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01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

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Customer Experience Professionals Association
Customer Experience Professionals Association

AI ja robotiikka – asiakaskokemusta kasvattamassa? Sirte Pihlaja Toiminnanjohtaja / CEO, Customer Experience Optimiser, CCXP CXPA Finland / Shirute

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AI JA ROBOTIIKKA ASIAKASKOKEMUSTA KASVATTAMASSA! Sirte Pihlaja! 7.6.2017!
© Shirute Ltd. Confidential.! SINGULARITY! ”Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold.”! ! - Ray Kurtzweil, Futurist! @sirteace!
”Without oversight, A.I. could be an existential threat: we are summoning the demon.”! ! - Elon Musk, Entrepreneur! ! @sirteace!
“I think the development of full artificial intelligence could spell the end of the human race.” ! ! -! - Stephen Hawking, Theoretical physicist, cosmologist! ! ”A.I. is potentially more dangerous than a nuclear catastrophe.”! ! - Bill Gates, Co-founder, Microso"! @sirteace!
© Shirute Ltd. Confidential.! OTSIKKO! Alice, Bob, Eve! ! ”We need to collectively re-value what is important to us.”! ! - Barack Obama, Former U.S. President! ! @sirteace!
© Shirute Ltd. Confidential.! AI Winning Humans - At Our Own Games! DeepMind AlphaGo! ! •! first computer program to defeat a professional human Go player three- time European champion Fan Hui (October 2015)! •! first program to defeat the Go world champion Lee Sodel (March 2016)! •! AlphaGo won all 60 games online against top Go players in China, Japan, and Korea (January 2017)! Libratus ! ! •! A.I. program showed that it could blu" by crushing top poker players at Texas Hold ‘Em (January 2017)! ! ! @sirteace!
Artificial Intelligence & Augmented Intelligence! •! Amazon Alexa! •! Apple Siri! •! Google Assistant! •! Microso# Cortana! •! Salesforce Einstein! •! IBM Watson!
© Shirute Ltd. Confidential.! JARVIS AI! ”A"er a year of coding, here’s Jarvis.”! ! - Marc Zuckerberg, Co-founder, Facebook! @sirteace!
© Shirute Ltd. Confidential.!© Shirute Ltd. Confidential. AI Goes Twitter!
© Shirute Ltd. Confidential.!© Shirute Ltd. Confidential. Deep learning systems ! @sirteace!
Chatbots! @sirteace!
01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja
© Shirute Ltd. Confidential.! AI + EQ = ULTIMATE CX?! @sirteace! (CC)EdIvanushkin!
”People are building deep relationships with these things, yet they're not built with any emotional intelligence. If they're doing this anyhow, we'd better respond to it.”! ! - Rana El Kaliouby, CEO, A#ectiva! ! @sirteace!
© Shirute Ltd. Confidential.! A"ective Computing & Emotional Intelligence (EQ)! @sirteace!
© Shirute Ltd. Confidential.! ROBOPIN!
@sirteace! Get ready to have your mind read and like it.!
!!!!!!!!!!!!!! SIRTE PIHLAJA! CEO, Customer Experience Optimiser, CCXP, LEGO® Serious Play® Facilitator! GSM: +358 50 5700 190! Email: sirte.pihlaja@shirute.com! Twitter: @sirteace! KIITOS.! ©10ch!

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01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

  • 1. AI JA ROBOTIIKKA ASIAKASKOKEMUSTA KASVATTAMASSA! Sirte Pihlaja! 7.6.2017!
  • 2. © Shirute Ltd. Confidential.! SINGULARITY! ”Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold.”! ! - Ray Kurtzweil, Futurist! @sirteace!
  • 3. ”Without oversight, A.I. could be an existential threat: we are summoning the demon.”! ! - Elon Musk, Entrepreneur! ! @sirteace!
  • 4. “I think the development of full artificial intelligence could spell the end of the human race.” ! ! -! - Stephen Hawking, Theoretical physicist, cosmologist! ! ”A.I. is potentially more dangerous than a nuclear catastrophe.”! ! - Bill Gates, Co-founder, Microso"! @sirteace!
  • 5. © Shirute Ltd. Confidential.! OTSIKKO! Alice, Bob, Eve! ! ”We need to collectively re-value what is important to us.”! ! - Barack Obama, Former U.S. President! ! @sirteace!
  • 6. © Shirute Ltd. Confidential.! AI Winning Humans - At Our Own Games! DeepMind AlphaGo! ! •! first computer program to defeat a professional human Go player three- time European champion Fan Hui (October 2015)! •! first program to defeat the Go world champion Lee Sodel (March 2016)! •! AlphaGo won all 60 games online against top Go players in China, Japan, and Korea (January 2017)! Libratus ! ! •! A.I. program showed that it could blu" by crushing top poker players at Texas Hold ‘Em (January 2017)! ! ! @sirteace!
  • 7. Artificial Intelligence & Augmented Intelligence! •! Amazon Alexa! •! Apple Siri! •! Google Assistant! •! Microso# Cortana! •! Salesforce Einstein! •! IBM Watson!
  • 8. © Shirute Ltd. Confidential.! JARVIS AI! ”A"er a year of coding, here’s Jarvis.”! ! - Marc Zuckerberg, Co-founder, Facebook! @sirteace!
  • 9. © Shirute Ltd. Confidential.!© Shirute Ltd. Confidential. AI Goes Twitter!
  • 10. © Shirute Ltd. Confidential.!© Shirute Ltd. Confidential. Deep learning systems ! @sirteace!
  • 13. © Shirute Ltd. Confidential.! AI + EQ = ULTIMATE CX?! @sirteace! (CC)EdIvanushkin!
  • 14. ”People are building deep relationships with these things, yet they're not built with any emotional intelligence. If they're doing this anyhow, we'd better respond to it.”! ! - Rana El Kaliouby, CEO, A#ectiva! ! @sirteace!
  • 15. © Shirute Ltd. Confidential.! A"ective Computing & Emotional Intelligence (EQ)! @sirteace!
  • 16. © Shirute Ltd. Confidential.! ROBOPIN!
  • 17. @sirteace! Get ready to have your mind read and like it.!
  • 18. !!!!!!!!!!!!!! SIRTE PIHLAJA! CEO, Customer Experience Optimiser, CCXP, LEGO® Serious Play® Facilitator! GSM: +358 50 5700 190! Email: sirte.pihlaja@shirute.com! Twitter: @sirteace! KIITOS.! ©10ch!