�ݺ�ߣshows by User: transformuk

�ݺ�ߣshows by User: transformuk / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: transformuk / Fri, 16 Oct 2015 13:50:59 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: transformuk Transform DMI 2015: Stop thinking silos, start thinking eco-systems /slideshow/transform-dmi-2015-stop-thinking-silos-start-thinking-ecosystems/54026338 dmi2015emmarobertsonpresentation-151016135059-lva1-app6891
The landscape of digital is a demanding one. The last 5 years has seen some of the most fundamental shifts in how organisations are changing to meet the needs, demands and opportunities presented in this digital age. Transform's digital maturity index, DMI 2015, features the views of 227 digital leaders and includes insights from Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences.]]>
The landscape of digital is a demanding one. The last 5 years has seen some of the most fundamental shifts in how organisations are changing to meet the needs, demands and opportunities presented in this digital age. Transform's digital maturity index, DMI 2015, features the views of 227 digital leaders and includes insights from Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences.]]> Fri, 16 Oct 2015 13:50:59 GMT /slideshow/transform-dmi-2015-stop-thinking-silos-start-thinking-ecosystems/54026338 transformuk@slideshare.net(transformuk) Transform DMI 2015: Stop thinking silos, start thinking eco-systems transformuk The landscape of digital is a demanding one. The last 5 years has seen some of the most fundamental shifts in how organisations are changing to meet the needs, demands and opportunities presented in this digital age. Transform's digital maturity index, DMI 2015, features the views of 227 digital leaders and includes insights from Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dmi2015emmarobertsonpresentation-151016135059-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> The landscape of digital is a demanding one. The last 5 years has seen some of the most fundamental shifts in how organisations are changing to meet the needs, demands and opportunities presented in this digital age. Transform's digital maturity index, DMI 2015, features the views of 227 digital leaders and includes insights from Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences.

Transform DMI 2015: Stop thinking silos, start thinking eco-systems from TransformUK

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0 Transform the future is digital win /transformuk/transform-the-future-is-digital-win transformthefutureisdigitalwin-150917110606-lva1-app6891
Charlie Young presented at the West Midlands Informatics Network Open Evening that brought together healthcare and industry professionals interested in the development and propagation of technology and data in healthcare provision.]]>
Charlie Young presented at the West Midlands Informatics Network Open Evening that brought together healthcare and industry professionals interested in the development and propagation of technology and data in healthcare provision.]]> Thu, 17 Sep 2015 11:06:06 GMT /transformuk/transform-the-future-is-digital-win transformuk@slideshare.net(transformuk) Transform the future is digital win transformuk Charlie Young presented at the West Midlands Informatics Network Open Evening that brought together healthcare and industry professionals interested in the development and propagation of technology and data in healthcare provision. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/transformthefutureisdigitalwin-150917110606-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> Charlie Young presented at the West Midlands Informatics Network Open Evening that brought together healthcare and industry professionals interested in the development and propagation of technology and data in healthcare provision.

Transform the future is digital win from TransformUK

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0 Digital Transformation: Making it work for your business and your customers /slideshow/digital-transformation-making-it-work-for-your-business-and-your-customers/50546670 iibatransformmakingitworkforthebusinessandthecustomer-150715095308-lva1-app6892
Bill James, Chairman at Transform, was invited to speak at an event at BBC Centre, hosted by IIBA UK with BBC Academy. He outlined some the challenges organisations typically face in keeping up with the rapidly evolving expectations of the customer whilst delivering on commercial priorities. With the aid of some of Transform's research in this area, an illustrative framework derived from that framework, and with reference to some case studies he talked through the need to balance key areas of the digital ecosystem: Strategy | Culture | Technology | Customers | Channels.]]>
Bill James, Chairman at Transform, was invited to speak at an event at BBC Centre, hosted by IIBA UK with BBC Academy. He outlined some the challenges organisations typically face in keeping up with the rapidly evolving expectations of the customer whilst delivering on commercial priorities. With the aid of some of Transform's research in this area, an illustrative framework derived from that framework, and with reference to some case studies he talked through the need to balance key areas of the digital ecosystem: Strategy | Culture | Technology | Customers | Channels.]]> Wed, 15 Jul 2015 09:53:08 GMT /slideshow/digital-transformation-making-it-work-for-your-business-and-your-customers/50546670 transformuk@slideshare.net(transformuk) Digital Transformation: Making it work for your business and your customers transformuk Bill James, Chairman at Transform, was invited to speak at an event at BBC Centre, hosted by IIBA UK with BBC Academy. He outlined some the challenges organisations typically face in keeping up with the rapidly evolving expectations of the customer whilst delivering on commercial priorities. With the aid of some of Transform's research in this area, an illustrative framework derived from that framework, and with reference to some case studies he talked through the need to balance key areas of the digital ecosystem: Strategy | Culture | Technology | Customers | Channels. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iibatransformmakingitworkforthebusinessandthecustomer-150715095308-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> Bill James, Chairman at Transform, was invited to speak at an event at BBC Centre, hosted by IIBA UK with BBC Academy. He outlined some the challenges organisations typically face in keeping up with the rapidly evolving expectations of the customer whilst delivering on commercial priorities. With the aid of some of Transform's research in this area, an illustrative framework derived from that framework, and with reference to some case studies he talked through the need to balance key areas of the digital ecosystem: Strategy | Culture | Technology | Customers | Channels.

Digital Transformation: Making it work for your business and your customers from TransformUK

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0 Transform Fashion Retail Report 2015 /transformuk/transform-fashion-retail-survey-2015 retailsurvey2015final-150701151555-lva1-app6891
Transform's Fashion Retail Report 2015 analyses 10 key areas including mobile, PDP design, social, fulfilment, international, customer service and site speed, combining 93 data points to provide 58 fashion retailers with a score for each area. Each retailer can review their own performance against that of their competitors in addition to seeing key trends in the industry. John Lewis may be leading the way but fashion houses River Island, House of Fraser and Schuh are right behind, and surpassing it in some key areas. For more information please contact enquiries@transformUK.com]]>
Transform's Fashion Retail Report 2015 analyses 10 key areas including mobile, PDP design, social, fulfilment, international, customer service and site speed, combining 93 data points to provide 58 fashion retailers with a score for each area. Each retailer can review their own performance against that of their competitors in addition to seeing key trends in the industry. John Lewis may be leading the way but fashion houses River Island, House of Fraser and Schuh are right behind, and surpassing it in some key areas. For more information please contact enquiries@transformUK.com]]> Wed, 01 Jul 2015 15:15:55 GMT /transformuk/transform-fashion-retail-survey-2015 transformuk@slideshare.net(transformuk) Transform Fashion Retail Report 2015 transformuk Transform's Fashion Retail Report 2015 analyses 10 key areas including mobile, PDP design, social, fulfilment, international, customer service and site speed, combining 93 data points to provide 58 fashion retailers with a score for each area. Each retailer can review their own performance against that of their competitors in addition to seeing key trends in the industry. John Lewis may be leading the way but fashion houses River Island, House of Fraser and Schuh are right behind, and surpassing it in some key areas. For more information please contact enquiries@transformUK.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/retailsurvey2015final-150701151555-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> Transform's Fashion Retail Report 2015 analyses 10 key areas including mobile, PDP design, social, fulfilment, international, customer service and site speed, combining 93 data points to provide 58 fashion retailers with a score for each area. Each retailer can review their own performance against that of their competitors in addition to seeing key trends in the industry. John Lewis may be leading the way but fashion houses River Island, House of Fraser and Schuh are right behind, and surpassing it in some key areas. For more information please contact enquiries@transformUK.com

Transform Fashion Retail Report 2015 from TransformUK

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0 Transform Dr Nicola Millard seminar: Net easy and the autonomous customer /transformuk/ac15-london-pr ac15londonpr-150512113639-lva1-app6891
Dr Nicola Millard, Head of Insights and Future at BT, joined us to share new research into net easy and the autonomous customer. Due to be released mid May we were lucky enought to have a sneak preview and here's just a few of the headlines: 1. 88% said they'd be loyal if a company was easier to do business with 2. 75% expect a contact centre agent to be familiar with their full contact history 3. Service should be pushed forward, not hidden deep in your website because when a customer calls it's usually about a complex issue 4. Make bold choices about the channels you use to engage. There's no room for embarrassing Dad dancing on the social media dance floor. 5. Reduce the amount of effort your customers have to invest to do business with you.]]>
Dr Nicola Millard, Head of Insights and Future at BT, joined us to share new research into net easy and the autonomous customer. Due to be released mid May we were lucky enought to have a sneak preview and here's just a few of the headlines: 1. 88% said they'd be loyal if a company was easier to do business with 2. 75% expect a contact centre agent to be familiar with their full contact history 3. Service should be pushed forward, not hidden deep in your website because when a customer calls it's usually about a complex issue 4. Make bold choices about the channels you use to engage. There's no room for embarrassing Dad dancing on the social media dance floor. 5. Reduce the amount of effort your customers have to invest to do business with you.]]> Tue, 12 May 2015 11:36:39 GMT /transformuk/ac15-london-pr transformuk@slideshare.net(transformuk) Transform Dr Nicola Millard seminar: Net easy and the autonomous customer transformuk Dr Nicola Millard, Head of Insights and Future at BT, joined us to share new research into net easy and the autonomous customer. Due to be released mid May we were lucky enought to have a sneak preview and here's just a few of the headlines: 1. 88% said they'd be loyal if a company was easier to do business with 2. 75% expect a contact centre agent to be familiar with their full contact history 3. Service should be pushed forward, not hidden deep in your website because when a customer calls it's usually about a complex issue 4. Make bold choices about the channels you use to engage. There's no room for embarrassing Dad dancing on the social media dance floor. 5. Reduce the amount of effort your customers have to invest to do business with you. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ac15londonpr-150512113639-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> Dr Nicola Millard, Head of Insights and Future at BT, joined us to share new research into net easy and the autonomous customer. Due to be released mid May we were lucky enought to have a sneak preview and here's just a few of the headlines: 1. 88% said they'd be loyal if a company was easier to do business with 2. 75% expect a contact centre agent to be familiar with their full contact history 3. Service should be pushed forward, not hidden deep in your website because when a customer calls it's usually about a complex issue 4. Make bold choices about the channels you use to engage. There's no room for embarrassing Dad dancing on the social media dance floor. 5. Reduce the amount of effort your customers have to invest to do business with you.

Transform Dr Nicola Millard seminar: Net easy and the autonomous customer from TransformUK

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0 Transform research: The age of omnichannel banking 2015 /slideshow/transform-omnichannel-banking-report-2015/46223718 transformomnichannelbankingreport2015-150324095708-conversion-gate01
The death and destruction of traditional bank branches caused by digital and changing customer dynamics is widely foretold. But even digital natives are dual citizens of the physical world. Branch location is still customers’ strongest reason for switching current account and retail customers still want branches for important elements of sales and service. Retail is increasingly moving towards Omnichannel; enabling customers to do business on whatever mix of channels they choose. How channels are integrated is becoming as important as what channels are available. This has big implications for banks. Too often today, it is almost as if the digital and bank branch experience is designed and built by different companies. In the future, digital will underpin how banks deliver great customer experiences across channels. In this report we explore what drives the shift towards Omnichannel, how banks are performing today and a vision for Omnichannel banking in the future.]]>
The death and destruction of traditional bank branches caused by digital and changing customer dynamics is widely foretold. But even digital natives are dual citizens of the physical world. Branch location is still customers’ strongest reason for switching current account and retail customers still want branches for important elements of sales and service. Retail is increasingly moving towards Omnichannel; enabling customers to do business on whatever mix of channels they choose. How channels are integrated is becoming as important as what channels are available. This has big implications for banks. Too often today, it is almost as if the digital and bank branch experience is designed and built by different companies. In the future, digital will underpin how banks deliver great customer experiences across channels. In this report we explore what drives the shift towards Omnichannel, how banks are performing today and a vision for Omnichannel banking in the future.]]> Tue, 24 Mar 2015 09:57:08 GMT /slideshow/transform-omnichannel-banking-report-2015/46223718 transformuk@slideshare.net(transformuk) Transform research: The age of omnichannel banking 2015 transformuk The death and destruction of traditional bank branches caused by digital and changing customer dynamics is widely foretold. But even digital natives are dual citizens of the physical world. Branch location is still customers’ strongest reason for switching current account and retail customers still want branches for important elements of sales and service. Retail is increasingly moving towards Omnichannel; enabling customers to do business on whatever mix of channels they choose. How channels are integrated is becoming as important as what channels are available. This has big implications for banks. Too often today, it is almost as if the digital and bank branch experience is designed and built by different companies. In the future, digital will underpin how banks deliver great customer experiences across channels. In this report we explore what drives the shift towards Omnichannel, how banks are performing today and a vision for Omnichannel banking in the future. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/transformomnichannelbankingreport2015-150324095708-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> The death and destruction of traditional bank branches caused by digital and changing customer dynamics is widely foretold. But even digital natives are dual citizens of the physical world. Branch location is still customers’ strongest reason for switching current account and retail customers still want branches for important elements of sales and service. Retail is increasingly moving towards Omnichannel; enabling customers to do business on whatever mix of channels they choose. How channels are integrated is becoming as important as what channels are available. This has big implications for banks. Too often today, it is almost as if the digital and bank branch experience is designed and built by different companies. In the future, digital will underpin how banks deliver great customer experiences across channels. In this report we explore what drives the shift towards Omnichannel, how banks are performing today and a vision for Omnichannel banking in the future.

Transform research: The age of omnichannel banking 2015 from TransformUK

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0 Transform DMI 2014 launch event speaker presentations /slideshow/transform-dmi-2014-launch-event-speaker-presentations/39672220 dmi2014speakerpresentations-140929155305-phpapp02
Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010. We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years. Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders. Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines: Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs. Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer. Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index. Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation. Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture. We were also joined by three industry leading keynote speakers. Some of the key things we took away were: Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal. Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services. Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence. You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com). We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there.]]>
Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010. We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years. Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders. Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines: Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs. Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer. Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index. Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation. Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture. We were also joined by three industry leading keynote speakers. Some of the key things we took away were: Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal. Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services. Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence. You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com). We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there.]]> Mon, 29 Sep 2014 15:53:05 GMT /slideshow/transform-dmi-2014-launch-event-speaker-presentations/39672220 transformuk@slideshare.net(transformuk) Transform DMI 2014 launch event speaker presentations transformuk Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010. We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years. Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders. Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines: Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs. Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer. Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index. Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation. Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture. We were also joined by three industry leading keynote speakers. Some of the key things we took away were: Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal. Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services. Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence. You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com). We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dmi2014speakerpresentations-140929155305-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010. We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years. Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders. Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines: Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs. Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer. Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index. Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation. Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture. We were also joined by three industry leading keynote speakers. Some of the key things we took away were: Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal. Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services. Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence. You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com). We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there.

Transform DMI 2014 launch event speaker presentations from TransformUK

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0 Supply chain the new rock and roll for cilt conference 2014 /slideshow/supply-chain-the-new-rock-and-roll-for-cilt-conference-2014/36101931 supplychain-thenewrockandrollforciltconference2014-140620044404-phpapp02
Joe Tarragano was invited to speak at this year's Chartered Institute of Logistics and Transport conference. Providing observations on what's driving the agenda for supply chain leaders, Joe shared his retail observations and looked at the technology and consumer trends affecting the industry today.]]>
Joe Tarragano was invited to speak at this year's Chartered Institute of Logistics and Transport conference. Providing observations on what's driving the agenda for supply chain leaders, Joe shared his retail observations and looked at the technology and consumer trends affecting the industry today.]]> Fri, 20 Jun 2014 04:44:04 GMT /slideshow/supply-chain-the-new-rock-and-roll-for-cilt-conference-2014/36101931 transformuk@slideshare.net(transformuk) Supply chain the new rock and roll for cilt conference 2014 transformuk Joe Tarragano was invited to speak at this year's Chartered Institute of Logistics and Transport conference. Providing observations on what's driving the agenda for supply chain leaders, Joe shared his retail observations and looked at the technology and consumer trends affecting the industry today. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/supplychain-thenewrockandrollforciltconference2014-140620044404-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Joe Tarragano was invited to speak at this year's Chartered Institute of Logistics and Transport conference. Providing observations on what's driving the agenda for supply chain leaders, Joe shared his retail observations and looked at the technology and consumer trends affecting the industry today.

Supply chain the new rock and roll for cilt conference 2014 from TransformUK

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0 Voice of the customer - delivering customer centricity /transformuk/voice-of-the-customer-delivering-customer-centricity transformandywilkinscempresentationfinal-140509042038-phpapp01
Andy Wilkins at Transform was asked to deliver a keynote presentation at 2014 International Customer Experience Summit run by KP Morgan, to discuss the urgent need for a more ambitious and transformational approach to CX if maturing industries are to escape from the clutches of commoditisation and high customer churn. European executives from the retail banking and telecoms sectors came together to share their experiences, reflect on the CX journey so far and discuss future challenges and opportunities. ]]>
Andy Wilkins at Transform was asked to deliver a keynote presentation at 2014 International Customer Experience Summit run by KP Morgan, to discuss the urgent need for a more ambitious and transformational approach to CX if maturing industries are to escape from the clutches of commoditisation and high customer churn. European executives from the retail banking and telecoms sectors came together to share their experiences, reflect on the CX journey so far and discuss future challenges and opportunities. ]]> Fri, 09 May 2014 04:20:38 GMT /transformuk/voice-of-the-customer-delivering-customer-centricity transformuk@slideshare.net(transformuk) Voice of the customer - delivering customer centricity transformuk Andy Wilkins at Transform was asked to deliver a keynote presentation at 2014 International Customer Experience Summit run by KP Morgan, to discuss the urgent need for a more ambitious and transformational approach to CX if maturing industries are to escape from the clutches of commoditisation and high customer churn. European executives from the retail banking and telecoms sectors came together to share their experiences, reflect on the CX journey so far and discuss future challenges and opportunities. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/transformandywilkinscempresentationfinal-140509042038-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Andy Wilkins at Transform was asked to deliver a keynote presentation at 2014 International Customer Experience Summit run by KP Morgan, to discuss the urgent need for a more ambitious and transformational approach to CX if maturing industries are to escape from the clutches of commoditisation and high customer churn. European executives from the retail banking and telecoms sectors came together to share their experiences, reflect on the CX journey so far and discuss future challenges and opportunities.

Voice of the customer - delivering customer centricity from TransformUK

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0 Transform UK Beacons Webinar March 10th 2014 /slideshow/transform-uk-beacons-webinar-march-10th-2014/32136302 transformbeaconswebinarmarch10th2014-140310125217-phpapp01
Part of our In The Spotlight series, Transform's beacons webinar asks is the hype behind beacons justified and will iBeacon, PayPal and Estimote revolutionise retail and customer experience? There's been plenty in the press lately about how beacons will revolutionise retail and the customer experience. Whether it's in-store or in-branch, iBeacon or Shopkick, provided by Apple, Estimote or PayPal; beacon technology is much hyped. This webinar will enable you to: Better understand the jargon and the basics of beacon technology so you can engage knowledgeably on the subject Hear how your competitors are already using them in retail, financial services and elsewhere, providing you with reference points for your own business Define the relevance (or irrelevance) to your business from a marketing, CX and operational perspective, enabling quicker decisions when developing technology plans]]>
Part of our In The Spotlight series, Transform's beacons webinar asks is the hype behind beacons justified and will iBeacon, PayPal and Estimote revolutionise retail and customer experience? There's been plenty in the press lately about how beacons will revolutionise retail and the customer experience. Whether it's in-store or in-branch, iBeacon or Shopkick, provided by Apple, Estimote or PayPal; beacon technology is much hyped. This webinar will enable you to: Better understand the jargon and the basics of beacon technology so you can engage knowledgeably on the subject Hear how your competitors are already using them in retail, financial services and elsewhere, providing you with reference points for your own business Define the relevance (or irrelevance) to your business from a marketing, CX and operational perspective, enabling quicker decisions when developing technology plans]]> Mon, 10 Mar 2014 12:52:17 GMT /slideshow/transform-uk-beacons-webinar-march-10th-2014/32136302 transformuk@slideshare.net(transformuk) Transform UK Beacons Webinar March 10th 2014 transformuk Part of our In The Spotlight series, Transform's beacons webinar asks is the hype behind beacons justified and will iBeacon, PayPal and Estimote revolutionise retail and customer experience? There's been plenty in the press lately about how beacons will revolutionise retail and the customer experience. Whether it's in-store or in-branch, iBeacon or Shopkick, provided by Apple, Estimote or PayPal; beacon technology is much hyped. This webinar will enable you to: Better understand the jargon and the basics of beacon technology so you can engage knowledgeably on the subject Hear how your competitors are already using them in retail, financial services and elsewhere, providing you with reference points for your own business Define the relevance (or irrelevance) to your business from a marketing, CX and operational perspective, enabling quicker decisions when developing technology plans <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/transformbeaconswebinarmarch10th2014-140310125217-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Part of our In The Spotlight series, Transform's beacons webinar asks is the hype behind beacons justified and will iBeacon, PayPal and Estimote revolutionise retail and customer experience? There's been plenty in the press lately about how beacons will revolutionise retail and the customer experience. Whether it's in-store or in-branch, iBeacon or Shopkick, provided by Apple, Estimote or PayPal; beacon technology is much hyped. This webinar will enable you to: Better understand the jargon and the basics of beacon technology so you can engage knowledgeably on the subject Hear how your competitors are already using them in retail, financial services and elsewhere, providing you with reference points for your own business Define the relevance (or irrelevance) to your business from a marketing, CX and operational perspective, enabling quicker decisions when developing technology plans

Transform UK Beacons Webinar March 10th 2014 from TransformUK

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0 Transform DMI 2013 PRESENTATIONS /slideshow/transform-dmi-2013-presentations/22944404 transformdmi2013presentations-130613174819-phpapp02
Speaker presentations from the launch of DMI 2013 on May 22nd at the RSA in London. Speakers were Emma Robertson, - Transform, Siobhan Fitzpatrick - Homebase, Sarah Hicks - Santander and Jonathan Carr-West - LGIU. A video from the launch event is available here: https://vimeo.com/68079660 and the research report can be downloaded here: http://www.transformuk.com/research/dmi-2013-creating-true-customer-centred-services/ . For further information please contact enquiries@transformUK.com]]>
Speaker presentations from the launch of DMI 2013 on May 22nd at the RSA in London. Speakers were Emma Robertson, - Transform, Siobhan Fitzpatrick - Homebase, Sarah Hicks - Santander and Jonathan Carr-West - LGIU. A video from the launch event is available here: https://vimeo.com/68079660 and the research report can be downloaded here: http://www.transformuk.com/research/dmi-2013-creating-true-customer-centred-services/ . For further information please contact enquiries@transformUK.com]]> Thu, 13 Jun 2013 17:48:19 GMT /slideshow/transform-dmi-2013-presentations/22944404 transformuk@slideshare.net(transformuk) Transform DMI 2013 PRESENTATIONS transformuk Speaker presentations from the launch of DMI 2013 on May 22nd at the RSA in London. Speakers were Emma Robertson, - Transform, Siobhan Fitzpatrick - Homebase, Sarah Hicks - Santander and Jonathan Carr-West - LGIU. A video from the launch event is available here: https://vimeo.com/68079660 and the research report can be downloaded here: http://www.transformuk.com/research/dmi-2013-creating-true-customer-centred-services/ . For further information please contact enquiries@transformUK.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/transformdmi2013presentations-130613174819-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Speaker presentations from the launch of DMI 2013 on May 22nd at the RSA in London. Speakers were Emma Robertson, - Transform, Siobhan Fitzpatrick - Homebase, Sarah Hicks - Santander and Jonathan Carr-West - LGIU. A video from the launch event is available here: https://vimeo.com/68079660 and the research report can be downloaded here: http://www.transformuk.com/research/dmi-2013-creating-true-customer-centred-services/ . For further information please contact enquiries@transformUK.com

Transform DMI 2013 PRESENTATIONS from TransformUK

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0 https://cdn.slidesharecdn.com/profile-photo-transformuk-48x48.jpg?cb=1523537621 Transform is leading the way in digital and multi-channel consulting, with a passion for working with clients to deliver customer-centred change. Working across retail, media, telecoms, financial services, health and public services, Transform creates client teams that combine innovation and creativity, with agility and rigour, to help organisations re-orientate around customer needs. With unmatched digital expertise across the end-to-end customer experience, Transform enables organisations to match customer engagement to the right channels and improve service and business performance. As part of the Engine Group we also bring leading edge customer insight and communication skil www.TransformUK.com https://cdn.slidesharecdn.com/ss_thumbnails/dmi2015emmarobertsonpresentation-151016135059-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/transform-dmi-2015-stop-thinking-silos-start-thinking-ecosystems/54026338 Transform DMI 2015: St... https://cdn.slidesharecdn.com/ss_thumbnails/transformthefutureisdigitalwin-150917110606-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds transformuk/transform-the-future-is-digital-win Transform the future i... https://cdn.slidesharecdn.com/ss_thumbnails/iibatransformmakingitworkforthebusinessandthecustomer-150715095308-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/digital-transformation-making-it-work-for-your-business-and-your-customers/50546670 Digital Transformation...