際際滷shows by User: wright53562 / http://www.slideshare.net/images/logo.gif 際際滷shows by User: wright53562 / 際際滷Share feed for 際際滷shows by User: wright53562 https://cdn.slidesharecdn.com/profile-photo-wright53562-48x48.jpg?cb=1691929076 NPS Program Manager Management consultant with 10 years of experience as a Customer Experience professional who is retained to create customer experience measurement systems to drive initiatives in customer-centric corporations across many different industries. Career began with traditional quantitative and qualitative market research skills and has progressed into digital Omni-Channel marketing/technical techniques to measure customer satisfaction. NPS training through SatMetrix and Medallia. Graduate of Clarabridge University for text analytics/mining. MBA and PMP skills assist with business case formulations. Various BOD leadership volunteer roles with PMI.org over last eight year...