�ݺ�ߣshows by User: zaic

�ݺ�ߣshows by User: zaic / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: zaic / Mon, 03 Nov 2014 18:31:50 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: zaic Narrative as Prototype /slideshow/narrative-as-prototype-41077846/41077846 narrativeasprototype-141103183150-conversion-gate02
As more and more of the experiences we craft are services that unfold over time — written, dramatic, and visual storytelling become the perfect early prototype. Designers can take advantage of the Narrative Paradigm, which states that all humans are natural storytellers and evaluators. Narratives are cheap and quick to make and evaluate. In this talk we will explore several narrative tools and when and how to use them in the design process.]]>
As more and more of the experiences we craft are services that unfold over time — written, dramatic, and visual storytelling become the perfect early prototype. Designers can take advantage of the Narrative Paradigm, which states that all humans are natural storytellers and evaluators. Narratives are cheap and quick to make and evaluate. In this talk we will explore several narrative tools and when and how to use them in the design process.]]> Mon, 03 Nov 2014 18:31:50 GMT /slideshow/narrative-as-prototype-41077846/41077846 zaic@slideshare.net(zaic) Narrative as Prototype zaic As more and more of the experiences we craft are services that unfold over time — written, dramatic, and visual storytelling become the perfect early prototype. Designers can take advantage of the Narrative Paradigm, which states that all humans are natural storytellers and evaluators. Narratives are cheap and quick to make and evaluate. In this talk we will explore several narrative tools and when and how to use them in the design process. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/narrativeasprototype-141103183150-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /> As more and more of the experiences we craft are services that unfold over time — written, dramatic, and visual storytelling become the perfect early prototype. Designers can take advantage of the Narrative Paradigm, which states that all humans are natural storytellers and evaluators. Narratives are cheap and quick to make and evaluate. In this talk we will explore several narrative tools and when and how to use them in the design process.

Narrative as Prototype from Izac Ross

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0 Cooper Parlor: Service Blueprinting /slideshow/cooper-parlor-service-blueprinting/33114348 blueprinting20140403-140403232055-phpapp01
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]]> Thu, 03 Apr 2014 23:20:55 GMT /slideshow/cooper-parlor-service-blueprinting/33114348 zaic@slideshare.net(zaic) Cooper Parlor: Service Blueprinting zaic <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/blueprinting20140403-140403232055-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" />

Cooper Parlor: Service Blueprinting from Izac Ross

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0 SF Service Jam Day 2 /slideshow/sf-service-jam-day-2/32138583 bodystorm-140310134814-phpapp01
Presented at day 2 by Nick Remis and Izac Ross of the SF service jam]]>
Presented at day 2 by Nick Remis and Izac Ross of the SF service jam]]> Mon, 10 Mar 2014 13:48:14 GMT /slideshow/sf-service-jam-day-2/32138583 zaic@slideshare.net(zaic) SF Service Jam Day 2 zaic Presented at day 2 by Nick Remis and Izac Ross of the SF service jam <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bodystorm-140310134814-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presented at day 2 by Nick Remis and Izac Ross of the SF service jam

SF Service Jam Day 2 from Izac Ross

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0 SF Service Jam Day 1 Deck /zaic/sf-service-jam-day-1-deck pres1welcomeintrotoservice-140310134553-phpapp02
Presented at day 1 by Nick Remis and Izac Ross of the SF service jam]]>
Presented at day 1 by Nick Remis and Izac Ross of the SF service jam]]> Mon, 10 Mar 2014 13:45:53 GMT /zaic/sf-service-jam-day-1-deck zaic@slideshare.net(zaic) SF Service Jam Day 1 Deck zaic Presented at day 1 by Nick Remis and Izac Ross of the SF service jam <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pres1welcomeintrotoservice-140310134553-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presented at day 1 by Nick Remis and Izac Ross of the SF service jam

SF Service Jam Day 1 Deck from Izac Ross

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0 Using Service Blueprints to Create Holistic Multi-Channel Experience /slideshow/blueprinting/23252612 blueprinting-130620133646-phpapp02
This workshop was presented at IxDA NYC local event on Wednesday, June 19, 2013 at AppNexus, http://ixda-nyc-june19-es2.eventbrite.com/ Using Service Blueprints to Create Holistic Multi-Channel Experiences When working on multi-channel experiences that blend both digital and human-to-human interfaces, service blueprints allow interaction designers to look beyond the pixels and peer into the structures and systems of touchpoints that create the service experience. The process of discovering, designing, and weaving these touchpoints together is the core work and deliverable of service designers. Service blueprints embody the foundational concepts of service design and are a fundamental tool for clarifying the interactions between customers, digital touchpoints, employees, and 'backstage' activities (everything the customer does not see). During this 2.5 hour workshop, you will learn about the anatomy of services and how to use service blueprints in your design practice. You will create a service blueprint documenting an existing service encounter and identify new opportunities. Utilizing this blueprint, you will explore ways of manipulating aspects of service delivery to eliminate pain-points, improve the experience, and create new process efficiencies.]]>
This workshop was presented at IxDA NYC local event on Wednesday, June 19, 2013 at AppNexus, http://ixda-nyc-june19-es2.eventbrite.com/ Using Service Blueprints to Create Holistic Multi-Channel Experiences When working on multi-channel experiences that blend both digital and human-to-human interfaces, service blueprints allow interaction designers to look beyond the pixels and peer into the structures and systems of touchpoints that create the service experience. The process of discovering, designing, and weaving these touchpoints together is the core work and deliverable of service designers. Service blueprints embody the foundational concepts of service design and are a fundamental tool for clarifying the interactions between customers, digital touchpoints, employees, and 'backstage' activities (everything the customer does not see). During this 2.5 hour workshop, you will learn about the anatomy of services and how to use service blueprints in your design practice. You will create a service blueprint documenting an existing service encounter and identify new opportunities. Utilizing this blueprint, you will explore ways of manipulating aspects of service delivery to eliminate pain-points, improve the experience, and create new process efficiencies.]]> Thu, 20 Jun 2013 13:36:46 GMT /slideshow/blueprinting/23252612 zaic@slideshare.net(zaic) Using Service Blueprints to Create Holistic Multi-Channel Experience zaic This workshop was presented at IxDA NYC local event on Wednesday, June 19, 2013 at AppNexus, http://ixda-nyc-june19-es2.eventbrite.com/ Using Service Blueprints to Create Holistic Multi-Channel Experiences When working on multi-channel experiences that blend both digital and human-to-human interfaces, service blueprints allow interaction designers to look beyond the pixels and peer into the structures and systems of touchpoints that create the service experience. The process of discovering, designing, and weaving these touchpoints together is the core work and deliverable of service designers. Service blueprints embody the foundational concepts of service design and are a fundamental tool for clarifying the interactions between customers, digital touchpoints, employees, and 'backstage' activities (everything the customer does not see). During this 2.5 hour workshop, you will learn about the anatomy of services and how to use service blueprints in your design practice. You will create a service blueprint documenting an existing service encounter and identify new opportunities. Utilizing this blueprint, you will explore ways of manipulating aspects of service delivery to eliminate pain-points, improve the experience, and create new process efficiencies. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/blueprinting-130620133646-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This workshop was presented at IxDA NYC local event on Wednesday, June 19, 2013 at AppNexus, http://ixda-nyc-june19-es2.eventbrite.com/ Using Service Blueprints to Create Holistic Multi-Channel Experiences When working on multi-channel experiences that blend both digital and human-to-human interfaces, service blueprints allow interaction designers to look beyond the pixels and peer into the structures and systems of touchpoints that create the service experience. The process of discovering, designing, and weaving these touchpoints together is the core work and deliverable of service designers. Service blueprints embody the foundational concepts of service design and are a fundamental tool for clarifying the interactions between customers, digital touchpoints, employees, and 'backstage' activities (everything the customer does not see). During this 2.5 hour workshop, you will learn about the anatomy of services and how to use service blueprints in your design practice. You will create a service blueprint documenting an existing service encounter and identify new opportunities. Utilizing this blueprint, you will explore ways of manipulating aspects of service delivery to eliminate pain-points, improve the experience, and create new process efficiencies.

Using Service Blueprints to Create Holistic Multi-Channel Experience from Izac Ross

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0 Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences /slideshow/bodystorming/18753048 bodystorming-130413164454-phpapp02
�ݺ�ߣ deck from Liz Burow & Izac Ross's workshop at Lean UX NYC, April 13, 2013 In our knowledge-based economy, creating a good product isn’t the whole picture anymore. People expect great service. But what does that look like? What does it feel like? To create a dynamic and memorable service, businesses recognize the power of creating seamless experiences, rich with activities, environments, interactions, objects and users, from first encounter to lasting impression. The design profession is responding by finding new ways to overlap disciplines to build rich moments and interactions that in the end create emotive, authentic service experiences. The process of discovering, designing and weaving these touch points together is the core work and deliverable of service designers. In this interactive workshop, you will learn through ‘neckdown’ activities that will focus on using your body to enact what a service experience feels like and how to make it better. Emphasis will be placed on understanding the perform-ability of a service and not just it’s usability. What We’ll Do Together: You will be introduced to ‘service design’ methodologies and ‘body storming’ tools and will apply techniques through play, acting out the traits of the end-user by showing, not telling. Emphasis will be on trying to better understand how an end-user’s motivations, behaviors, beliefs and limitations can effect and direct a great service experience. The workshop will introduce personas and hypothetical scenarios as a jump-start to the body-storming activities. You will test your skills in collaborative groups and learn how to act out existing service experiences and improve upon them through additional skits. What you will learn: • Get more comfortable with ‘neck down’ thinking (using your body to test and learn) • A new technique to better empathize with the tangibles and intangibles of an end-user experience • Learn how to apply body storming to UX practices • Learn iterative methods to enact service experiences • Understand the key components to how services are composed.]]>
�ݺ�ߣ deck from Liz Burow & Izac Ross's workshop at Lean UX NYC, April 13, 2013 In our knowledge-based economy, creating a good product isn’t the whole picture anymore. People expect great service. But what does that look like? What does it feel like? To create a dynamic and memorable service, businesses recognize the power of creating seamless experiences, rich with activities, environments, interactions, objects and users, from first encounter to lasting impression. The design profession is responding by finding new ways to overlap disciplines to build rich moments and interactions that in the end create emotive, authentic service experiences. The process of discovering, designing and weaving these touch points together is the core work and deliverable of service designers. In this interactive workshop, you will learn through ‘neckdown’ activities that will focus on using your body to enact what a service experience feels like and how to make it better. Emphasis will be placed on understanding the perform-ability of a service and not just it’s usability. What We’ll Do Together: You will be introduced to ‘service design’ methodologies and ‘body storming’ tools and will apply techniques through play, acting out the traits of the end-user by showing, not telling. Emphasis will be on trying to better understand how an end-user’s motivations, behaviors, beliefs and limitations can effect and direct a great service experience. The workshop will introduce personas and hypothetical scenarios as a jump-start to the body-storming activities. You will test your skills in collaborative groups and learn how to act out existing service experiences and improve upon them through additional skits. What you will learn: • Get more comfortable with ‘neck down’ thinking (using your body to test and learn) • A new technique to better empathize with the tangibles and intangibles of an end-user experience • Learn how to apply body storming to UX practices • Learn iterative methods to enact service experiences • Understand the key components to how services are composed.]]> Sat, 13 Apr 2013 16:44:54 GMT /slideshow/bodystorming/18753048 zaic@slideshare.net(zaic) Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences zaic �ݺ�ߣ deck from Liz Burow & Izac Ross's workshop at Lean UX NYC, April 13, 2013 In our knowledge-based economy, creating a good product isn’t the whole picture anymore. People expect great service. But what does that look like? What does it feel like? To create a dynamic and memorable service, businesses recognize the power of creating seamless experiences, rich with activities, environments, interactions, objects and users, from first encounter to lasting impression. The design profession is responding by finding new ways to overlap disciplines to build rich moments and interactions that in the end create emotive, authentic service experiences. The process of discovering, designing and weaving these touch points together is the core work and deliverable of service designers. In this interactive workshop, you will learn through ‘neckdown’ activities that will focus on using your body to enact what a service experience feels like and how to make it better. Emphasis will be placed on understanding the perform-ability of a service and not just it’s usability. What We’ll Do Together: You will be introduced to ‘service design’ methodologies and ‘body storming’ tools and will apply techniques through play, acting out the traits of the end-user by showing, not telling. Emphasis will be on trying to better understand how an end-user’s motivations, behaviors, beliefs and limitations can effect and direct a great service experience. The workshop will introduce personas and hypothetical scenarios as a jump-start to the body-storming activities. You will test your skills in collaborative groups and learn how to act out existing service experiences and improve upon them through additional skits. What you will learn: • Get more comfortable with ‘neck down’ thinking (using your body to test and learn) • A new technique to better empathize with the tangibles and intangibles of an end-user experience • Learn how to apply body storming to UX practices • Learn iterative methods to enact service experiences • Understand the key components to how services are composed. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bodystorming-130413164454-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> �ݺ�ߣ deck from Liz Burow & Izac Ross's workshop at Lean UX NYC, April 13, 2013 In our knowledge-based economy, creating a good product isn’t the whole picture anymore. People expect great service. But what does that look like? What does it feel like? To create a dynamic and memorable service, businesses recognize the power of creating seamless experiences, rich with activities, environments, interactions, objects and users, from first encounter to lasting impression. The design profession is responding by finding new ways to overlap disciplines to build rich moments and interactions that in the end create emotive, authentic service experiences. The process of discovering, designing and weaving these touch points together is the core work and deliverable of service designers. In this interactive workshop, you will learn through ‘neckdown’ activities that will focus on using your body to enact what a service experience feels like and how to make it better. Emphasis will be placed on understanding the perform-ability of a service and not just it’s usability. What We’ll Do Together: You will be introduced to ‘service design’ methodologies and ‘body storming’ tools and will apply techniques through play, acting out the traits of the end-user by showing, not telling. Emphasis will be on trying to better understand how an end-user’s motivations, behaviors, beliefs and limitations can effect and direct a great service experience. The workshop will introduce personas and hypothetical scenarios as a jump-start to the body-storming activities. You will test your skills in collaborative groups and learn how to act out existing service experiences and improve upon them through additional skits. What you will learn: • Get more comfortable with ‘neck down’ thinking (using your body to test and learn) • A new technique to better empathize with the tangibles and intangibles of an end-user experience • Learn how to apply body storming to UX practices • Learn iterative methods to enact service experiences • Understand the key components to how services are composed.

Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences from Izac Ross

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0 Workshop: Using Service Blueprinting to Evolve Services /slideshow/workshop-using-service-blueprinting-to-evolve-services/16793254 blueprinting20130221-130226210913-phpapp02
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]]> Tue, 26 Feb 2013 21:09:12 GMT /slideshow/workshop-using-service-blueprinting-to-evolve-services/16793254 zaic@slideshare.net(zaic) Workshop: Using Service Blueprinting to Evolve Services zaic <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/blueprinting20130221-130226210913-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Workshop: Using Service Blueprinting to Evolve Services from Izac Ross

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0 https://cdn.slidesharecdn.com/profile-photo-zaic-48x48.jpg?cb=1522827705 Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses. My Specialties include: >> Service Design >> Design & Business Strategy >> Interaction Design >> Design Research Regularly speak and teach about: >> Service Research >> Experience Prototyping >> Service Design Connecting >> Service Blueprinting and Customer Journey Development >> Narrative as a design tool www.izacross.com https://cdn.slidesharecdn.com/ss_thumbnails/narrativeasprototype-141103183150-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/narrative-as-prototype-41077846/41077846 Narrative as Prototype https://cdn.slidesharecdn.com/ss_thumbnails/blueprinting20140403-140403232055-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cooper-parlor-service-blueprinting/33114348 Cooper Parlor: Service... https://cdn.slidesharecdn.com/ss_thumbnails/bodystorm-140310134814-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/sf-service-jam-day-2/32138583 SF Service Jam Day 2