/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: tonyhillson3 https://cdn.slidesharecdn.com/profile-photo-tonyhillson3-48x48.jpg?cb=1602801078 Specialties: Service Design and Innovation, Design Thinking, Customer Experience, CX Programme Management, Design Sprints, Lean Design, Experience Design, Co-Design, CX Capability Build, Retail Experience Design, Digital Experience Design, Design Thinking, Co-Design, Customer Experience Programme Management, Business Design, Human Centered Design (HCD), Collaborative Design Practices, Channel Strategy, CRM, Contact Centre & Online Integration, Change Management, Contact Centre Improvement, Omni-Channel, Siebel, Business Development, Relationship Management http://www.ServiceDesignNZ.com