How airlines dealt with the ashcloud crisis through social media
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15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptions
How airlines dealt with the ashcloud crisis through social media
- 1. Prepared for byHow airlines dealt with the ash cloud crises through social media: 15 charts and screenshots
- 2. $1.7 billionIs what airlines lost due to the volcano eruption, in a week
- 3. Twitter to rescue, when call center fails
- 4. airBaltic starts getting refund requests
- 5. And customer service moves to Twitter
- 6. KLM starts resolving situations on Twitter
- 7. Travelers who made it back get help too
- 8. Virgin Atlantic updated Facebook regularly
- 9. Eurocontrol stole the show on Twitter
- 10. Calmed nerves on 酷温界艶恢看看一
- 11. and even updated relevant LinkedIn groups
- 12. Eurocontrols Twitter followers doubledChart created using: http://www.twittercounter.com
- 13. Hashtags guide travelers to right resourcesDesigned using: http://www.neoformix.com/Projects/TwitterVenn/
- 14. #ashtag becomes a trending topicDesigned using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag
- 15. #ashtag gets over 55,000 mentions in 7 daysChart created using: http://wthashtag.com/
- 16. #icerupt is combined with multiple hashtagsChart created using: http://wthashtag.com/
- 17. About this slideshowcompiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it.Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots.http://www.simpliflying.com
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