/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: veramarkova https://cdn.slidesharecdn.com/profile-photo-veramarkova-48x48.jpg?cb=1600441431 Highly motivated Incident Management professional with more than 7 years of experience in Service Management. I have good knowledge of ITIL practices, excellent written and verbal communication skills, experience with Major Incidents, working as a Service Integrator, Service Provider as well as in Service desk environment.