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Johannesburg Area, South Africa South Africa

Head of Call Centre Partners - Liberty Emerging Consumer Markets Direct

Finance / Banking / Insurance

An experienced call centre management consultant with over 15 years experience call centres from inbound service desks to outbound telemarketing. Experience includes the design, set up, project management, operations and management of outbound call centres as well as inbound customer service desks. Have driven the strategic design, project management, implementation and operations of various training call centres for major clients in the insurance industry and has consulted to the industry on various call centre projects.