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Agile NYC 9_5_2018

Andrea Chiou
Andrea Chiou

A 40 minute quick introduction to using a few clean questions to elicit positive states for your teams, and reveal things that would amplify their effectiveness. Presented at Agile NYC 2018

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A G I L E D AY N Y C S E P T 5 , 2 0 1 8 M A K I N G T H E M O S T O F ( A N D M A G N I F Y I N G ) T H E W I S D O M O F T H E T E A M U S I N G C L E A N L A N G U A G E
Andrea Chiou, Clean Coach Connections At Work, LLC @andreachiou andrea@connections-at-work.com
Inventor of Clean Language, Psychotherapist Success with PTSD patients Maori, from New Zealand, rich with a tradition of listening !3 D AV I D G R O V E 1 9 5 1 - 2 0 0 8 Find out whats not there, that needs to be there, for what is there, to make sense David Grove
C A I T L I N WA L K E R !4 Learn more about her work here: www.cleanagilecoaching.com/recordings www.trainingattention.co.uk Clean Questions should be thought of less as questions and more as pointers that train attention to particular aspects of the other persons mental model. Asking these kinds of questions stimulates curiosity and forces us out of the drama triangle, because they stop us from putting in our own beliefs and interpretations acting as 鍖lters so we actually 鍖nd out what the other person means.
E X E R C I S E !5
Where is ? Whereabouts is ? What kind of ? Anything else about ? A F E W C L E A N Q U E S T I O N S Get Attributes Get a location Helpful Hints: Use And before the question. Stay curious and take your time.
S T E P S T O L E A R N I N G H O W T O B E C L E A N Remember the words your partner is using. Quiet your urge to respond from your perspective (hard!) Accept and extend their thinking with questions. Youll also get to enhance your model of their model. (right, they are not the same!) Step 1: Listen, paying exquisite attention, remembering their words. Step 2: Repeat a bit of what you remembered, in a pause. Step 3: Add to Step 2 by asking a clean question of a word or phrase they used. !7
W H E N Y O U A R E W O R K I N G AT Y O U R B E S T, T H AT S L I K E W H AT ? !8
FOR THIS TO GO AS YOU WOULD LIKE, IT WOULD BE LIKE WHAT ? (what would you see or hear if it was going really well) FOR IT TO BE LIKE THAT , YOU WOULD LIKE TO BE LIKE WHAT ? (what would anyone else see or hear if you were being just the way youll like) WHAT SUPPORT OR RESOURCES WILL YOU NEED ? C L E A N S E T U P E X E R C I S E !9
!10 C L E A N F E E D B A C K E X E R C I S E
!11
Location Questions Where is ? Whereabouts is ? Attribute Questions What kind of ? Anything else about ? Moving Time Forward Then what happens? What happens next ? Moving Time Backwards What happens just before ? Where could come from ? Use these a lot!!!!! Metaphor And thats like what? C L E A N Q U E S T I O N S
W H Y I S C L E A N L A N G U A G E B I A S F R E E ? Contains no content from the coach/listener/questioner Has a speci鍖c structure What kind of ? or Anything else ? Uses the exact word or words of the person you are facilitating to 鍖ll in the in each question. Allows for zooming out and in. Keeps the focus person in their current thinking space, not on questioner. Reveals more about what they observed, experienced and perhaps also what some of the values and beliefs are behind their words. Is bias free, but not in鍖uence free - because we are training the other persons attention to a different place !13
S P E C I F I C I T E X A M P L E S !14 Business Case Studies Outcome Facilitation Story Elaboration Hiring Interviews Sales Culture Change Listening to Customer http://bit.ly/BusinessCaseStudies http://bit.ly/15FOTO http://bit.ly/CleanStories http://bit.ly/Listen4meta4 http://bit.ly/CleanSales http://bit.ly/acleancultureshift http://bit.ly/ListenToCustomer
W H AT C A N Y O U D O N O W ? Notice when you are wondering about what someone means. Imagine how you could use the clean questions to get clarification. Use one or two questions casually here and there. For more than casual use: Practice with someone who knows you are doing it intentionally. Anything more than one or two casual questions in a row in every day conversation, best to ask permission and be ok with a No. Its ok if people dont want to answer a question. This applies to work and non-work settings. Weve covered a small number of the Clean Language tools, its underlying values and methods for teams and coaches. There are options for learning more, including training, both on-line and in person, as well as self-study. !15
R E S O U R C E S !16 Connections-At-Work, LLC andrea@connections-at-work.com @andreachiou andrea@connections-at-work.com adaptivecollaboration.com/books-i-recommend/Books and blog posts: #cleanlanguage #cleanforteamsTwitter: Clean Language And Agile Systemic Modeling/Clean for Teams Open Discussion Facebook Groups: leanpub.com/whoisusingcleanBook: www.cleanagilecoaching.comMy vision for Clean and IT Connect with me : I do offer in person and on-line training.
T H A N K Y O U F O R PA RT I C I PAT I N G ! @andreachiou andrea@connections-at-work.com

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Agile NYC 9_5_2018

  • 1. A G I L E D AY N Y C S E P T 5 , 2 0 1 8 M A K I N G T H E M O S T O F ( A N D M A G N I F Y I N G ) T H E W I S D O M O F T H E T E A M U S I N G C L E A N L A N G U A G E
  • 2. Andrea Chiou, Clean Coach Connections At Work, LLC @andreachiou andrea@connections-at-work.com
  • 3. Inventor of Clean Language, Psychotherapist Success with PTSD patients Maori, from New Zealand, rich with a tradition of listening !3 D AV I D G R O V E 1 9 5 1 - 2 0 0 8 Find out whats not there, that needs to be there, for what is there, to make sense David Grove
  • 4. C A I T L I N WA L K E R !4 Learn more about her work here: www.cleanagilecoaching.com/recordings www.trainingattention.co.uk Clean Questions should be thought of less as questions and more as pointers that train attention to particular aspects of the other persons mental model. Asking these kinds of questions stimulates curiosity and forces us out of the drama triangle, because they stop us from putting in our own beliefs and interpretations acting as 鍖lters so we actually 鍖nd out what the other person means.
  • 5. E X E R C I S E !5
  • 6. Where is ? Whereabouts is ? What kind of ? Anything else about ? A F E W C L E A N Q U E S T I O N S Get Attributes Get a location Helpful Hints: Use And before the question. Stay curious and take your time.
  • 7. S T E P S T O L E A R N I N G H O W T O B E C L E A N Remember the words your partner is using. Quiet your urge to respond from your perspective (hard!) Accept and extend their thinking with questions. Youll also get to enhance your model of their model. (right, they are not the same!) Step 1: Listen, paying exquisite attention, remembering their words. Step 2: Repeat a bit of what you remembered, in a pause. Step 3: Add to Step 2 by asking a clean question of a word or phrase they used. !7
  • 8. W H E N Y O U A R E W O R K I N G AT Y O U R B E S T, T H AT S L I K E W H AT ? !8
  • 9. FOR THIS TO GO AS YOU WOULD LIKE, IT WOULD BE LIKE WHAT ? (what would you see or hear if it was going really well) FOR IT TO BE LIKE THAT , YOU WOULD LIKE TO BE LIKE WHAT ? (what would anyone else see or hear if you were being just the way youll like) WHAT SUPPORT OR RESOURCES WILL YOU NEED ? C L E A N S E T U P E X E R C I S E !9
  • 10. !10 C L E A N F E E D B A C K E X E R C I S E
  • 11. !11
  • 12. Location Questions Where is ? Whereabouts is ? Attribute Questions What kind of ? Anything else about ? Moving Time Forward Then what happens? What happens next ? Moving Time Backwards What happens just before ? Where could come from ? Use these a lot!!!!! Metaphor And thats like what? C L E A N Q U E S T I O N S
  • 13. W H Y I S C L E A N L A N G U A G E B I A S F R E E ? Contains no content from the coach/listener/questioner Has a speci鍖c structure What kind of ? or Anything else ? Uses the exact word or words of the person you are facilitating to 鍖ll in the in each question. Allows for zooming out and in. Keeps the focus person in their current thinking space, not on questioner. Reveals more about what they observed, experienced and perhaps also what some of the values and beliefs are behind their words. Is bias free, but not in鍖uence free - because we are training the other persons attention to a different place !13
  • 14. S P E C I F I C I T E X A M P L E S !14 Business Case Studies Outcome Facilitation Story Elaboration Hiring Interviews Sales Culture Change Listening to Customer http://bit.ly/BusinessCaseStudies http://bit.ly/15FOTO http://bit.ly/CleanStories http://bit.ly/Listen4meta4 http://bit.ly/CleanSales http://bit.ly/acleancultureshift http://bit.ly/ListenToCustomer
  • 15. W H AT C A N Y O U D O N O W ? Notice when you are wondering about what someone means. Imagine how you could use the clean questions to get clarification. Use one or two questions casually here and there. For more than casual use: Practice with someone who knows you are doing it intentionally. Anything more than one or two casual questions in a row in every day conversation, best to ask permission and be ok with a No. Its ok if people dont want to answer a question. This applies to work and non-work settings. Weve covered a small number of the Clean Language tools, its underlying values and methods for teams and coaches. There are options for learning more, including training, both on-line and in person, as well as self-study. !15
  • 16. R E S O U R C E S !16 Connections-At-Work, LLC andrea@connections-at-work.com @andreachiou andrea@connections-at-work.com adaptivecollaboration.com/books-i-recommend/Books and blog posts: #cleanlanguage #cleanforteamsTwitter: Clean Language And Agile Systemic Modeling/Clean for Teams Open Discussion Facebook Groups: leanpub.com/whoisusingcleanBook: www.cleanagilecoaching.comMy vision for Clean and IT Connect with me : I do offer in person and on-line training.
  • 17. T H A N K Y O U F O R PA RT I C I PAT I N G ! @andreachiou andrea@connections-at-work.com