�ݺ�ߣshows by User: zaana

�ݺ�ߣshows by User: zaana / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: zaana / Tue, 09 Jun 2015 10:06:44 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: zaana Understanding design thinking in practice: a qualitative study of design led professionals working with large organisations /slideshow/understanding-design-thinking-in-practice-a-qualitative-study-of-design-led-professionals-working-with-large-organisations/49164646 howardphdthesisdesignthinkinginpracticefinal100615-150609100644-lva1-app6891
PhD dissertation. Abstract Design thinking is a collaborative and human centred approach to solving problems. Over the past decade design thinking has evolved considerably, particularly with regard to innovation within the sectors of design and business. Despite this sharp rise to popularity there remains limited understanding of how design thinking is applied in practice and little empirical investigation into this subject. Without this understanding further informed application and development of the approach will be hampered. The ‘design led professional’ is an individual who uses design approaches in their work practices whose education and experience however may not necessarily be in design. The central aim of this thesis is to understand how the ‘design led professional’ applies design thinking in practice with large organisations where the focus is on designing intangible products such as systems, services and experiences. The thesis addresses the research problem through the exploration of the question: How does the design led professional understand and enact design thinking in practice? This question is explored within the context of the design led professional working with large organisations. A qualitative research approach was adopted, which involved ethnographic methods of semi structured interviews, artefact analysis and participant observation. Data was collected across three studies: an expert interview study, a retrospective case study and a participatory case study. The constant comparative grounded theory method was used to analyse and synthesise data. Research findings, contextualised within relevant literature, reveal the composition of design thinking in practice: as constrained by the approach taken in applying design thinking; the maturity of the design led professional and the environment in which design thinking is conducted. On this basis two models are proposed in the conclusion as a foundation for further application and development. The first presents a scale of design thinking maturity based upon two perspectives of design thinking as a way of work and a way of life. The second model maps the interdependent relationship between the three components of design thinking in practice of the approach, the design led professional and the environment in which it is conducted. The evidence generated through this research provides a framework to assist the public and those who practice design thinking to better understand and articulate design thinking. In addition it provides a foundation for further empirical research that explores the realistic application of design thinking in practice and the critical role of the design led professional.]]>
PhD dissertation. Abstract Design thinking is a collaborative and human centred approach to solving problems. Over the past decade design thinking has evolved considerably, particularly with regard to innovation within the sectors of design and business. Despite this sharp rise to popularity there remains limited understanding of how design thinking is applied in practice and little empirical investigation into this subject. Without this understanding further informed application and development of the approach will be hampered. The ‘design led professional’ is an individual who uses design approaches in their work practices whose education and experience however may not necessarily be in design. The central aim of this thesis is to understand how the ‘design led professional’ applies design thinking in practice with large organisations where the focus is on designing intangible products such as systems, services and experiences. The thesis addresses the research problem through the exploration of the question: How does the design led professional understand and enact design thinking in practice? This question is explored within the context of the design led professional working with large organisations. A qualitative research approach was adopted, which involved ethnographic methods of semi structured interviews, artefact analysis and participant observation. Data was collected across three studies: an expert interview study, a retrospective case study and a participatory case study. The constant comparative grounded theory method was used to analyse and synthesise data. Research findings, contextualised within relevant literature, reveal the composition of design thinking in practice: as constrained by the approach taken in applying design thinking; the maturity of the design led professional and the environment in which design thinking is conducted. On this basis two models are proposed in the conclusion as a foundation for further application and development. The first presents a scale of design thinking maturity based upon two perspectives of design thinking as a way of work and a way of life. The second model maps the interdependent relationship between the three components of design thinking in practice of the approach, the design led professional and the environment in which it is conducted. The evidence generated through this research provides a framework to assist the public and those who practice design thinking to better understand and articulate design thinking. In addition it provides a foundation for further empirical research that explores the realistic application of design thinking in practice and the critical role of the design led professional.]]> Tue, 09 Jun 2015 10:06:44 GMT /slideshow/understanding-design-thinking-in-practice-a-qualitative-study-of-design-led-professionals-working-with-large-organisations/49164646 zaana@slideshare.net(zaana) Understanding design thinking in practice: a qualitative study of design led professionals working with large organisations zaana PhD dissertation. Abstract Design thinking is a collaborative and human centred approach to solving problems. Over the past decade design thinking has evolved considerably, particularly with regard to innovation within the sectors of design and business. Despite this sharp rise to popularity there remains limited understanding of how design thinking is applied in practice and little empirical investigation into this subject. Without this understanding further informed application and development of the approach will be hampered. The ‘design led professional’ is an individual who uses design approaches in their work practices whose education and experience however may not necessarily be in design. The central aim of this thesis is to understand how the ‘design led professional’ applies design thinking in practice with large organisations where the focus is on designing intangible products such as systems, services and experiences. The thesis addresses the research problem through the exploration of the question: How does the design led professional understand and enact design thinking in practice? This question is explored within the context of the design led professional working with large organisations. A qualitative research approach was adopted, which involved ethnographic methods of semi structured interviews, artefact analysis and participant observation. Data was collected across three studies: an expert interview study, a retrospective case study and a participatory case study. The constant comparative grounded theory method was used to analyse and synthesise data. Research findings, contextualised within relevant literature, reveal the composition of design thinking in practice: as constrained by the approach taken in applying design thinking; the maturity of the design led professional and the environment in which design thinking is conducted. On this basis two models are proposed in the conclusion as a foundation for further application and development. The first presents a scale of design thinking maturity based upon two perspectives of design thinking as a way of work and a way of life. The second model maps the interdependent relationship between the three components of design thinking in practice of the approach, the design led professional and the environment in which it is conducted. The evidence generated through this research provides a framework to assist the public and those who practice design thinking to better understand and articulate design thinking. In addition it provides a foundation for further empirical research that explores the realistic application of design thinking in practice and the critical role of the design led professional. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howardphdthesisdesignthinkinginpracticefinal100615-150609100644-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> PhD dissertation. Abstract Design thinking is a collaborative and human centred approach to solving problems. Over the past decade design thinking has evolved considerably, particularly with regard to innovation within the sectors of design and business. Despite this sharp rise to popularity there remains limited understanding of how design thinking is applied in practice and little empirical investigation into this subject. Without this understanding further informed application and development of the approach will be hampered. The ‘design led professional’ is an individual who uses design approaches in their work practices whose education and experience however may not necessarily be in design. The central aim of this thesis is to understand how the ‘design led professional’ applies design thinking in practice with large organisations where the focus is on designing intangible products such as systems, services and experiences. The thesis addresses the research problem through the exploration of the question: How does the design led professional understand and enact design thinking in practice? This question is explored within the context of the design led professional working with large organisations. A qualitative research approach was adopted, which involved ethnographic methods of semi structured interviews, artefact analysis and participant observation. Data was collected across three studies: an expert interview study, a retrospective case study and a participatory case study. The constant comparative grounded theory method was used to analyse and synthesise data. Research findings, contextualised within relevant literature, reveal the composition of design thinking in practice: as constrained by the approach taken in applying design thinking; the maturity of the design led professional and the environment in which design thinking is conducted. On this basis two models are proposed in the conclusion as a foundation for further application and development. The first presents a scale of design thinking maturity based upon two perspectives of design thinking as a way of work and a way of life. The second model maps the interdependent relationship between the three components of design thinking in practice of the approach, the design led professional and the environment in which it is conducted. The evidence generated through this research provides a framework to assist the public and those who practice design thinking to better understand and articulate design thinking. In addition it provides a foundation for further empirical research that explores the realistic application of design thinking in practice and the critical role of the design led professional.

Understanding design thinking in practice: a qualitative study of design led professionals working with large organisations from Zaana Jaclyn

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0 The role of mindset in design thinking: Implications for capability development and practice /slideshow/the-role-of-mindset-in-design-thinking-implications-for-capability-development-and-practice/48217036 howarddfbconferencepresentationwide-150516082052-lva1-app6892
Presentation for Design for Business: Research conference, 12-13 May 2015, Melbourne, Victoria. Part of Melbourne International Design Week 2015. Paper abstract: Design thinking continues to be an emergent field as it pertains to business. In building design thinking capability in organizations the current focus is on design skills and tools, rather than mindset. This imbalance toward design process, methods and tools is also present within design thinking and design research literature. Mindset is little acknowledged. The purpose of this paper is to investigate and articulate the role of mindset within design thinking capability and practice. Mindset is the perspective that informs how a person approaches and interacts in the world (Nelson & Stolterman 2013). Where mindset is acknowledged as a critical underpinning for design thinking in the literature, it is usually presented as guiding principles for design doing. There is little insight into what the different mindsets are, how to develop or enact them, or how mindset impacts on practice. Mindset remains underexplored in discussions of design competency and maturity. By analysing qualitative data collected across three studies of a doctoral research project exploring the composition of design thinking in practice, two mindsets emerged. These were: design thinking as a way of work and design thinking as a way of life. Design thinking as a way of work is focused on the process of design thinking with the primary purpose of designing for outputs and innovation. Design thinking as a way of life is a holistic view of design thinking where the focus is on designing for transformation and creating positive change. These mindsets are scalable, applicable to an individual or organization. The two mindsets, when mapped against competencies in design knowledge, skills and tools, contribute a framework to explore maturity in design thinking. Understanding the maturity framework, and the role of mindset within it, has implications for how an individual and organization can build capability in design thinking and maximise outcomes in the environment in which they are designing.]]>
Presentation for Design for Business: Research conference, 12-13 May 2015, Melbourne, Victoria. Part of Melbourne International Design Week 2015. Paper abstract: Design thinking continues to be an emergent field as it pertains to business. In building design thinking capability in organizations the current focus is on design skills and tools, rather than mindset. This imbalance toward design process, methods and tools is also present within design thinking and design research literature. Mindset is little acknowledged. The purpose of this paper is to investigate and articulate the role of mindset within design thinking capability and practice. Mindset is the perspective that informs how a person approaches and interacts in the world (Nelson & Stolterman 2013). Where mindset is acknowledged as a critical underpinning for design thinking in the literature, it is usually presented as guiding principles for design doing. There is little insight into what the different mindsets are, how to develop or enact them, or how mindset impacts on practice. Mindset remains underexplored in discussions of design competency and maturity. By analysing qualitative data collected across three studies of a doctoral research project exploring the composition of design thinking in practice, two mindsets emerged. These were: design thinking as a way of work and design thinking as a way of life. Design thinking as a way of work is focused on the process of design thinking with the primary purpose of designing for outputs and innovation. Design thinking as a way of life is a holistic view of design thinking where the focus is on designing for transformation and creating positive change. These mindsets are scalable, applicable to an individual or organization. The two mindsets, when mapped against competencies in design knowledge, skills and tools, contribute a framework to explore maturity in design thinking. Understanding the maturity framework, and the role of mindset within it, has implications for how an individual and organization can build capability in design thinking and maximise outcomes in the environment in which they are designing.]]> Sat, 16 May 2015 08:20:52 GMT /slideshow/the-role-of-mindset-in-design-thinking-implications-for-capability-development-and-practice/48217036 zaana@slideshare.net(zaana) The role of mindset in design thinking: Implications for capability development and practice zaana Presentation for Design for Business: Research conference, 12-13 May 2015, Melbourne, Victoria. Part of Melbourne International Design Week 2015. Paper abstract: Design thinking continues to be an emergent field as it pertains to business. In building design thinking capability in organizations the current focus is on design skills and tools, rather than mindset. This imbalance toward design process, methods and tools is also present within design thinking and design research literature. Mindset is little acknowledged. The purpose of this paper is to investigate and articulate the role of mindset within design thinking capability and practice. Mindset is the perspective that informs how a person approaches and interacts in the world (Nelson & Stolterman 2013). Where mindset is acknowledged as a critical underpinning for design thinking in the literature, it is usually presented as guiding principles for design doing. There is little insight into what the different mindsets are, how to develop or enact them, or how mindset impacts on practice. Mindset remains underexplored in discussions of design competency and maturity. By analysing qualitative data collected across three studies of a doctoral research project exploring the composition of design thinking in practice, two mindsets emerged. These were: design thinking as a way of work and design thinking as a way of life. Design thinking as a way of work is focused on the process of design thinking with the primary purpose of designing for outputs and innovation. Design thinking as a way of life is a holistic view of design thinking where the focus is on designing for transformation and creating positive change. These mindsets are scalable, applicable to an individual or organization. The two mindsets, when mapped against competencies in design knowledge, skills and tools, contribute a framework to explore maturity in design thinking. Understanding the maturity framework, and the role of mindset within it, has implications for how an individual and organization can build capability in design thinking and maximise outcomes in the environment in which they are designing. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howarddfbconferencepresentationwide-150516082052-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation for Design for Business: Research conference, 12-13 May 2015, Melbourne, Victoria. Part of Melbourne International Design Week 2015. Paper abstract: Design thinking continues to be an emergent field as it pertains to business. In building design thinking capability in organizations the current focus is on design skills and tools, rather than mindset. This imbalance toward design process, methods and tools is also present within design thinking and design research literature. Mindset is little acknowledged. The purpose of this paper is to investigate and articulate the role of mindset within design thinking capability and practice. Mindset is the perspective that informs how a person approaches and interacts in the world (Nelson & Stolterman 2013). Where mindset is acknowledged as a critical underpinning for design thinking in the literature, it is usually presented as guiding principles for design doing. There is little insight into what the different mindsets are, how to develop or enact them, or how mindset impacts on practice. Mindset remains underexplored in discussions of design competency and maturity. By analysing qualitative data collected across three studies of a doctoral research project exploring the composition of design thinking in practice, two mindsets emerged. These were: design thinking as a way of work and design thinking as a way of life. Design thinking as a way of work is focused on the process of design thinking with the primary purpose of designing for outputs and innovation. Design thinking as a way of life is a holistic view of design thinking where the focus is on designing for transformation and creating positive change. These mindsets are scalable, applicable to an individual or organization. The two mindsets, when mapped against competencies in design knowledge, skills and tools, contribute a framework to explore maturity in design thinking. Understanding the maturity framework, and the role of mindset within it, has implications for how an individual and organization can build capability in design thinking and maximise outcomes in the environment in which they are designing.

The role of mindset in design thinking: Implications for capability development and practice from Zaana Jaclyn

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0 Designing a human centred mindset to lead at the edge /slideshow/designing-a-human-centred-mindset-to-lead-at-the-edge/44240154 aliaonline-150203211540-conversion-gate01
Workshop delivered by Huddle Academy for ALIA Online 2015, February 2, Sydney, Australia. Workshop outline: Customer expectations are continually increasing, demanding more personalised and customised services and experiences. As a result, understanding your customers and designing services and experiences for them is critical in drawing them to engage with your organisation. Simultaneously it is essential to understand the people in your organisation and enable them to be adaptive to changing needs and to provide them with enjoyable and meaningful work experiences. This means being in service to your customers as well as the people who work in your organisation. This one day workshop is for those who are seeking to be more effective leaders through developing a human centred mindset. It will focus on building your understanding of the value and principles of being human centred. These principles include putting people first through being empathic, curious, collaborative, and courageous. You will learn methods for how you can better understand your customers and your organisation for the benefit of designing and delivering amazing services and experiences. We will do this through a range of practical hands on activities where you will have the opportunity to experience a set of tools you can apply within your workplace.]]>
Workshop delivered by Huddle Academy for ALIA Online 2015, February 2, Sydney, Australia. Workshop outline: Customer expectations are continually increasing, demanding more personalised and customised services and experiences. As a result, understanding your customers and designing services and experiences for them is critical in drawing them to engage with your organisation. Simultaneously it is essential to understand the people in your organisation and enable them to be adaptive to changing needs and to provide them with enjoyable and meaningful work experiences. This means being in service to your customers as well as the people who work in your organisation. This one day workshop is for those who are seeking to be more effective leaders through developing a human centred mindset. It will focus on building your understanding of the value and principles of being human centred. These principles include putting people first through being empathic, curious, collaborative, and courageous. You will learn methods for how you can better understand your customers and your organisation for the benefit of designing and delivering amazing services and experiences. We will do this through a range of practical hands on activities where you will have the opportunity to experience a set of tools you can apply within your workplace.]]> Tue, 03 Feb 2015 21:15:40 GMT /slideshow/designing-a-human-centred-mindset-to-lead-at-the-edge/44240154 zaana@slideshare.net(zaana) Designing a human centred mindset to lead at the edge zaana Workshop delivered by Huddle Academy for ALIA Online 2015, February 2, Sydney, Australia. Workshop outline: Customer expectations are continually increasing, demanding more personalised and customised services and experiences. As a result, understanding your customers and designing services and experiences for them is critical in drawing them to engage with your organisation. Simultaneously it is essential to understand the people in your organisation and enable them to be adaptive to changing needs and to provide them with enjoyable and meaningful work experiences. This means being in service to your customers as well as the people who work in your organisation. This one day workshop is for those who are seeking to be more effective leaders through developing a human centred mindset. It will focus on building your understanding of the value and principles of being human centred. These principles include putting people first through being empathic, curious, collaborative, and courageous. You will learn methods for how you can better understand your customers and your organisation for the benefit of designing and delivering amazing services and experiences. We will do this through a range of practical hands on activities where you will have the opportunity to experience a set of tools you can apply within your workplace. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/aliaonline-150203211540-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop delivered by Huddle Academy for ALIA Online 2015, February 2, Sydney, Australia. Workshop outline: Customer expectations are continually increasing, demanding more personalised and customised services and experiences. As a result, understanding your customers and designing services and experiences for them is critical in drawing them to engage with your organisation. Simultaneously it is essential to understand the people in your organisation and enable them to be adaptive to changing needs and to provide them with enjoyable and meaningful work experiences. This means being in service to your customers as well as the people who work in your organisation. This one day workshop is for those who are seeking to be more effective leaders through developing a human centred mindset. It will focus on building your understanding of the value and principles of being human centred. These principles include putting people first through being empathic, curious, collaborative, and courageous. You will learn methods for how you can better understand your customers and your organisation for the benefit of designing and delivering amazing services and experiences. We will do this through a range of practical hands on activities where you will have the opportunity to experience a set of tools you can apply within your workplace.

Designing a human centred mindset to lead at the edge from Zaana Jaclyn

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0 The role of mindset in user centred design /slideshow/the-role-of-mindset-in-user-centred-design/38557518 zaanasimonuxaustralia2014-140901064043-phpapp01
Presented at UXAustralia in Sydney August 28 2014 with Dr Simon Lawry. Overview Mindset is something that affects how we approach the methods and tools available to us as practitioners. It affects how we practice and engage as practitioners, with our team members, clients and customers. While working on a strategic design piece for a large telecommunications provider, we uncovered a startling insight. The insights emerged through a combination of futuring, observational research and cultural probe studies. We worked with customers that represented the client’s mass market and also those we referred to as ‘edge users’ who were professional futurists and trend makers themselves, both locally and internationally. The interesting insight was that there were two predominant mindsets that sat behind people’s expectations and values. We referred to these mindsets as generative and receiving. People with generative mindsets believe they have a say in creating their desired future. They believe that through their choices and actions, they are deliberately acting in accordance with their vision of the future. People with receiving mindsets believe that they are better served by responding effectively and appropriately to the circumstances that life creates for them. They believe through careful consideration and planning, they can navigate themselves appropriately through murky waters of ambiguity. After noticing these mindsets in the people we researched, the two mindsets became more and more obvious to us in our day-to-day interactions. We could identify clients who had a generative mindset, and those that had a receiving mindset. We could notice shifts in our own mindsets and noticed the difference in our practice when we returned to a generative mindset. We have realised that the generative mindset forms a fundamental part of a ‘designerly’ way of working. These mindsets affect how we design workshops, iterate with clients and customers, synthesise and analyse information and ultimately, affects the quality and trajectory of our work.]]>
Presented at UXAustralia in Sydney August 28 2014 with Dr Simon Lawry. Overview Mindset is something that affects how we approach the methods and tools available to us as practitioners. It affects how we practice and engage as practitioners, with our team members, clients and customers. While working on a strategic design piece for a large telecommunications provider, we uncovered a startling insight. The insights emerged through a combination of futuring, observational research and cultural probe studies. We worked with customers that represented the client’s mass market and also those we referred to as ‘edge users’ who were professional futurists and trend makers themselves, both locally and internationally. The interesting insight was that there were two predominant mindsets that sat behind people’s expectations and values. We referred to these mindsets as generative and receiving. People with generative mindsets believe they have a say in creating their desired future. They believe that through their choices and actions, they are deliberately acting in accordance with their vision of the future. People with receiving mindsets believe that they are better served by responding effectively and appropriately to the circumstances that life creates for them. They believe through careful consideration and planning, they can navigate themselves appropriately through murky waters of ambiguity. After noticing these mindsets in the people we researched, the two mindsets became more and more obvious to us in our day-to-day interactions. We could identify clients who had a generative mindset, and those that had a receiving mindset. We could notice shifts in our own mindsets and noticed the difference in our practice when we returned to a generative mindset. We have realised that the generative mindset forms a fundamental part of a ‘designerly’ way of working. These mindsets affect how we design workshops, iterate with clients and customers, synthesise and analyse information and ultimately, affects the quality and trajectory of our work.]]> Mon, 01 Sep 2014 06:40:43 GMT /slideshow/the-role-of-mindset-in-user-centred-design/38557518 zaana@slideshare.net(zaana) The role of mindset in user centred design zaana Presented at UXAustralia in Sydney August 28 2014 with Dr Simon Lawry. Overview Mindset is something that affects how we approach the methods and tools available to us as practitioners. It affects how we practice and engage as practitioners, with our team members, clients and customers. While working on a strategic design piece for a large telecommunications provider, we uncovered a startling insight. The insights emerged through a combination of futuring, observational research and cultural probe studies. We worked with customers that represented the client’s mass market and also those we referred to as ‘edge users’ who were professional futurists and trend makers themselves, both locally and internationally. The interesting insight was that there were two predominant mindsets that sat behind people’s expectations and values. We referred to these mindsets as generative and receiving. People with generative mindsets believe they have a say in creating their desired future. They believe that through their choices and actions, they are deliberately acting in accordance with their vision of the future. People with receiving mindsets believe that they are better served by responding effectively and appropriately to the circumstances that life creates for them. They believe through careful consideration and planning, they can navigate themselves appropriately through murky waters of ambiguity. After noticing these mindsets in the people we researched, the two mindsets became more and more obvious to us in our day-to-day interactions. We could identify clients who had a generative mindset, and those that had a receiving mindset. We could notice shifts in our own mindsets and noticed the difference in our practice when we returned to a generative mindset. We have realised that the generative mindset forms a fundamental part of a ‘designerly’ way of working. These mindsets affect how we design workshops, iterate with clients and customers, synthesise and analyse information and ultimately, affects the quality and trajectory of our work. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/zaanasimonuxaustralia2014-140901064043-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presented at UXAustralia in Sydney August 28 2014 with Dr Simon Lawry. Overview Mindset is something that affects how we approach the methods and tools available to us as practitioners. It affects how we practice and engage as practitioners, with our team members, clients and customers. While working on a strategic design piece for a large telecommunications provider, we uncovered a startling insight. The insights emerged through a combination of futuring, observational research and cultural probe studies. We worked with customers that represented the client’s mass market and also those we referred to as ‘edge users’ who were professional futurists and trend makers themselves, both locally and internationally. The interesting insight was that there were two predominant mindsets that sat behind people’s expectations and values. We referred to these mindsets as generative and receiving. People with generative mindsets believe they have a say in creating their desired future. They believe that through their choices and actions, they are deliberately acting in accordance with their vision of the future. People with receiving mindsets believe that they are better served by responding effectively and appropriately to the circumstances that life creates for them. They believe through careful consideration and planning, they can navigate themselves appropriately through murky waters of ambiguity. After noticing these mindsets in the people we researched, the two mindsets became more and more obvious to us in our day-to-day interactions. We could identify clients who had a generative mindset, and those that had a receiving mindset. We could notice shifts in our own mindsets and noticed the difference in our practice when we returned to a generative mindset. We have realised that the generative mindset forms a fundamental part of a ‘designerly’ way of working. These mindsets affect how we design workshops, iterate with clients and customers, synthesise and analyse information and ultimately, affects the quality and trajectory of our work.

The role of mindset in user centred design from Zaana Jaclyn

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0 Design thinking for designing and delivering services /zaana/design-thinking-for-designing-and-delivering-services-35376919 howardcavalworkshop-140602035732-phpapp01
Updated slide deck June 2014. Workshop delivered for CAVAL HR committee for academic libraries. ]]>
Updated slide deck June 2014. Workshop delivered for CAVAL HR committee for academic libraries. ]]> Mon, 02 Jun 2014 03:57:32 GMT /zaana/design-thinking-for-designing-and-delivering-services-35376919 zaana@slideshare.net(zaana) Design thinking for designing and delivering services zaana Updated slide deck June 2014. Workshop delivered for CAVAL HR committee for academic libraries. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howardcavalworkshop-140602035732-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Updated slide deck June 2014. Workshop delivered for CAVAL HR committee for academic libraries.

Design thinking for designing and delivering services from Zaana Jaclyn

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0 Design thinking for designing and delivering services /slideshow/design-thinking-for-designing-and-delivering-services-33447215/33447215 howardleanuxworkshop-140412115722-phpapp02
Workshop delivered for LeanUXNYC 2014. New iteration of slides. ]]>
Workshop delivered for LeanUXNYC 2014. New iteration of slides. ]]> Sat, 12 Apr 2014 11:57:22 GMT /slideshow/design-thinking-for-designing-and-delivering-services-33447215/33447215 zaana@slideshare.net(zaana) Design thinking for designing and delivering services zaana Workshop delivered for LeanUXNYC 2014. New iteration of slides. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howardleanuxworkshop-140412115722-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop delivered for LeanUXNYC 2014. New iteration of slides.

Design thinking for designing and delivering services from Zaana Jaclyn

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0 From dinner to dining: the evolving role of the designer /slideshow/from-dinner-to-dining-the-evolving-role-of-the-designer/33429881 howardleanux210314-140411194552-phpapp01
Presentation for LeanUXNYC 2014, 11 April 2014.]]>
Presentation for LeanUXNYC 2014, 11 April 2014.]]> Fri, 11 Apr 2014 19:45:52 GMT /slideshow/from-dinner-to-dining-the-evolving-role-of-the-designer/33429881 zaana@slideshare.net(zaana) From dinner to dining: the evolving role of the designer zaana Presentation for LeanUXNYC 2014, 11 April 2014. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howardleanux210314-140411194552-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation for LeanUXNYC 2014, 11 April 2014.

From dinner to dining: the evolving role of the designer from Zaana Jaclyn

]]> 9037 4 https://cdn.slidesharecdn.com/ss_thumbnails/howardleanux210314-140411194552-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

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0 Refining the blend: LIS educator perspectives on blended learning for dual mode cohorts /slideshow/refining-the-blend-lis-educator-perspectives-on-blended-learning-for-dual-mode-cohorts/23190434 aiespresentation-130619062336-phpapp02
Presentation given at the Australian Information Education Symposium, 17 June 2013 hosted at RMIT University.]]>
Presentation given at the Australian Information Education Symposium, 17 June 2013 hosted at RMIT University.]]> Wed, 19 Jun 2013 06:23:36 GMT /slideshow/refining-the-blend-lis-educator-perspectives-on-blended-learning-for-dual-mode-cohorts/23190434 zaana@slideshare.net(zaana) Refining the blend: LIS educator perspectives on blended learning for dual mode cohorts zaana Presentation given at the Australian Information Education Symposium, 17 June 2013 hosted at RMIT University. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/aiespresentation-130619062336-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation given at the Australian Information Education Symposium, 17 June 2013 hosted at RMIT University.

Refining the blend: LIS educator perspectives on blended learning for dual mode cohorts from Zaana Jaclyn

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0 Design thinking for designing and delivering services /zaana/design-thinking-for-designing-and-delivering-services howardqulocworkshop17052013-130516220226-phpapp01
Workshop run for QULOC (Queensland University Libraries Office of Cooperation), Friday 17 May 2013.]]>
Workshop run for QULOC (Queensland University Libraries Office of Cooperation), Friday 17 May 2013.]]> Thu, 16 May 2013 22:02:26 GMT /zaana/design-thinking-for-designing-and-delivering-services zaana@slideshare.net(zaana) Design thinking for designing and delivering services zaana Workshop run for QULOC (Queensland University Libraries Office of Cooperation), Friday 17 May 2013. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howardqulocworkshop17052013-130516220226-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop run for QULOC (Queensland University Libraries Office of Cooperation), Friday 17 May 2013.

Design thinking for designing and delivering services from Zaana Jaclyn

]]> 28728 19 https://cdn.slidesharecdn.com/ss_thumbnails/howardqulocworkshop17052013-130516220226-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

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0 Introducing design thinking /slideshow/introducing-design-thinking/17021624 howarddesignthinkingintroductionv2ssversion-130307200819-phpapp01
Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013. Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.]]>
Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013. Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.]]> Thu, 07 Mar 2013 20:08:19 GMT /slideshow/introducing-design-thinking/17021624 zaana@slideshare.net(zaana) Introducing design thinking zaana Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013. Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howarddesignthinkingintroductionv2ssversion-130307200819-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013. Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.

Introducing design thinking from Zaana Jaclyn

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0 Designing the future vision of libraries /zaana/designing-the-future-vision-of-libraries nls6presentation1-130212180652-phpapp01
Workshop delivered at New Librarians Symposium 2013, Saturday February 9 with Sarah Drummond, Director, Snook.]]>
Workshop delivered at New Librarians Symposium 2013, Saturday February 9 with Sarah Drummond, Director, Snook.]]> Tue, 12 Feb 2013 18:06:52 GMT /zaana/designing-the-future-vision-of-libraries zaana@slideshare.net(zaana) Designing the future vision of libraries zaana Workshop delivered at New Librarians Symposium 2013, Saturday February 9 with Sarah Drummond, Director, Snook. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nls6presentation1-130212180652-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Workshop delivered at New Librarians Symposium 2013, Saturday February 9 with Sarah Drummond, Director, Snook.

Designing the future vision of libraries from Zaana Jaclyn

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0 we need to talk about... designing better library experiences /zaana/we-need-to-talk-about-designing-better-library-experiences aliaonlinepresslideshare-130212163224-phpapp01
Presentation for ALIA Information Online, February 12-14 2013, Brisbane. Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences]]>
Presentation for ALIA Information Online, February 12-14 2013, Brisbane. Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences]]> Tue, 12 Feb 2013 16:32:24 GMT /zaana/we-need-to-talk-about-designing-better-library-experiences zaana@slideshare.net(zaana) we need to talk about... designing better library experiences zaana Presentation for ALIA Information Online, February 12-14 2013, Brisbane. Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/aliaonlinepresslideshare-130212163224-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation for ALIA Information Online, February 12-14 2013, Brisbane. Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences

we need to talk about... designing better library experiences from Zaana Jaclyn

]]> 1694 3 https://cdn.slidesharecdn.com/ss_thumbnails/aliaonlinepresslideshare-130212163224-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

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0 Developing design thinking practice in complex organisations /slideshow/developing-design-thinking-practice-in-complex-organisations/15294091 borasdevelopingdtpractice-121122022223-phpapp01
Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings. (Note: special thanks to Kate Davis for allowing me to adapt her slide template).]]>
Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings. (Note: special thanks to Kate Davis for allowing me to adapt her slide template).]]> Thu, 22 Nov 2012 02:22:19 GMT /slideshow/developing-design-thinking-practice-in-complex-organisations/15294091 zaana@slideshare.net(zaana) Developing design thinking practice in complex organisations zaana Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings. (Note: special thanks to Kate Davis for allowing me to adapt her slide template). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/borasdevelopingdtpractice-121122022223-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings. (Note: special thanks to Kate Davis for allowing me to adapt her slide template).

Developing design thinking practice in complex organisations from Zaana Jaclyn

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0 Rewriting the information literacy recipe for future palates /zaana/rewriting-the-information-literacy-recipe-for-future-palates cavalilworkshop-121107185206-phpapp01
workshop delivered at CAVAL Reference Interest Group seminar 'Information Literacy Recipes for the Melting Pot: Traditional Ingredients with a Modern Flavour', 8 November 2012, Melbourne.]]>
workshop delivered at CAVAL Reference Interest Group seminar 'Information Literacy Recipes for the Melting Pot: Traditional Ingredients with a Modern Flavour', 8 November 2012, Melbourne.]]> Wed, 07 Nov 2012 18:52:03 GMT /zaana/rewriting-the-information-literacy-recipe-for-future-palates zaana@slideshare.net(zaana) Rewriting the information literacy recipe for future palates zaana workshop delivered at CAVAL Reference Interest Group seminar 'Information Literacy Recipes for the Melting Pot: Traditional Ingredients with a Modern Flavour', 8 November 2012, Melbourne. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cavalilworkshop-121107185206-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> workshop delivered at CAVAL Reference Interest Group seminar 'Information Literacy Recipes for the Melting Pot: Traditional Ingredients with a Modern Flavour', 8 November 2012, Melbourne.

Rewriting the information literacy recipe for future palates from Zaana Jaclyn

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0 from concept to capability: developing design thinking in a professional services firm /slideshow/from-concept-to-capability-developing-design-thinking-in-a-professional-services-firm/13334483 drspresentationfinal-120615002612-phpapp02
paper delivered at the Design Research Society Conference (DRS) 2012, 1-4 July, Bangkok, Thailand. Full paper available at: http://qut.academia.edu/ZaanaHoward/Papers ]]>
paper delivered at the Design Research Society Conference (DRS) 2012, 1-4 July, Bangkok, Thailand. Full paper available at: http://qut.academia.edu/ZaanaHoward/Papers ]]> Fri, 15 Jun 2012 00:26:11 GMT /slideshow/from-concept-to-capability-developing-design-thinking-in-a-professional-services-firm/13334483 zaana@slideshare.net(zaana) from concept to capability: developing design thinking in a professional services firm zaana paper delivered at the Design Research Society Conference (DRS) 2012, 1-4 July, Bangkok, Thailand. Full paper available at: http://qut.academia.edu/ZaanaHoward/Papers <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/drspresentationfinal-120615002612-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> paper delivered at the Design Research Society Conference (DRS) 2012, 1-4 July, Bangkok, Thailand. Full paper available at: http://qut.academia.edu/ZaanaHoward/Papers

from concept to capability: developing design thinking in a professional services firm from Zaana Jaclyn

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0 Blended design teams: from clients and consultants to co-workers /slideshow/blended-design-teams-from-clients-and-consultants-to-coworkers/12977030 servicedesignausralia2012-blendedteamspresentationfinal-whatwepresentedonthedayslideshare-120517201313-phpapp01
Presented with Harriet Wakelam and Owen Hodda at Service Design 2012, hosted by UX Australia at The Windsor Hotel, Melbourne, 4 May 2012.]]>
Presented with Harriet Wakelam and Owen Hodda at Service Design 2012, hosted by UX Australia at The Windsor Hotel, Melbourne, 4 May 2012.]]> Thu, 17 May 2012 20:13:11 GMT /slideshow/blended-design-teams-from-clients-and-consultants-to-coworkers/12977030 zaana@slideshare.net(zaana) Blended design teams: from clients and consultants to co-workers zaana Presented with Harriet Wakelam and Owen Hodda at Service Design 2012, hosted by UX Australia at The Windsor Hotel, Melbourne, 4 May 2012. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignausralia2012-blendedteamspresentationfinal-whatwepresentedonthedayslideshare-120517201313-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presented with Harriet Wakelam and Owen Hodda at Service Design 2012, hosted by UX Australia at The Windsor Hotel, Melbourne, 4 May 2012.

Blended design teams: from clients and consultants to co-workers from Zaana Jaclyn

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0 Information practices for leadership in collaborative work /slideshow/mms-zh-swedenslideshare/12597714 mmszhswedenslideshare-120418231031-phpapp02
Keynote address for the Swedish Association of Information Specialists Annual Conference, 18 April 2012.]]>
Keynote address for the Swedish Association of Information Specialists Annual Conference, 18 April 2012.]]> Wed, 18 Apr 2012 23:10:29 GMT /slideshow/mms-zh-swedenslideshare/12597714 zaana@slideshare.net(zaana) Information practices for leadership in collaborative work zaana Keynote address for the Swedish Association of Information Specialists Annual Conference, 18 April 2012. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mmszhswedenslideshare-120418231031-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Keynote address for the Swedish Association of Information Specialists Annual Conference, 18 April 2012.

Information practices for leadership in collaborative work from Zaana Jaclyn

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0 A speed date with design thinking /slideshow/a-speed-date-with-design-thinking-11491017/11491017 speeddate-120208205335-phpapp02
Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 9 February 2012. Updated from previous slide pack.]]>
Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 9 February 2012. Updated from previous slide pack.]]> Wed, 08 Feb 2012 20:53:32 GMT /slideshow/a-speed-date-with-design-thinking-11491017/11491017 zaana@slideshare.net(zaana) A speed date with design thinking zaana Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 9 February 2012. Updated from previous slide pack. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/speeddate-120208205335-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 9 February 2012. Updated from previous slide pack.

A speed date with design thinking from Zaana Jaclyn

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0 Co-design an ILMS for the Future /slideshow/codesign-an-ilms-for-the-future/11438965 bootcampslidesslideshareversion-120206013206-phpapp01
Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 6 February 2012. Co-facilitated with Carolyn McDonald and Kate Davis.]]>
Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 6 February 2012. Co-facilitated with Carolyn McDonald and Kate Davis.]]> Mon, 06 Feb 2012 01:32:05 GMT /slideshow/codesign-an-ilms-for-the-future/11438965 zaana@slideshare.net(zaana) Co-design an ILMS for the Future zaana Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 6 February 2012. Co-facilitated with Carolyn McDonald and Kate Davis. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bootcampslidesslideshareversion-120206013206-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Bootcamp workshop delivered at VALA2012: eM-powering eFutures, 6 February 2012. Co-facilitated with Carolyn McDonald and Kate Davis.

Co-design an ILMS for the Future from Zaana Jaclyn

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0 strategically social. plan. engage. act. /slideshow/strategically-social-plan-engage-act/9638571 qutstrategicallysocialpngslideshare-111010224512-phpapp01
Online seminar for Queensland University of Technology Information Studies professional development program. Delivered 11 October 2011.]]>
Online seminar for Queensland University of Technology Information Studies professional development program. Delivered 11 October 2011.]]> Mon, 10 Oct 2011 22:45:10 GMT /slideshow/strategically-social-plan-engage-act/9638571 zaana@slideshare.net(zaana) strategically social. plan. engage. act. zaana Online seminar for Queensland University of Technology Information Studies professional development program. Delivered 11 October 2011. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/qutstrategicallysocialpngslideshare-111010224512-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Online seminar for Queensland University of Technology Information Studies professional development program. Delivered 11 October 2011.

strategically social. plan. engage. act. from Zaana Jaclyn

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0 https://cdn.slidesharecdn.com/profile-photo-zaana-48x48.jpg?cb=1664685342 I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments. zaana.au https://cdn.slidesharecdn.com/ss_thumbnails/howardphdthesisdesignthinkinginpracticefinal100615-150609100644-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/understanding-design-thinking-in-practice-a-qualitative-study-of-design-led-professionals-working-with-large-organisations/49164646 Understanding design t... https://cdn.slidesharecdn.com/ss_thumbnails/howarddfbconferencepresentationwide-150516082052-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/the-role-of-mindset-in-design-thinking-implications-for-capability-development-and-practice/48217036 The role of mindset in... https://cdn.slidesharecdn.com/ss_thumbnails/aliaonline-150203211540-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-a-human-centred-mindset-to-lead-at-the-edge/44240154 Designing a human cent...