Project Manager and Business Analyst with extensive experience in the Telecommunications industry (Fixed, Mobile and Data).
Direct experience in
• Program Management
• Project Management
• Business Analysis (End to End)
• Business Process Analysis and Process Mapping
• Business Process Re-engineering
• PMBOK
• System Training
• Data Warehousing
• Business Intelligence
• Customer Relationship Management (CRM)
• RFP Workshops and Documentation
• Stakeholder Management
• Mobile Billing, Postpaid and Prepaid
• Customer Service
• Software Testing- System Integration Testing, User Acceptance Testing