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Pune Area, India India

Technical Leader at Symantec

Electronics / Computer Hardware

Symantec Software Pvt Ltd ( Technical Team leader) • Handling team of 16 members. • Creating workload reports of team |Schedule work for Engineers | Set Plan of Action | Proactive calls with customers | Giving workarounds on Non supported products. • Manage Aged cases and reduce backlogs | CSAT is the main factor • Ability to handle irate customers. • Backup and disaster recovery issues for Vmware, Oracle, sql, Linux, Deduplication..