/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: tcramu https://cdn.slidesharecdn.com/profile-photo-tcramu-48x48.jpg?cb=1522948600 A Senior IT Professional with experience in IT Infrastructure Management encompassing Project Management,Technology Operations and Service Delivery , System Administration & Networking and Team Management. Proficiency in managing IT operations and ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes. Deftness in managing the incident management process and developing management information for incidents and problems. Proficient at mapping client’s requirements, custom designing solutions as well troubleshooting complex information systems management; Possesses interpersonal, leadership, analytic and problem solving .