Process Improvement Consultant with experience in areas such as distribution, operations, customer service, administration, marketing and communications. Primary markets served include, utilities, telecommunication, Chambers of Commerce, governmental entities and non-profit organizations.
Thorough understanding of all customer facing processes for utility (electric, natural and propane gas, water, wastewater) and telecommunication (cable, Internet and phone).
Senior Examiner for Malcom Baldrige National Quality Award (MBNQA) in 2011, 2012, 2013 MBNQA Board Examiner for 2008, 2009, 2010. Participated in Collaborative Assessment in 2013.
Panel of Judges for Tennessee Center for Performa...