際際滷shows by User: willhesketh / http://www.slideshare.net/images/logo.gif 際際滷shows by User: willhesketh / Thu, 26 Mar 2015 19:55:24 GMT 際際滷Share feed for 際際滷shows by User: willhesketh Multichannel and omnichannel (Will Hesketh) /slideshow/poster-will-hesketh/46342445 posterwillhesketh-150326195524-conversion-gate01
The poster to shows the distinction between multichannel and omnichannel. With the customers journey you are able to see what a happy customer 'omnichannel' would expect compared to a unhappy customer through 'multichannel', helping distinguish the two extremes. Below this if a brief timeline showing how it has evolved.]]>
The poster to shows the distinction between multichannel and omnichannel. With the customers journey you are able to see what a happy customer 'omnichannel' would expect compared to a unhappy customer through 'multichannel', helping distinguish the two extremes. Below this if a brief timeline showing how it has evolved.]]> Thu, 26 Mar 2015 19:55:24 GMT /slideshow/poster-will-hesketh/46342445 willhesketh@slideshare.net(willhesketh) Multichannel and omnichannel (Will Hesketh) willhesketh The poster to shows the distinction between multichannel and omnichannel. With the customers journey you are able to see what a happy customer 'omnichannel' would expect compared to a unhappy customer through 'multichannel', helping distinguish the two extremes. Below this if a brief timeline showing how it has evolved. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/posterwillhesketh-150326195524-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The poster to shows the distinction between multichannel and omnichannel. With the customers journey you are able to see what a happy customer &#39;omnichannel&#39; would expect compared to a unhappy customer through &#39;multichannel&#39;, helping distinguish the two extremes. Below this if a brief timeline showing how it has evolved.
Multichannel and omnichannel (Will Hesketh) from Will Hesketh
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