�ݺ�ߣshows by User: uservoice

�ݺ�ߣshows by User: uservoice / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: uservoice / Thu, 26 Feb 2015 19:07:13 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: uservoice Bridging the Gap: Improving Communication Between Product Development and Support /slideshow/mercer-smith-wistiaucsf14/45201623 mercersmith-wistia-ucsf14-150226190713-conversion-gate01
Watch the full presentation here: https://community.uservoice.com/talks/bridging-the-gap-improving-communication-between-product-development-and-support/ Wistia Customer Champion, Mercer Smith-Looper shares her experience bringing the customer support and product development teams at Wistia together. ]]>
Watch the full presentation here: https://community.uservoice.com/talks/bridging-the-gap-improving-communication-between-product-development-and-support/ Wistia Customer Champion, Mercer Smith-Looper shares her experience bringing the customer support and product development teams at Wistia together. ]]> Thu, 26 Feb 2015 19:07:13 GMT /slideshow/mercer-smith-wistiaucsf14/45201623 uservoice@slideshare.net(uservoice) Bridging the Gap: Improving Communication Between Product Development and Support uservoice Watch the full presentation here: https://community.uservoice.com/talks/bridging-the-gap-improving-communication-between-product-development-and-support/ Wistia Customer Champion, Mercer Smith-Looper shares her experience bringing the customer support and product development teams at Wistia together. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mercersmith-wistia-ucsf14-150226190713-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Watch the full presentation here: https://community.uservoice.com/talks/bridging-the-gap-improving-communication-between-product-development-and-support/ Wistia Customer Champion, Mercer Smith-Looper shares her experience bringing the customer support and product development teams at Wistia together.

Bridging the Gap: Improving Communication Between Product Development and Support from UserVoice

]]> 556 1 https://cdn.slidesharecdn.com/ss_thumbnails/mercersmith-wistia-ucsf14-150226190713-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 UserVoice Summit 2013 Fall Keynote /slideshow/uservoice-summit-2013-fall-keynote/28440868 uservoicesummitfallkeynote-131120003431-phpapp02
Richard White's keynote presentation kicking off the fall UserVoice summit with growth stats, new feature announcements and a glimpse into the future of UserVoice. #marketingspeak]]>
Richard White's keynote presentation kicking off the fall UserVoice summit with growth stats, new feature announcements and a glimpse into the future of UserVoice. #marketingspeak]]> Wed, 20 Nov 2013 00:34:31 GMT /slideshow/uservoice-summit-2013-fall-keynote/28440868 uservoice@slideshare.net(uservoice) UserVoice Summit 2013 Fall Keynote uservoice Richard White's keynote presentation kicking off the fall UserVoice summit with growth stats, new feature announcements and a glimpse into the future of UserVoice. #marketingspeak <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uservoicesummitfallkeynote-131120003431-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Richard White's keynote presentation kicking off the fall UserVoice summit with growth stats, new feature announcements and a glimpse into the future of UserVoice. #marketingspeak

UserVoice Summit 2013 Fall Keynote from UserVoice

]]> 2741 4 https://cdn.slidesharecdn.com/ss_thumbnails/uservoicesummitfallkeynote-131120003431-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 Pricing for Conversion - Data on SaaS strategies at UserVoice - UnSexy 2012 /slideshow/pricing-for-conversion-data-on/24350004 unsexy2012-pricingforconversion-130717131833-phpapp02
]]>
]]> Wed, 17 Jul 2013 13:18:32 GMT /slideshow/pricing-for-conversion-data-on/24350004 uservoice@slideshare.net(uservoice) Pricing for Conversion - Data on SaaS strategies at UserVoice - UnSexy 2012 uservoice <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/unsexy2012-pricingforconversion-130717131833-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Pricing for Conversion - Data on SaaS strategies at UserVoice - UnSexy 2012 from UserVoice

]]> 1359 3 https://cdn.slidesharecdn.com/ss_thumbnails/unsexy2012-pricingforconversion-130717131833-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 An entrepreneurship tale - From lowly dev to funded founder and the missteps and lessons along the way /uservoice/an-entrepreneurship-tale-from-lowly-dev-to-funded-founder-and-the-missteps-and-lessons-along-the-way tsw2012-anentreprenuershiptale-130710125953-phpapp01
Background at http://rrwhite.com/an-entrepreneurship-tale]]>
Background at http://rrwhite.com/an-entrepreneurship-tale]]> Wed, 10 Jul 2013 12:59:53 GMT /uservoice/an-entrepreneurship-tale-from-lowly-dev-to-funded-founder-and-the-missteps-and-lessons-along-the-way uservoice@slideshare.net(uservoice) An entrepreneurship tale - From lowly dev to funded founder and the missteps and lessons along the way uservoice Background at http://rrwhite.com/an-entrepreneurship-tale <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/tsw2012-anentreprenuershiptale-130710125953-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Background at http://rrwhite.com/an-entrepreneurship-tale

An entrepreneurship tale - From lowly dev to funded founder and the missteps and lessons along the way from UserVoice

]]> 1136 6 https://cdn.slidesharecdn.com/ss_thumbnails/tsw2012-anentreprenuershiptale-130710125953-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 UserConf NYC Welcome & Keynote - The (Coming) Golden Era of Products /uservoice/userconf-nyc-welcome-keynote-the-coming-golden-era-of-products userconfnyc-welcomethegoldeneraofproducts-130503131509-phpapp01
]]>
]]> Fri, 03 May 2013 13:15:08 GMT /uservoice/userconf-nyc-welcome-keynote-the-coming-golden-era-of-products uservoice@slideshare.net(uservoice) UserConf NYC Welcome & Keynote - The (Coming) Golden Era of Products uservoice <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/userconfnyc-welcomethegoldeneraofproducts-130503131509-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" />

UserConf NYC Welcome & Keynote - The (Coming) Golden Era of Products from UserVoice

]]> 1082 3 https://cdn.slidesharecdn.com/ss_thumbnails/userconfnyc-welcomethegoldeneraofproducts-130503131509-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 SITS13 - The customer revolution & why you should care /uservoice/sits13-the-customer-revolution-why-you-should-care sits13-thecustomerrevolutionwhyyoushouldcare-130423103249-phpapp02
I don’t know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer service platforms, I do know a thing or two about customer service on the web. And the advent of social media combined with shift towards online, subscription-based businesses is creating a revolution in how companies staff, respond to, and value interactions with their customers. In this talk (an adaptation of my UserConf 2012 keynote) I’ll discuss how this revolution started, why we think it’s destined to succeed, and what your world looks like on the other side of it. So come find out what’s going on in the neighboring kingdom of online customer service. Because with the consumerization of IT, it may be coming to a service desk near you sooner than you think.]]>
I don’t know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer service platforms, I do know a thing or two about customer service on the web. And the advent of social media combined with shift towards online, subscription-based businesses is creating a revolution in how companies staff, respond to, and value interactions with their customers. In this talk (an adaptation of my UserConf 2012 keynote) I’ll discuss how this revolution started, why we think it’s destined to succeed, and what your world looks like on the other side of it. So come find out what’s going on in the neighboring kingdom of online customer service. Because with the consumerization of IT, it may be coming to a service desk near you sooner than you think.]]> Tue, 23 Apr 2013 10:32:49 GMT /uservoice/sits13-the-customer-revolution-why-you-should-care uservoice@slideshare.net(uservoice) SITS13 - The customer revolution & why you should care uservoice I don’t know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer service platforms, I do know a thing or two about customer service on the web. And the advent of social media combined with shift towards online, subscription-based businesses is creating a revolution in how companies staff, respond to, and value interactions with their customers. In this talk (an adaptation of my UserConf 2012 keynote) I’ll discuss how this revolution started, why we think it’s destined to succeed, and what your world looks like on the other side of it. So come find out what’s going on in the neighboring kingdom of online customer service. Because with the consumerization of IT, it may be coming to a service desk near you sooner than you think. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sits13-thecustomerrevolutionwhyyoushouldcare-130423103249-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> I don’t know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer service platforms, I do know a thing or two about customer service on the web. And the advent of social media combined with shift towards online, subscription-based businesses is creating a revolution in how companies staff, respond to, and value interactions with their customers. In this talk (an adaptation of my UserConf 2012 keynote) I’ll discuss how this revolution started, why we think it’s destined to succeed, and what your world looks like on the other side of it. So come find out what’s going on in the neighboring kingdom of online customer service. Because with the consumerization of IT, it may be coming to a service desk near you sooner than you think.

SITS13 - The customer revolution & why you should care from UserVoice

]]> 1215 3 https://cdn.slidesharecdn.com/ss_thumbnails/sits13-thecustomerrevolutionwhyyoushouldcare-130423103249-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 There's a Customer Out There with a Bullet for You: Understanding Your Customers /slideshow/theres-a-customer-out-there-with-a-bullet-for-you-understanding-your-customers/19428004 understanding-your-customers-130421143703-phpapp02
My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else. Want to better understand your customers? Read this and then sign up for http://www.uservoice.com]]>
My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else. Want to better understand your customers? Read this and then sign up for http://www.uservoice.com]]> Sun, 21 Apr 2013 14:37:03 GMT /slideshow/theres-a-customer-out-there-with-a-bullet-for-you-understanding-your-customers/19428004 uservoice@slideshare.net(uservoice) There's a Customer Out There with a Bullet for You: Understanding Your Customers uservoice My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else. Want to better understand your customers? Read this and then sign up for http://www.uservoice.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/understanding-your-customers-130421143703-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else. Want to better understand your customers? Read this and then sign up for http://www.uservoice.com

There's a Customer Out There with a Bullet for You: Understanding Your Customers from UserVoice

]]> 735 5 https://cdn.slidesharecdn.com/ss_thumbnails/understanding-your-customers-130421143703-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 The future of customer service (is here) /slideshow/the-future-of-customer-service-is-here/19036943 userconfkeynote-thefutureofcustomerserviceishere-130417214827-phpapp02
The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed...and why taking care of customers is the only way you can succeed anymore. Check out the video of this talk on YouTube: http://www.youtube.com/watch?v=qKapwfmpvew Learn more about UserConf at http://www.userconf.co]]>
The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed...and why taking care of customers is the only way you can succeed anymore. Check out the video of this talk on YouTube: http://www.youtube.com/watch?v=qKapwfmpvew Learn more about UserConf at http://www.userconf.co]]> Wed, 17 Apr 2013 21:48:27 GMT /slideshow/the-future-of-customer-service-is-here/19036943 uservoice@slideshare.net(uservoice) The future of customer service (is here) uservoice The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed...and why taking care of customers is the only way you can succeed anymore. Check out the video of this talk on YouTube: http://www.youtube.com/watch?v=qKapwfmpvew Learn more about UserConf at http://www.userconf.co <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/userconfkeynote-thefutureofcustomerserviceishere-130417214827-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed...and why taking care of customers is the only way you can succeed anymore. Check out the video of this talk on YouTube: http://www.youtube.com/watch?v=qKapwfmpvew Learn more about UserConf at http://www.userconf.co

The future of customer service (is here) from UserVoice

]]> 947 3 https://cdn.slidesharecdn.com/ss_thumbnails/userconfkeynote-thefutureofcustomerserviceishere-130417214827-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

1 https://cdn.slidesharecdn.com/profile-photo-uservoice-48x48.jpg?cb=1523482983 We've helped over 120K organizations to support and understand their users. www.uservoice.com https://cdn.slidesharecdn.com/ss_thumbnails/mercersmith-wistia-ucsf14-150226190713-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/mercer-smith-wistiaucsf14/45201623 Bridging the Gap: Impr... https://cdn.slidesharecdn.com/ss_thumbnails/uservoicesummitfallkeynote-131120003431-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/uservoice-summit-2013-fall-keynote/28440868 UserVoice Summit 2013 ... https://cdn.slidesharecdn.com/ss_thumbnails/unsexy2012-pricingforconversion-130717131833-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/pricing-for-conversion-data-on/24350004 Pricing for Conversion...