Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures.
Make reminder calls to clients & Meets agency participatory expectation.
Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge
Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
Directly coordinating with vendors with project updates
Co