Sian Townsend
Personal Information
Organization / Workplace
San Francisco Bay Area, California United States
Occupation
Director of Research at Intercom
Industry
Technology / Software / Internet
Website
About
:: 12+ years leading user research for digital products used by millions of people around the world including Google Maps, Google Mobile Search, Google Wallet, and Google Offers.
:: Led research to completely redesign Google Maps worldwide (2012-2014)
:: Conducted motion design research for the launch of Material Design at Google I/O 2014
:: Extensive mobile, tablet and desktop user research experience
:: Strong international research experience: Europe, Asia, Africa, USA
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