I’m a Professional with wide experience in Project Management, Telecommunications, Customer Services, Services Operation, Outsourcing and IT, working in National and International companies including regional role and responsibilities.
I also have a strong orientation to quality methodologies, process optimization, budget optimization and planning & control.
Strong background in Contact Center Solutions, Call Center Operation Management, Project Management in Telecommunications, IT, Outsourcing and Data Center.
The scope of my experience includes more that 15 years in people management, building and leading successfully team oriented to results and the customer satisfaction. Motivat...