7 ways to manage customers from your phone
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This presentation covers 7 ways you can help yourself be more mobile while *enhancing* your service to your prospects or customers. Whether you are in Sales, Customer Success, or Support, these tips can make you more productive and your life a lot more enjoyable.
7 ways to manage customers from your phone
- 1. 7 Ways to Manage Customers from Your Phone Starting soon…
- 2. Brian Murray VP Customer Experience • Deloitte Consultant • Yammer CSM • Yammer Product • Cotap CX
- 3. Poll: Which is easier to live without? Smartphone Computer
- 4. 0% 5% 10% 15% 20% 25% 2010 2011 2012 2013 Desktop Mobile Going Mobile
- 8. LIKE A BOSS
- 9. Please take out your phones.
- 10. Tiny.cc/7Tips
- 11. 7 Ways to Manage Customers from your Phone
- 12. 1. Know Your Customer RefreshLinkedIn
- 13. 2. Save Time On Scheduling Pick.co
- 14. 3. Run Efficient Meetings Do.com
- 15. 4. Don’t Drop the Ball TrelloCaptio
- 16. 5. Make Things Easy & Obvious Skitch
- 17. 6. Be Available and Responsive
- 18. 7. Know Who Needs Help Totango
- 19. 7 Ways to Manage Customers from your Phone 1. Know your customer. Refresh & LinkedIn 2. Save time on scheduling. Pick 3. Run effective meetings. Do 4. Don’t drop the ball. Captio & Trello 5. Make things easy and obvious. Skitch 6. Be available and responsive. Cotap 7. Know who needs help. Totango
- 20. Questions?
- 21. Cotap is a secure, mobile messaging app for coworkers that enables fast and easy communication.