1- Monitoring the call center agents` performance over the phone according to the monthly statistical sample size.
2- Tracking errors, reporting the most common problems to take corrective actions reaching to follow up on the cases to ensure that the right actions were taken according to QA standards.
3- Attend and passing the assessment that measures QA specialist qualification, knowledge, Quality basics and being qualified for calibration Approach
4-Committed to improve Quality Results and dedicated CC Teams performance
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