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CAll Drop Fiasco - Telco's Send Letter to DoT, TRAI

Arun Prabhudesai
Arun Prabhudesai

In a rare display of teamwork, CEOs from these top 6 telecom firms have written a combined letter to DoT and TRAI, requesting them to stop sealing of towers, especially in New Delhi and Mumbai. They have directly blamed his tower-sealing drive for call drops.

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Industry Letter on Arbitrary Sealing by MCD September 11, 2015 Shri Rakesh Garg, Secretary, DoT & Chairman, TC Department of Telecommunications Sanchar Bhawan, 20, Ashoka Road New Delhi 110001 Shri R. S. Sharma, Chairman, Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg. New Delhi 110002 Subject: Widespread and Arbitrary sealing of Telecom Towers and Pole Antennas (Sites) by all three Municipal Corporations of Delhi (MCD) Respected Sir, We are grateful for the efforts of DoT and TRAI on working with us to address call drop issues. As we committed in the meetings, we have put and will continue to invest in Base stations and electronics in 2G, 3G and 4G to provide good customer experience. Lot of resources have been put into optimization as well. We also initiated discussion with local MCD authorities to find resolution to tower sealing. However, while the discussions are underway and there is litigation in progress, the MCD continues to seal sites on a continuous basis. Hence we are constrained to bring to your notice that despite your good efforts and intervention to assist the Operators deal with the issue of call drops, this continuing unilateral activity of the Delhi Municipalities of sealing our cell sites will cause increase in call drops and inconvenience to consumers. The consumers and Industry are suffering due to these unilateral actions and are unable to deal with the almost daily shut down of cell sites. While on the one hand the industry has stepped up investments in technology, in spectrum, in people and in a range of automated tools for network optimisation to improve networks, these actions are making the entire effort and investment futile. The Industry has been mandated by your good-self and the Honble Prime Minister to ensure no call drops, but the MCD actions are at cross purposes with this objective and hamper the efforts of the industry to address the issue. It must be noted that with every 40 sites being sealed, there is an average of 20% increase in call drops. In the last two days itself, the MCD has gone ahead and sealed 16 sites across Delhi. In the last month 70 sites have been sealed. Similarly, sites have been shut down in Mumbai also due to arbitrary actions by municipal corporation and RWAs. In the last year alone, about 1700 sites have been shut down all over India. We believe that the local bodies should act in consonance with the constitutional principles of the larger public interest and in alignment with the larger vision of the Government of India. In many instances, the MCD has been sealing the Telecom Towers despite operators having the due permissions and / or after having encashed the requisite fee. Further, the orders of the Honble Delhi High Court to not seal the sites where there are due permissions
Industry Letter on Arbitrary Sealing by MCD have been ignored. Further, the sealed sites ordered by the High Court to be de-sealed have also not been done. While we continue to seek legal redress and dialogue with MCD through COAI, AUSPI and TAIPA, we request your urgent help and intervention in de-escalating the situation. We request that all the sites which have been sealed in the last few weeks be de-sealed to ensure call drop issue is immediately improved. In the meantime, we shall continue our investment and optimization program. We are hopeful that with your kind support, we will find immediate relief of de-sealing sites and through dialogue find lasting solution to this issue. Yours Sincerely CC : Shri Ravi Shankar Prasad, Honble MoC&IT Gopal Vittal JMD & CEO Bharti Airtel Ltd. Himanshu Kapania CEO Idea Cellular Mr. Sergey Savchenko CEO Siestema Shyam Teleservices Ltd. Gurdip Singh CEO Consumer Business Reliance Communications N. Srinath Managing Director Tata Teleservices & Tata Teleservices (Maharashtra) Sunil Sood CEO & MD Vodafone India Limited

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CAll Drop Fiasco - Telco's Send Letter to DoT, TRAI

  • 1. Industry Letter on Arbitrary Sealing by MCD September 11, 2015 Shri Rakesh Garg, Secretary, DoT & Chairman, TC Department of Telecommunications Sanchar Bhawan, 20, Ashoka Road New Delhi 110001 Shri R. S. Sharma, Chairman, Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg. New Delhi 110002 Subject: Widespread and Arbitrary sealing of Telecom Towers and Pole Antennas (Sites) by all three Municipal Corporations of Delhi (MCD) Respected Sir, We are grateful for the efforts of DoT and TRAI on working with us to address call drop issues. As we committed in the meetings, we have put and will continue to invest in Base stations and electronics in 2G, 3G and 4G to provide good customer experience. Lot of resources have been put into optimization as well. We also initiated discussion with local MCD authorities to find resolution to tower sealing. However, while the discussions are underway and there is litigation in progress, the MCD continues to seal sites on a continuous basis. Hence we are constrained to bring to your notice that despite your good efforts and intervention to assist the Operators deal with the issue of call drops, this continuing unilateral activity of the Delhi Municipalities of sealing our cell sites will cause increase in call drops and inconvenience to consumers. The consumers and Industry are suffering due to these unilateral actions and are unable to deal with the almost daily shut down of cell sites. While on the one hand the industry has stepped up investments in technology, in spectrum, in people and in a range of automated tools for network optimisation to improve networks, these actions are making the entire effort and investment futile. The Industry has been mandated by your good-self and the Honble Prime Minister to ensure no call drops, but the MCD actions are at cross purposes with this objective and hamper the efforts of the industry to address the issue. It must be noted that with every 40 sites being sealed, there is an average of 20% increase in call drops. In the last two days itself, the MCD has gone ahead and sealed 16 sites across Delhi. In the last month 70 sites have been sealed. Similarly, sites have been shut down in Mumbai also due to arbitrary actions by municipal corporation and RWAs. In the last year alone, about 1700 sites have been shut down all over India. We believe that the local bodies should act in consonance with the constitutional principles of the larger public interest and in alignment with the larger vision of the Government of India. In many instances, the MCD has been sealing the Telecom Towers despite operators having the due permissions and / or after having encashed the requisite fee. Further, the orders of the Honble Delhi High Court to not seal the sites where there are due permissions
  • 2. Industry Letter on Arbitrary Sealing by MCD have been ignored. Further, the sealed sites ordered by the High Court to be de-sealed have also not been done. While we continue to seek legal redress and dialogue with MCD through COAI, AUSPI and TAIPA, we request your urgent help and intervention in de-escalating the situation. We request that all the sites which have been sealed in the last few weeks be de-sealed to ensure call drop issue is immediately improved. In the meantime, we shall continue our investment and optimization program. We are hopeful that with your kind support, we will find immediate relief of de-sealing sites and through dialogue find lasting solution to this issue. Yours Sincerely CC : Shri Ravi Shankar Prasad, Honble MoC&IT Gopal Vittal JMD & CEO Bharti Airtel Ltd. Himanshu Kapania CEO Idea Cellular Mr. Sergey Savchenko CEO Siestema Shyam Teleservices Ltd. Gurdip Singh CEO Consumer Business Reliance Communications N. Srinath Managing Director Tata Teleservices & Tata Teleservices (Maharashtra) Sunil Sood CEO & MD Vodafone India Limited