Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area, Minnesota United States
Occupation
Manager, Helpdesk and End User Support
Industry
Technology / Software / Internet
Website
About
Responsible for end user support delivery for all external customers, leading a team of support analysts.
Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures.
Establish and deliver training, documentation, and project management for new products and functionality.
Contact Details
