01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

Aug 28, 20170 likes277 views

Customer Experience Professionals Association

AI ja robotiikka – asiakaskokemusta kasvattamassa? Sirte Pihlaja Toiminnanjohtaja / CEO, Customer Experience Optimiser, CCXP CXPA Finland / Shirute

AI JA ROBOTIIKKA
ASIAKASKOKEMUSTA KASVATTAMASSA!
Sirte Pihlaja!
7.6.2017!

© Shirute Ltd. Confidential.!
SINGULARITY!
”Artificial intelligence will
reach human levels by
around 2029. Follow that out
further to, say, 2045, we will
have multiplied the
intelligence, the human
biological machine
intelligence of our
civilization a billion-fold.”!
!
- Ray Kurtzweil, Futurist!
@sirteace!

”Without oversight,
A.I. could be an
existential threat:
we are summoning
the demon.”!
!
- Elon Musk, Entrepreneur!
!
@sirteace!

“I think the development of full artificial intelligence
could spell the end of the human race.” !
!
-! - Stephen Hawking, Theoretical physicist, cosmologist!
!
”A.I. is potentially more dangerous than
a nuclear catastrophe.”!
!
- Bill Gates, Co-founder, Microso"!
@sirteace!

© Shirute Ltd. Confidential.!
OTSIKKO!
Alice, Bob, Eve!
!
”We need to collectively
re-value what is
important to us.”!
!
- Barack Obama,
Former U.S. President!
!
@sirteace!

© Shirute Ltd. Confidential.!
AI Winning Humans - At Our Own Games!
DeepMind AlphaGo!
!
•! first computer program to defeat
a professional human Go player three-
time European champion Fan Hui
(October 2015)!
•! first program to defeat the Go world
champion Lee Sodel (March 2016)!
•! AlphaGo won all 60 games online
against top Go players in China, Japan,
and Korea (January 2017)!
Libratus !
!
•! A.I. program showed that it could blu"
by crushing top poker players at Texas
Hold ‘Em (January 2017)!
!
! @sirteace!

Artificial Intelligence &
Augmented Intelligence!
•! Amazon Alexa!
•! Apple Siri!
•! Google Assistant!
•! Microso# Cortana!
•! Salesforce Einstein!
•! IBM Watson!

© Shirute Ltd. Confidential.!
JARVIS AI!
”A"er a year of
coding, here’s
Jarvis.”!
!
- Marc Zuckerberg,
Co-founder, Facebook!
@sirteace!

© Shirute Ltd. Confidential.!© Shirute Ltd. Confidential.
AI Goes Twitter!

© Shirute Ltd. Confidential.!© Shirute Ltd. Confidential.
Deep learning systems !
@sirteace!

01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

© Shirute Ltd. Confidential.!
AI + EQ =
ULTIMATE
CX?!
@sirteace!
(CC)EdIvanushkin!

”People are building deep
relationships with these things,
yet they're not built with any
emotional intelligence. If they're
doing this anyhow, we'd better
respond to it.”!
!
- Rana El Kaliouby, CEO, A#ectiva!
!
@sirteace!

© Shirute Ltd. Confidential.!
A"ective Computing &
Emotional Intelligence (EQ)!
@sirteace!

@sirteace!
Get ready to have your mind read and like it.!

!!!!!!!!!!!!!!
SIRTE PIHLAJA!
CEO, Customer Experience Optimiser, CCXP, LEGO® Serious Play® Facilitator!
GSM: +358 50 5700 190!
Email: sirte.pihlaja@shirute.com!
Twitter: @sirteace!
KIITOS.!
©10ch!

This document discusses using pop culture references like a zombie apocalypse to teach data literacy skills. It outlines steps taken to analyze and visualize US pig farm data to determine where pigs are located that could help humans survive a zombie outbreak. These steps include obtaining pig farm location and quantity data from the National Agricultural Statistics Service, processing the data in ArcMap to map it using different classification methods, and visualizing the results in maps showing factors like number of pigs per county, farms with pigs per square mile, and pigs per person. The goal is to both engage students and demonstrate how data can be analyzed and represented in different ways to tell different stories or draw different conclusions.

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Artificial intelligence poses an existential threat to humanity if not developed carefully. Tim Urban's article discusses how AI is progressing from narrow to general to super intelligence. Super intelligence could be many times smarter than humans and is difficult to control or predict. Once developed, it could trigger an intelligence explosion that rapidly self-improves and endangers humanity if its goals are not properly aligned with human values. The future of AI is uncertain but it will vastly transform society and either result in human immortality or extinction depending on how it is guided.

UX the almost foreseeable future finalVladislav Korobov

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The document outlines how emerging technologies will lead to major changes in society and the economy over the next 20 years. It discusses how the internet will become aware of the physical world through advances like 5G, IoT, AI and mixed reality. While this brings opportunities, it also risks privacy issues if data is centralized. The document argues that designers have an important role in shaping the future by empowering individuals through design principles like transparency, individuality and ethics. The future described involves distributed systems like blockchain-verified cooperatives and universal basic income from behavioral data markets.

Shapes of 21st Century StoriesErika Ilves

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What Should We Be Arguing About? Drew Endy

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�ݺ�ߣs from guest lecture by Drew Endy given at the Cold Spring Harbor Laboratories 2017 Synthetic Biology Course. The slides reprise what's happened in synthetic biology over the past 15 years (using parochial examples) and then poses two questions -- what's most needed (to advance synthetic biology over the next 10-15 years)? And, why? I.e., to what ends? Students were challenged to imagine what five new truths for synthetic biology would they write, if they were writing such an article themselves, today.

Communication Power and the Social IntranetGordon Ross

��

Presented at IntraTeam Event 2013 - Copenhagen - March 7, 2013 Power has been an underdeveloped concept in the rhetoric surrounding the use of many-to-many intranets. Expressions like "liberation" and "enhanced collaboration" and "freedom" are common in marketing, but is this really the case? How does power really work on the social intranet? Who is in control? What are the opportunities of this new model? What are the risks? Does the social intranet make employees more or less powerful? Using ideas developed by communications philosopher Manuel Castells, Gordon introduces how leaders and managers can understand network power inside of their organizations, and identify both opportunities and risks

Reinventing Survival: A Keynote from ETech 2019Jane McGonigal

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The Digital Paradox: Finding the BalanceWorldFuture2015

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This document discusses perspectives on the development of artificial intelligence and an increasingly digital society. It presents quotes from experts like Hawking, Musk, and Gates expressing concerns about existential risks from advanced AI. The document also notes debates around whether robots will displace human workers and control societies. Three potential scenarios for an all-digital future are presented: robots take over, humans augment themselves with technology to become "cyborgs," or humans maintain control. The conclusion is that the future depends on what kind of future we work to achieve.

NYU Infographics Class Webinar May 2014Randy Krum

��

Custom webinar presentation for the Infographics class at NYU in May 2014. Covering the most effective uses of data visualization and infographics for delivering a message. Online infographics are used for marketing purposes and are the most visible and recognized category of infographics. However, businesses are also using infographics to visualize budgets, marketing strategies, business plans, sales presentations, Board Meeting presentations, annual reports, consumer research statistics and as visual explanations of their products and services to customers. Major topics included: - The Science of Infographics - Online Marketing Infographics - Internal Confidential Infographics - Infographic Resumes - Data Visualization Design Tips - Software applications and website design tools

The Guardian AvatarMartin Geddes

��

Smart life 3.0Dr. Kim (Kyllesbech Larsen)

��

Fighting Fake NewsBrian Housand

��

Dr. Brian Housand presented on the challenges of fake news and how to teach critical thinking in a post-truth world. He discussed how people are woefully unprepared to discern real from fake news online due to challenges like speed versus accuracy, information overload, and a crisis of authenticity. However, with tools like fact-checking multiple sources, considering an author's credentials and biases, and maintaining an open yet skeptical mindset, people can overcome their own biases to separate facts from fiction.

Digital Marketing - introduction - a new marketing modelTom Fleerackers

��

This document discusses how digital technology is shaping marketing in three main ways: 1) Digital technology has made customer data and behaviors more readily available, but also more complex, requiring marketers to develop new strategies to understand customers. 2) It has disrupted traditional marketing models by introducing new digital marketing channels like native advertising, push notifications, and social media. This has caused marketing budgets to shift away from traditional channels. 3) Perhaps most significantly, digital technology is turning people into "digital humans" by constantly connecting them to information and each other online. This is fundamentally changing societal behaviors and expectations in ways that continue to impact marketing.

Singularity Salon TalkJamais Cascio

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Can the Next Steve Jobs be BrazilianBenjamin Joffe

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Imagination for BIMA Hair of the Dog SXSW 2017 ImaginationGlobal2017

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Ai Ethicssparks & honey

��

The Future of Humanity Through our interaction with machines, we develop emotional, human expectations of them. Alexa, for example, comes alive when we speak with it. AI is and will be a representation of its cultural context, the values and ethics we apply to one another as humans. This machinery is eerily familiar as it mirrors us, and eventually becomes even smarter than us mere mortals. We’re programming its advantages based on how we see ourselves and the world around us, and we’re doing this at an incredible pace. This shift is pervading culture from our perceptions of beauty and aesthetics to how we interact with one another – and our AI. Infused with technology, we’re asking: what does it means to be human? Our report examines: • The evolution of our empathy from humans to animals and robots • How we treat AI in its infancy like we do a child, allowing it space to grow • The spectrum of our emotional comfort in a world embracing AI • The cultural contexts fueling AI biases, such as gender stereotypes, that drive the direction of AI • How we place an innate trust in machines, more than we do one another Methodology For this report, sparks & honey conducted US-focused research on the future of AI. Together with Heartbeat AI Technologies, we examined the emotional sentiment (feeling and emotions) around artificial intelligence in a Heartbeat AI Pulse Survey of 150 people in the US. Tapping into our Influencer Advisory Board and proprietary cultural intelligence system, we combed through thousands of signals to build a vision of the future of AI. We also interviewed leading experts in the field of artificial intelligence.

Can AI compete with a smile?Nicola Strong

��

Nicola Strong presented on whether AI can compete with a human smile. The document discussed how robots like Pepper are being used in customer service and hospitality. A smile builds trust between humans and machines. Researchers are developing more emotive robots and virtual assistants with personalities. The future may see AI and robots smiling back at humans, but building trust will require more than just visual cues.

SophiaAydan Muhammadi

��

This document summarizes key aspects of artificial intelligence and discusses perspectives on its development and impact. It describes what AI is, provides examples of current AI applications, and introduces Sophia, a humanoid robot granted citizenship in Saudi Arabia. Both opportunities and risks of advanced AI are discussed, with Elon Musk expressing concern that uncontrolled AI evolution could threaten humanity, while Mark Zuckerberg is more optimistic if AI is developed with safety and benevolence in mind. Different views among experts are noted.

Artificial intelligence — creator, operator and destroyer, story of brahma, v...Yogesh Malik

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Cognizant Making AI Real with MicrosoftSteve Lennon

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1) The document discusses Howard Gardner's theory of multiple intelligences and how combining human and artificial intelligences could lead to "hyper-intelligences." 2) It examines challenges around developing general artificial intelligence and ensuring AI is developed and applied safely, ethically and for the benefit of humanity. 3) The document outlines a partnership between Cognizant and Microsoft to jointly develop and apply cognitive services and artificial intelligence.

Fake News 8-10.pptxAine42

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This lesson plan introduces students ages 8-10 to the concepts of fake news, misinformation, and disinformation. It defines these terms and explains how to identify them using fact-checking and critical thinking. The lesson includes examples of true and false statements for students to evaluate. It emphasizes the importance of thinking carefully before believing or sharing information online or in other media.

Everyone Is an Analyst and Data Is Everywhere, But Research Has Never Been Ne...MRAMidAtlanticChapter

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Presentation slides from the MRA Mid-Atlantic 2015 Spring Symposium: David Boyle, EVP Insight at BBC Worldwide Most of our life is digital, and the rest is being wired to the Internet at an astounding rate. We don't need to wait for the remaining few things in our life to be connected to the Internet to see that data is everywhere and that nobody can avoid coming across it, interpreting it and drawing conclusions from it. What role is there for research, when it's competing against bigger data sets that are faster and cheaper to generate and that are available at people's fingertips? I'll argue that good old fashioned consumer research has never been more needed. And that by taking a few tips from the new world, it can be transformed into something bigger impact and lower cost than it's ever been.

Singularity - fiction or future?Jia Chai Low

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01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

1. AI JA ROBOTIIKKA ASIAKASKOKEMUSTA KASVATTAMASSA! Sirte Pihlaja! 7.6.2017!

2. © Shirute Ltd. Confidential.! SINGULARITY! ”Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold.”! ! - Ray Kurtzweil, Futurist! @sirteace!

3. ”Without oversight, A.I. could be an existential threat: we are summoning the demon.”! ! - Elon Musk, Entrepreneur! ! @sirteace!

4. “I think the development of full artificial intelligence could spell the end of the human race.” ! ! -! - Stephen Hawking, Theoretical physicist, cosmologist! ! ”A.I. is potentially more dangerous than a nuclear catastrophe.”! ! - Bill Gates, Co-founder, Microso"! @sirteace!

5. © Shirute Ltd. Confidential.! OTSIKKO! Alice, Bob, Eve! ! ”We need to collectively re-value what is important to us.”! ! - Barack Obama, Former U.S. President! ! @sirteace!

6. © Shirute Ltd. Confidential.! AI Winning Humans - At Our Own Games! DeepMind AlphaGo! ! •! first computer program to defeat a professional human Go player three- time European champion Fan Hui (October 2015)! •! first program to defeat the Go world champion Lee Sodel (March 2016)! •! AlphaGo won all 60 games online against top Go players in China, Japan, and Korea (January 2017)! Libratus ! ! •! A.I. program showed that it could blu" by crushing top poker players at Texas Hold ‘Em (January 2017)! ! ! @sirteace!

7. Artificial Intelligence & Augmented Intelligence! •! Amazon Alexa! •! Apple Siri! •! Google Assistant! •! Microso# Cortana! •! Salesforce Einstein! •! IBM Watson!

8. © Shirute Ltd. Confidential.! JARVIS AI! ”A"er a year of coding, here’s Jarvis.”! ! - Marc Zuckerberg, Co-founder, Facebook! @sirteace!

11. Chatbots! @sirteace!

14. ”People are building deep relationships with these things, yet they're not built with any emotional intelligence. If they're doing this anyhow, we'd better respond to it.”! ! - Rana El Kaliouby, CEO, A#ectiva! ! @sirteace!

17. @sirteace! Get ready to have your mind read and like it.!

18. !!!!!!!!!!!!!! SIRTE PIHLAJA! CEO, Customer Experience Optimiser, CCXP, LEGO® Serious Play® Facilitator! GSM: +358 50 5700 190! Email: sirte.pihlaja@shirute.com! Twitter: @sirteace! KIITOS.! ©10ch!

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01 CXPA Elisa - AI Robotiikka Tunneäly & Tekoäly - Shirute - Sirte Pihlaja

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