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May 12, 20160 likes139 views

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Blame 012

Sambhav Gems is a gemstone and jewelry company established in 2001 in Jaipur, India. It sources gemstones ethically and has manufacturing and distribution capabilities for cutting, polishing, and setting gemstones in jewelry. The company exports to countries including the US, Thailand, UK, Japan, and Germany. It has over 350 employees and facilities capable of processing 200,000 carats of gemstones and making 1000 jewelry pieces per day. The company is committed to delivering high quality products and services to customers.

Sanjay Pandya Project We LikeSanjay Pandya

Here are the key points from the article: - Customer service is an area that requires continuous improvement in most organizations. There are often gaps between the desired customer experience and what is actually delivered. - Organizations should regularly evaluate their customer service performance through metrics, feedback from customers, and employee insights. This helps identify areas that need to be strengthened. - Common gaps include slow response times, unhelpful or ill-informed agents, inconsistent policies, and failures to resolve issues on the first contact. Addressing these improves customer satisfaction. - Continuous improvement involves implementing initiatives to enhance training, streamline processes, use technology more effectively, and establish a strong customer-centric culture among employees. - Regular audits

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