![[AS-IS]
Pagerduty call HBsmith On-call
.
QA
UserHBsmith
Pagerduty alert.
You have one triggered
Bla bla¡
.
n
.](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-6-320.jpg)
![[TO-BE]
On-call
QA
User
.
n .
n , ¡.](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-8-320.jpg)
![[AS-IS]
API pagerduty trigger message sqs
sqs event trigger lambda pagerduty](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-18-320.jpg)
![[1 ]
1. Lambda Pagerduty -> Amazon
Connect
2.](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-19-320.jpg)
![[1 ]
Outbound call
.
- resolve, snooze action
=> Queue pub/sub Message](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-20-320.jpg)
![[2 ]
- Sqs DynamoDB Aurora Serverless
- DB event trigger polling alarm](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-21-320.jpg)
![[ ]
connect DB .
.. ?](https://image.slidesharecdn.com/track-c-chhyun-awsconnect-200122050540/85/Amazon-Connect-25-320.jpg)
Amazon Connect? ??? ?? ???? ???
- 5. HBsmith QA .
- 6. [AS-IS] Pagerduty call HBsmith On-call . QA UserHBsmith Pagerduty alert. You have one triggered Bla bla¡ . n .
- 10. 1. . - 39$ (business platform, per user / month) 2. Outbound call . 3. . - ..
- 11. 1. On-call outbound call . 2. TTS . 3. On-call Action - Resolve - Escalation - Snooze 4. N .
- 12. Architecture
- 14. AWS managed service Managed service Polly IaC . Action Event . - , Amazon Connect Amazon Connect
- 15. , SMS IaC . API event . . . Twilio
- 16. - Amazon Connect 1. / . 2. AWS
- 17. Architecture
- 18. [AS-IS] API pagerduty trigger message sqs sqs event trigger lambda pagerduty
- 19. [1 ] 1. Lambda Pagerduty -> Amazon Connect 2.
- 20. [1 ] Outbound call . - resolve, snooze action => Queue pub/sub Message
- 21. [2 ] - Sqs DynamoDB Aurora Serverless - DB event trigger polling alarm
- 23. Aurora serverless Managed service Connection scale out / Polling scale out .
- 25. [ ] connect DB . .. ?
- 26. Amazon Connect
- 27. Amazon Connect
- 30. Contact flow Polly TTS, mp3 prompt Lambda Integration Amazon Connect
- 35. Request Response { "InstanceId": "xxxx", "ContactFlowId": "xxxx", "SourcePhoneNumber": "+1xxxxxx", "DestinationPhoneNumber": "+8201011112222" } { "ResponseMetadata": { "RequestId": "xxxx-xxxx", "HTTPStatusCode": 200, ... } } +82010 -> +8210 => +821011112222 Connect
- 36. Connect . Outbound call 1. Amazon Connect Instance . 2. Support ticket whitelist KR .
- 37. . Polly( ) alias . ex) HBsmith ->
- 38. . : pagerduty - 78$ :10.15$ Managed service . 1sprint(2 weeks)
- 39. . QA . Outbound call . IaC . blog version
- 40. Q&A
- 41. .