/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: towseefmukadam https://cdn.slidesharecdn.com/profile-photo-towseefmukadam-48x48.jpg?cb=1558398829 Responsibilities: • Handling L3VPN services of platinum customers of Tata Communications Ltd. • Fault management for the WAN connectivity including troubleshooting of the routing protocols like OSPF, BGP, and MPLS for L3VPN. • Troubleshooting Link Down, High Latency, Packet Drops and Flapping issues for L3VPN circuits. • Hands-on experience with Cisco routers (C-7000) and its series, Cisco switches (Cisco 3550, 3400, 3750) and Alcatel routers. • Coordinate with field engineer as well as customer in case of L1 and L2 issue. • Conducting root cause analysis on the network events/faults and furnishing RFO (Reason for Outage) to the customers. • Adeptness in using various CRM ...