An expert in business solution development & benefits identification with a focus on enterprise strategy. Demonstrated leadership in business consulting, transformation, solutions architecture & project management, including advanced engineering software design. Led the design & delivery of innovative leading edge CRM, Web, IVR & CTI integrations. Skilled in professional services and pre-sales, & creating innovative implementation strategies. Started and sold two technology businesses. Industry experience includes Utilities, Financial Services, Media, Telecommunications & Chemicals.
Expertise includes:
• Customer Operations & Consulting
• Customer Experience Inn...