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Case Study - Realtime Charging System

James Burns
James Burns

eircom found itself with aging legacy systems for its mobile business that lacked support and could not support new services. It decided to upgrade its real-time charging system, which handles call traffic and revenue, to a new solution while maintaining seamless service and revenue protection. eircom hired Bohill as the systems integrator to manage the high-risk deployment project. Bohill adopted a risk management approach through extensive due diligence, planning, and testing to ensure issues were addressed before implementation. The project was delivered on-time, on-budget, and met quality standards, allowing eircom to upgrade a critical system while maintaining mobile revenues and customer experience.

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Programme Management and Systems Integrator of a Real-time Billing Transformation for EU Telco: Seamless Mobile Revenues Revenue Protection Challenge eircom as a result of under investment for a number of years found itself with a large number of legacy systems within their Mobile Estate. The risk was that these systems had limited or no vendor support, were expensive to maintain and could not support next-generation services. eircom decided to focus investment in it mobile business, with its key focus on building resiliency in its systems, and upgrading and migrating existing Real-time Charging System (which handled all call traffic and revenue flows) to the latest solution, with eircom committed to implementation with seamless mobile service and revenue protection. Solution Bohill, with extensive experience in delivering projects and programmes that are large, complex and high risk within Telecoms was chosen as eircoms Systems Integrator Consultancy for the deployment working with the solution vendor and eircoms IT and Networks teams. Bohill, and eircom, recognised that projects of this nature often result in lengthy delays, cost overruns and cases of service outages and loss of revenue. The remit was to mitigate these project risks. Bohill adopted a Risk Management Systems Integration and Programme Management approach. That approach started with an extensive due diligence exercise encompassing detailed risk analysis, planning and gap analysis. This exercise was central to shaping the commercial and contractual agreements with the solution vendor, providing eircom with solutions to mitigate risks across service quality, solution integrity, vendor management, defined scope and commercial exposure. Quality Assurance To provide quality assurance extensive test cycles were planned and executed over 42 weeks duration, with each cycle validating integration, functionality, rating and readiness to deploy, all measured against predefined milestones and acceptance criteria. These quality assurance metrics were identified within the due diligence exercise. The phased approach to testing and implementation meant any deficiencies were rectified before moving to the next phase. This project management model ensured that certainty in delivery was achieved in advance of the customer migration Opportunity Realised eircom have managed to successfully upgrade a critical component of its mobile estate with a fully geo redundant and high availability system, delivered with seamless mobile revenues and continuity of customer experience. eircoms programme was delivered on-time, within budget and met all pre-defined quality metrics, thus maximising its return on investment (both project management investment and solutions selected). Bohill Consulting has been fundamental to the successful transition of our platforms and customers, effectively delivering the programme with minimal impact to the business and to a high degree of quality. Extensive planning and diligence conducted by Bohill has allowed eircom to de-risk our estate and build a foundation to develop new features and functionality delivering competitiveness in the marketplace. Geoffrey Shakespeare Managing Director Technology Evolution & Development eircom Group About eircom eircom is the largest telecoms operator in Ireland with over 2 million fixed and mobile subscribers across its retail and wholesale businesses. It is the incumbent and largest fixed-line operator, and is also the owner of Meteor (the third-largest mobile operator) and eMobile and TV service called e-vision.

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Case Study - Realtime Charging System

  • 1. Programme Management and Systems Integrator of a Real-time Billing Transformation for EU Telco: Seamless Mobile Revenues Revenue Protection Challenge eircom as a result of under investment for a number of years found itself with a large number of legacy systems within their Mobile Estate. The risk was that these systems had limited or no vendor support, were expensive to maintain and could not support next-generation services. eircom decided to focus investment in it mobile business, with its key focus on building resiliency in its systems, and upgrading and migrating existing Real-time Charging System (which handled all call traffic and revenue flows) to the latest solution, with eircom committed to implementation with seamless mobile service and revenue protection. Solution Bohill, with extensive experience in delivering projects and programmes that are large, complex and high risk within Telecoms was chosen as eircoms Systems Integrator Consultancy for the deployment working with the solution vendor and eircoms IT and Networks teams. Bohill, and eircom, recognised that projects of this nature often result in lengthy delays, cost overruns and cases of service outages and loss of revenue. The remit was to mitigate these project risks. Bohill adopted a Risk Management Systems Integration and Programme Management approach. That approach started with an extensive due diligence exercise encompassing detailed risk analysis, planning and gap analysis. This exercise was central to shaping the commercial and contractual agreements with the solution vendor, providing eircom with solutions to mitigate risks across service quality, solution integrity, vendor management, defined scope and commercial exposure. Quality Assurance To provide quality assurance extensive test cycles were planned and executed over 42 weeks duration, with each cycle validating integration, functionality, rating and readiness to deploy, all measured against predefined milestones and acceptance criteria. These quality assurance metrics were identified within the due diligence exercise. The phased approach to testing and implementation meant any deficiencies were rectified before moving to the next phase. This project management model ensured that certainty in delivery was achieved in advance of the customer migration Opportunity Realised eircom have managed to successfully upgrade a critical component of its mobile estate with a fully geo redundant and high availability system, delivered with seamless mobile revenues and continuity of customer experience. eircoms programme was delivered on-time, within budget and met all pre-defined quality metrics, thus maximising its return on investment (both project management investment and solutions selected). Bohill Consulting has been fundamental to the successful transition of our platforms and customers, effectively delivering the programme with minimal impact to the business and to a high degree of quality. Extensive planning and diligence conducted by Bohill has allowed eircom to de-risk our estate and build a foundation to develop new features and functionality delivering competitiveness in the marketplace. Geoffrey Shakespeare Managing Director Technology Evolution & Development eircom Group About eircom eircom is the largest telecoms operator in Ireland with over 2 million fixed and mobile subscribers across its retail and wholesale businesses. It is the incumbent and largest fixed-line operator, and is also the owner of Meteor (the third-largest mobile operator) and eMobile and TV service called e-vision.