ºÝºÝߣ

Bangladesh, Dhaka Bangladesh

Experienced transformation and customer experience professional

Telecom / Mobile

Professional focused on results with almost 13 years experience in telcom industry with grameenphone (45M+ subscriber base) and in manufacturing industry with Rahimafrooz. Extensive experience in mapping, redesign, implementation and control of processes. Success in review, propose and implement process performance indicators (KPI's / SLA). Assertiveness in mapping and definition of strategic processes for the organization. Identification of critical points (root cause) and development impact and solution matrix, process performance dashboard, development of policies, standards and procedures manuals. Promoting change management and continuous improvement of processes using quality tools...