/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: youngchap https://cdn.slidesharecdn.com/profile-photo-youngchap-48x48.jpg?cb=1614522568 Highly seasoned, results - oriented Leader with a proven track record of superior performance. As a customer-centric technology leader and management mentor, have leveraged my strong technical support and customer support operations expertise to ensure optimistic outcomes for industry leading companies in the financial services and telecom sectors. During my 17+ year career, I have successfully managed projects involving leadership of 60+ member teams and management of multi-dollar budgets, while also managing and harmonizing the expectations of employees, customers and stakeholders. My subject matter expertise spans best practices in business process development, process improvements, c...