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Organization / Workplace
India India
Occupation
Customer Relations
About
• Assisting in post sales operation, making CRM and billing related MIS. Generating reports like Labor reports, possessions reports, pendency reports, post handover customer feedback reports., Complaint tracker
• Directly interacting with customers and resolving issues related to pre and post possession. Responsible for escalating issues as per the matrix
• Initiate process improvements by identifying service delivery gaps, offer solutions and implement ideas to enhance services
• Handling sensitive customer issues and important employee matters.
• Implementing processes for improving the customer relationship and loyalty
• Maintaining customer commercial data
• Preparing v...
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