/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: viquaruddin https://cdn.slidesharecdn.com/profile-photo-viquaruddin-48x48.jpg?cb=1528918177 • 10+ years of experience in Analysis, Design, Development, Maintenance and Enhancement of enterprise software applications. • Result-oriented decisive leader with proven success in operations and project delivery. • Hands on experience in using ITSM tools like ServiceNow to manage ITIL process. • Expertise in Incident Management, Adhoc Request Management, Problem Management, Change Request Management and Continuous Service Improvement. • Hands on experience in implementing NextGen delivery model to streamline the operations process and identify the Non Value adds in processes and roles. • Focused on eliminating Non Value additions, reducing ticket volume and introducing automation. • Ex...