. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmcustomerexperienceengagementmanagement-140312024934-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Relationship (CRM) has evolved to Customer Experience Management and Customer Engagement Management. Ideally we can create satisfied and engaged customer, so customer satisfaction is really tangible into behaviors which company can survive. So we need to clearly understand why experience management must shifting to engagement management and what company need to change internally to survive, to have effective and efficient marketing activities.
Crm customer experience & engagement management from Stephanus Taufan Wibowo
]]> 1350 3 https://cdn.slidesharecdn.com/ss_thumbnails/crmcustomerexperienceengagementmanagement-140312024934-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 3 steps to ensure customer engagement /slideshow/3-steps-to-ensure-customer-engagement/32164857 3stepstoensurecustomerengagement-140311045032-phpapp01
Excellent Customer Service will not guarantee profitability and future loyalty, especially behavioral loyalty including repurchase, cross/up-sell. To make budget effective and efficient, customer service need to shift to customer engagement. Customer engagement is creating behavioral loyalist, by identifying right segment (able to serve and satisfy, and will engaged), learning why customer engaged and provide better reason to engage.]]>
Excellent Customer Service will not guarantee profitability and future loyalty, especially behavioral loyalty including repurchase, cross/up-sell. To make budget effective and efficient, customer service need to shift to customer engagement. Customer engagement is creating behavioral loyalist, by identifying right segment (able to serve and satisfy, and will engaged), learning why customer engaged and provide better reason to engage.]]> Tue, 11 Mar 2014 04:50:32 GMT /slideshow/3-steps-to-ensure-customer-engagement/32164857 stevewibowo@slideshare.net(stevewibowo) 3 steps to ensure customer engagement stevewibowo Excellent Customer Service will not guarantee profitability and future loyalty, especially behavioral loyalty including repurchase, cross/up-sell. To make budget effective and efficient, customer service need to shift to customer engagement. Customer engagement is creating behavioral loyalist, by identifying right segment (able to serve and satisfy, and will engaged), learning why customer engaged and provide better reason to engage. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3stepstoensurecustomerengagement-140311045032-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Excellent Customer Service will not guarantee profitability and future loyalty, especially behavioral loyalty including repurchase, cross/up-sell. To make budget effective and efficient, customer service need to shift to customer engagement. Customer engagement is creating behavioral loyalist, by identifying right segment (able to serve and satisfy, and will engaged), learning why customer engaged and provide better reason to engage.
3 steps to ensure customer engagement from Stephanus Taufan Wibowo
]]> 939 3 https://cdn.slidesharecdn.com/ss_thumbnails/3stepstoensurecustomerengagement-140311045032-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-stevewibowo-48x48.jpg?cb=1634536943 Unlocking insight, developing strategies and infrastructure to leverage data into goldmine. https://cdn.slidesharecdn.com/ss_thumbnails/crmcustomerexperienceengagementmanagement-140312024934-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/crm-customer-experience-engagement-management/32211393 Crm customer experienc... https://cdn.slidesharecdn.com/ss_thumbnails/3stepstoensurecustomerengagement-140311045032-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/3-steps-to-ensure-customer-engagement/32164857 3 steps to ensure cust...