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	Innovative, profit oriented General Manager with demonstrated success in improving customer relationship increasing revenues, achieving cost reduction & improving customer satisfaction over a career span of 18+ years across Telecom, Banking and NBFC sector.

	Managed relationship for:

o	HNI base of – 20K with Revenue of 35 Million
o	Corporate base of – 30K with revenue of 10 Million  

	Grass root level experience of managing customer’s has helped in offering striking success in improving customer satisfaction, reducing churn and increasing revenue.

	Ability to connect analysis with actions & devise continuous process improvements to exceed customer expectations.

	Ma

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